1&1 Reviews and Expert Opinion

Based on 174 user reviews in 9 languages
3.1
POOR

Customer score for 1&1

  • Reliability
    3.0 / 10
  • Pricing
    3.7 / 10
  • User Friendly
    3.0 / 10
  • Support
    2.7 / 10
  • Features
    3.0 / 10

Detailed Scores / Summary

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D H
United States
  • Reliability4
  • Pricing6
  • User Friendly4
  • Support2
  • Features6
4.4

About ready to chew my arm off to get away from them.

Service used: Shared
I've been using them to manage several domain and email accounts for many years. When I started with them the site was decent and their web hosting tools were good. I moved my site to Google and haven't used their web hosting serv...Read More
wayne holden
  • Reliability4
  • Pricing4
  • User Friendly6
  • Support2
  • Features2
3.6

1&1 pah avoid like the plague!!!

Service used: VPS
very upset with this company in deed just felt alone and they hardly ever get back to you.
over charged and very very very basic looking site.

went to freewebstore.rog and love it tonnes of help with most of the time a less th...Read More
Raffaela Delmonte
  • Reliability10
  • Pricing10
  • User Friendly4
  • Support8
  • Features6
7.6

Review form a 5 years long customer from New Zealand

Service used: VPS
I have been using 1and1 for more than. 5 years and I never had any problems, I had great support whenever and wherever I needed. They have been patient in dealing with my poor understanding of web, and all IT matters. And also hap...Read More
Sheila Murray
  • Reliability9
  • Pricing7
  • User Friendly7
  • Support7
  • Features7
7.4

Used 1&1 for seven years with very little trouble.

Pros:
• We have required to contact 1&1 very little which indicates a reliable site.

Cons:
• They accused us of having a virus which was affecting their site, and put us through all sorts of bother, but it turned out the fault was actually on their own computer.

Typical 1&1 Prices

Service Monthly Price Range
Shared Hosting NZ$1.50 - NZ$13.64 3 plans
VPS NZ$7.57 - NZ$45.50 5 plans
Dedicated Server NZ$0.00 - NZ$455.12 12 plans
Cloud Hosting NZ$15.16 - NZ$538.56 14 plans
The Services & Prices are taken from www.1and1.com

1&1 Expert Review 2019

Written by: Idan Cohen

1&1 Rating

  • Reliability
    10 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    7 / 10
  • Features
    9 / 10
8.6
Rated by Idan Cohen

Overview

1&1 Web Hosting: Serious Features at Fair Prices

At first glance, 1&1 web hosting looks good:  you can get a decent set of features for as low as $0.99. All packages include unlimited bandwidth, extra-high security features, and an easy-to-use website builder. If you are planning to expand your project in the future, you'll be able to purchase 1&1's dedicated server that will ensure stable work and full control over your website. In addition, this company offers both Linux and Windows-powered hosting.

Why Choose 1&1 Web Hosting?

  • Low-cost solutions
  • Secure geo-redundancy
  • 24/7 phone and email support
  • 30 Day money-back guarantee

Want to know if 1&1 Web Hosting is right for you?

Let's check it out.

Uptime & Reliability

Stable Uptime and Solid Security

At 1&1's website you won't find a word about their uptime, but some analytical tools show that their website has been online for 99.99% of time.

1&1 does a lot to ensure high reliability:  they use cutting-edge server hardware, make daily backups, and protect your directories with a password. The special appeal is the so-called dual hosting: your website will be hosted on two different locations simultaneously, which will grant you better performance in different areas and protect your websites in case of failure.

Features

They Have Something Unique for You

1&1 doesn't show-off with tons of unlimited features; still, they don't just count the bandwidth and storage (in Unlimited and Business packages). Instead, they provide really excellent features: you get access to a great image stock, dual hosting, high-quality security options, and hosting management tools. Additionally, you'll be awarded with some social marketing credits for starting the promo campaign of your project at once.

Feature Description
Disk Space You get 50GB through the cheapest plan and an unlimited storage for 2 other packages.
Bandwidth 1&1 has no limits for monthly traffic — transfer as much as you need.
Website Builder You'll use the exclusive 1&1 website builder — it's very easy to use, but the number of features is modest.
Email Accounts 250 email accounts in the Starter plan, 500 accounts for Unlimited offer and no limits for the e-mail account numbers within Business package.
Shopping Carts You can use the special eCommerce-oriented eZShop app that also includes shopping carts.
Stats They don't indicate Statistics anywhere among their features so I guess they don't have it.
MySQL databases Ranging from 10 to unlimited in different packages with maximum volume of 1GB.
FTP Account 5, 50 and unlimited in Starter, Unlimited and Business plans, respectively.
Multiple Domains With 1&1 you can host as many domains as you need.

Support

No Live Chat

The customer support service is the weak link. The problem is that 1&1 outsources support  and this doesn't really work well for them. Long response periods, lame experience with support agents, and unfair treatment are just a few of the complaints you will hear about 1&1 customer service.

However, they do have 24/7 email and phone support for customers around the globe.

  • 24/7 phone support
  • 24/7 email tickets
  • Forum
  • Extensive FAQ section
  • No blog
  • Long response time
  • No live chat

Pricing

Good for The First Year

The prices at 1&1 vary depending on the offer. For instance, you can get the cheapest Shared hosting for only $0.99/month (up to 12 months) with a minimal purchase of a 3 month plan. Their regular prices are on the average level and, if you take their bulk packages into consideration, the fees may seem rather low. Still, the price they charge for dedicated servers is often very high, although you get stable work for your money.

