Cloudways Reviews and Expert Opinion

Based on 442 user reviews in 6 languages
9.3
SUPERB!

Customer score for Cloudways

  • Reliability
    9.4 / 10
  • Pricing
    9.2 / 10
  • User Friendly
    9.2 / 10
  • Support
    9.3 / 10
  • Features
    9.3 / 10

Detailed Scores / Summary

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Kerri Sheldon
United States
  • Reliability10
  • Pricing10
  • User Friendly8
  • Support10
  • Features10
9.6

BEST SERVICE

Hello, My cloud engineer was Owais Javed. He went above and beyond to resolve my issues. I requested support on Thursday and had a terrible experience. I was feeling pretty helpless. I tried again today and was connected with Owai...Read More
Cloudways
Hello Kerri, thank you for the review. We are glad to hear that you had a great experience with our support team. At Cloudways, we are proud of our friendly, expert support engineers who are available 24/7/365 and willing to go ab...Read More
Dean Phillips
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Amazing team and hosting

Service used: Cloud - DO2GB
I can't love Cloudways anymore. They're brilliant.

Wanted to thank Owais Javed for his help today :)
Cloudways
Hello Dean, thank you for the review. We are glad to hear that you had a brilliant experience with Cloudways. We'll be sure to forward your gratitude to Owais.
Rosa Berrebi
Israel
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

A1 Customer Support

Service used: Cloud
Moved from 1&1
Cloudways is always here to support us, even if soemtimers it might go out of their scope of work. Amazing team, alwasy here even on Sunday where we got stock with an issue. They're alwasy treat us with curtesy. Cloudways, I wish I had you guys back 10 years ago...
Cloudways
Hello Rosa, thank you for the review. We appreciate your kind words and are glad to hear that our support team solved your issue with courtesy. We at Cloudways are proud of our friendly, expert support who are available 24/7/365 and willing to go above and beyond for all our customers.
Govardhan Reddy
India
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Extraordinary support from Sajjad Anwer

I would really appreciate Sajjad Anwer for his support & guidance in trouble. It's really important to recognize his efforts.
His support helped me & my business a lot and avoided to get into risk.
Great job Sajjad!! :)
Cloudways
Hello Govardhan, thank you for the review. We are glad to hear that you had a great experience with our support team. We'll be sure to forward your appreciation and compliments to Sajjad.
Danish Ashrafi
Pakistan
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Amazing customer support :)

Service used: Cloud - DigitalOcean Starter Plan
Moved from GoDaddy
My site was under Ddos attack but Asher Anwer the amazing guy from cloudways support did an amazing job and quicly took care of everything :)
Cloudways
Hello Danish, thank you for the review. We are glad to hear that your DDoS attack issue was quickly solved by our support team. Our friendly, expert support engineers are available 24/7/365 to help you no matter where you are in the world. We'll be sure to forward your compliments to Asher.

Typical Cloudways Prices

Service Monthly Price Range
Cloud Hosting NZ$15.25 - NZ$132.71 13 plans
CDN NZ$1.53 1 plans
SSL NZ$0.00 1 plans
The Services & Prices are taken from www.cloudways.com

Cloudways Expert Review 2019

Written by: Ilya Hazanov

Cloudways Rating

  • Reliability
    9 / 10
  • Pricing
    9 / 10
  • User Friendly
    9 / 10
  • Support
    9 / 10
  • Features
    9 / 10
9
Rated by Ilya Hazanov

Cloudways Expert Review

Based around the idea of scalability and flexibility, Cloudways’ hosting services stand out for their powerful features. The company focuses exclusively on providing cloud-based managed hosting, but it distinguishes itself with a pay-as-you-go model, making it ideal for small and medium businesses on a budget.

For our Cloudways expert review, we put the company’s hosting through a several-month trial that tested its performance and features. Overall, we found that Cloudways gives you excellent value and customizability thanks to its multiple cloud options. Read our Cloudways review below to see if this is the right hosting service for your business.

Pros and Cons

Pros:

  • Choose the best hosting tool for you with AWS, Google Cloud, DigitalOcean, and more server options available.
  • Pay only for what you need with a convenient usage-based subscription model that lets you pay as you go.
  • The company’s uptimes are among the highest in the industry, and loading times are equally fast.
  • Give your applications an added layer of trust with free SSL certificates with your hosting plan.
  • Find answers to any question or problem easily with Cloudways’ outstanding customer support.
  • Avoid unnecessary vulnerabilities and protect your servers with automated patching and firmware updates.
  • Keep your team coordinated and effective with automatic GIT implementations, unlimited staging areas, and more.

Cons:

  • Cloudways’ service is geared more towards web applications, making it less useful if you’re building a website.
  • The company’s hosting plans are fully managed, which means you do not have root access to your servers.
  • The variety of available scripts to easily deploy on your servers is somewhat limited.

Pricing and Payment Methods

One of the more unique aspects of Cloudways is the company’s pricing model. The service bills itself “pay-as-you-go”, and we were pleased to see that it delivers. You can choose from one of the company’s five available infrastructures: DigitalOcean, Linode, Vultr, Amazon Web Services, and Google Cloud.

Cloudways’ most affordable plan is the DigitalOcean basic package at $10 per month, which features 25GB of storage, 1TB of bandwidth, and 1GB of RAM. The equivalent Linode plan starts at $12 per month, while Vultr starts at $11 monthly. The highest tiers offer 8GB of RAM, 160GB of storage, and 5TB of bandwidth. Digital Ocean’s offering starts at $80 monthly, while Linode offers the most expensive plan at $90 monthly.