The signup process is quite simple even though you will see several extrafee offers (like SEO or multi-domain registration). If you don’t really need them, you can easily skip over several signup stages. The Unlimited and Business packages in Shared section include a free domain. You also get a 30-day money-back guarantee.

User Friendly

Easy-To-Use, but No Website Builder

1&1 follows the trends and has a user-friendly website. All the information you need is intuitively accessible and it will take just a few minutes to register a web resource or find out some extra details about the special features of the available packages.

This web host also will provide you with several important tools developed by their IT gurus. You will be able to use 1&1 Click & Build Applications, 1&1 Website Builder (with quite an easy text editor mode), 1&1 Dynamic Content Catalog, 1&1 Online Storage, and their special 1&1 Control with many features.

+ Lots of exclusive tools

+ Intuitive website navigation

+ Easy-to-use website builder

Summary

1&1 has steady uptime and decent packages. They also provide users with a good opportunity to expand projects and move to a dedicated server after some time. Still, their customer service is really poor.

Pros

  • Nice pricing
  • Unique hosting tools
  • Dual hosting system
  • Stunning dedicated servers
  • Steady 99,99% uptime

Cons

  • Poor website builder
  • Pricing is not always fair
  • Bad customer support
Read the full expert review Visit 1&1 See plans & pricing

1&1 Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
100 GB Unlimited NZ$1.50 3.0
Unlimited Unlimited NZ$7.57 3.5
Unlimited Unlimited NZ$13.64 2.3

VPS Hosting Plans

Plan Name Space RAM OS Price Score
30 GB 512 MB NZ$7.57 6.2
50 GB 1 GB NZ$7.57 3.1
80 GB 2 GB NZ$15.16 2.4
120 GB 4 GB NZ$30.33 3.2
160 GB 8 GB NZ$45.50 3.2

Dedicated Server Plans

Plan Name Space RAM OS Price Score
1.95 TB 8 GB NZ$0.00 3.1
1.95 TB 12 GB NZ$60.67 3.1
1.95 TB 16 GB NZ$0.00 3.1
1.95 TB 16 GB NZ$91.01 3.1
2.93 TB 16 GB NZ$0.00 2.0
3.91 TB 32 GB NZ$151.70 3.1
7.81 TB 64 GB NZ$182.04 3.1
3.91 TB 32 GB NZ$227.55 3.1
5.86 TB 48 GB NZ$0.00 3.1
480 GB 8 GB NZ$45.50 3.1
5.86 TB 64 GB NZ$341.34 3.1
7.81 TB 128 GB NZ$455.12 3.1

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
50 GB 1 GB Unlimited NZ$15.16 2.0
80 GB 2 GB Unlimited NZ$30.33 2.0
120 GB 4 GB Unlimited NZ$45.50 3.1
160 GB 8 GB Unlimited NZ$75.84 2.0
240 GB 16 GB Unlimited NZ$197.21 3.1
360 GB 32 GB Unlimited NZ$379.27 3.1
500 GB 48 GB Unlimited NZ$379.27 3.1
50 GB 1 GB Unlimited NZ$22.74 3.2
80 GB 2 GB Unlimited NZ$37.91 3.1
120 GB 4 GB Unlimited NZ$53.08 3.6
160 GB 8 GB Unlimited NZ$83.43 3.1
240 GB 16 GB Unlimited NZ$204.80 3.1
360 GB 32 GB Unlimited NZ$386.85 3.1
500 GB 48 GB Unlimited NZ$538.56 3.1
A Free Domain is included when purchasing any hosting service from 1&1
Submit a 1&1 Coupon

1&1 Refund & Cancellation Policy

  • 30 day money back guarantee starts on the date the initial order was placed.
  • Applies to the following services: Linux & Microsoft Shared Hosting, VPS, Dedicated Servers, Microsoft Exchange Hosting, MyWebsite, Instant Mail, Microsoft SharePoint, eShops

    • Refund applies only to monthly fees and setup fees.
    • Does not apply to 1&1 Dynamic Cloud Server (outside of the minimum configuration of 1 vCore, 1 GB RAM, and 100 GB HDD space), Dedicated and managed Server products, Domain name registration fees, Shipping & Handling Fees, any unused bandwidth, any additional or optional services or features added by the customer from the Control Panel, any kind of software.
    • Any customer who has breached or whose account has been suspended or terminated due to the breach of any part of the 1&1 General Terms & Conditions
    • Bandwidth usage exceeding your account will be required to pay any additional bandwidth accrued.
    • Customers switching from one 1&1 package to another 1&1 package will not be eligible for the Money Back Guarantee
    • Each customer can only use the Money Back Guarantee once, and for only one account, unless otherwise expressly provided with respect to a specific purchase.

See the complete and updated policy by 1and1: www.1and1.com/TcMoneyback‎

A few words from 1&1

1&1 is one of the world’s leading Web hosting providers with nearly 17 million customer contracts. 1&1 currently offers a wide range of Web hosting products, including email solutions and high-end servers in 10 different countries including Germany, Spain, Great Britain and the United States. 1&1 introduced its distinctive approach to the US in September of 2003. Since the January 2004 launch of its complete product line in the US, 1&1 has become one of the country’s top five Web hosts. In September 2008, 1&1 opened a 55,000 square foot data center in Lenexa, Kansas.

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