We have more heavy-duty needs, so we also studied Cloudways’ AWS and Google Cloud services and were impressed with the results. Amazon’s more affordable solution starts at $36.51 per month, and offers 1.75GB of RAM, 20GB of storage, and 2GB of bandwidth. AWS servers are fully configurable, and your bandwidth is based on usage, so you don’t have to worry about going over your initial allotted space.

Google Cloud gives you a similar deal, starting at a slightly more affordable $33.30 per month, though it comes with a minor reduction in RAM. Overall, we liked the flexibility and budget friendliness all these plans offered, as they let you pay only what you must, and avoid locking yourself into plans that can cost you dearly in the long run.

Ease of Use

We were very impressed with how much control Cloudways offers users. The platform uses its own personalized control panel (unlike most hosting services that provide the standard cPanel), which gives you several options off the bat. We liked the CPU Monitoring tab, which lets you see your servers’ performance and make smarter decisions about scaling capacity at peak times. If you do need to add or remove server space, use the Vertical Scaling feature, which lets you select how much space you need in a few clicks.

The lack of cPanel may be overwhelming to beginners who are unfamiliar with some of the more complex features Cloudways offers. Even so, you can still easily build websites and create new instances for your applications with a few clicks and some useful 1-click integrations for e-commerce and web development. While the service is geared toward more experienced developers, you can still get great value if you’re a beginner thanks to educational resources and customer support.

Load Times and Reliability

A server that crashes constantly or fails to load things quickly can cost your business revenues, so we were pleased to see that Cloudways performs well on both counts. Our Cloudways review measured the company’s uptimes and loading times over a period of several months to determine its average performance. Cloudways offers at least 99.99% uptime across its available server options, with some, like Vultr, offering an impressive 100.00% in our tests. Loading times were equally impressive with loading speeds ranging from 0.4 to 0.6 seconds on average, which is well above the industry average.

Features

A major selling point for us when reviewing a hosting service is the features it offers. Cloudways gives all its plans a well-rounded list of features that include over ten 1-click integrations such as Drupal, Magento, WordPress, and more. You can also easily add SSL certificates to all your sites and applications with a single click.

Take advantage of 1-click server cloning if you need to quickly set up a new instance, and managed backups help in case something goes wrong. In terms of security, Cloudways gives you dedicated OS-level firewalls, automated software patches and updates, as well as two-factor authentication.

If you need more advanced features, Cloudways also offers a suite of developer tools. The company gives you unlimited application installs, compatibility with both MySQL and MariaDB, dedicated staging areas and temporary URLS, and multiple PHP versions. Although we would have liked to see more 1-click app integrations, you can still use PHP to install new ones, or manually add any applications you need.

Customer Support

It can be terrifying to have a crisis arise with your website and feel helpless. Luckily, our Cloudways expert review found that the company offers a variety of excellent support channels. If you want to solve the issue on your own, you can take advantage of Cloudways’ active user community to ask others for fixes or search the company’s large knowledge base.

If you need more in-depth support, teams are available around the clock via live chat, and an online ticketing system. We found that Cloudways’ support staff was well-trained and able to resolve most of our issues.

Cloudways User Reviews

We focus our reviews on providing a broad overview of a company’s services and features. If you want to see what others have to say about their experiences, read our Cloudways user reviews below:

Conclusion

Overall, we were happy with the service Cloudways provides. We appreciate the availability of multiple cloud server providers, which give you the flexibility to choose the right service for you. The usage-based payment model is also ideal if you’re on a budget or would rather not lock yourself down to a costly annual or multi-year plan.

Although the company doesn’t offer as many 1-click integrations as some of its competitors, it does give you a rich ecosystem to build web applications and websites with top-tier security and excellent back-end tools. With a remarkable suite of utilities and the backing of stellar customer support, Cloudways is suitable if you’re looking for a cost-effective solution for your web applications or websites.

Read the full expert review Visit Cloudways See plans & pricing

Cloudways Prices, Plans & Features - 2019

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
20 GB 1 GB 1 TB NZ$15.25 9.1
25 GB 1 GB 1 TB NZ$16.78 8.5
20 GB 1.7 GB 2 TB NZ$50.79 9.6
4 GB 1.75 GB 2 TB NZ$55.69 8.6
25 GB 1 GB 1 TB NZ$18.30 6.2
50 GB 2 GB 2 TB NZ$33.56 9.6
50 GB 2 GB 2 TB NZ$33.56 9.2
50 GB 2 GB 2 TB NZ$36.61 10
55 GB 2 GB 2 TB NZ$35.08 10
80 GB 4 GB 4 TB NZ$64.07 9.8
80 GB 4 GB 4 TB NZ$76.27 10
80 GB 4 GB 3 TB NZ$67.12 10
20 GB 3.75 GB 2 TB NZ$132.71 9.3

CDN Plans

Plan Name Bandwidth Features Number of Sites Price Score
25.6 GB
1-click
Global Reach
HTTPs Support
Simple and easy to integrate
1 NZ$1.53 9.3

SSL Plans

Plan Name Features Warranty Price Score
Free SSL
1-click installation
Auto renewal
24/7 Support
NZ$0.00 NZ$0.00 10
Submit a Cloudways Coupon

A few words from Cloudways

To provide the fastest and most engaging experience for its customers, Cloudways offers Debian 8 based servers designed to optimize linux based hosting. Servers already equipped with Thunderstack help with taking on immense amounts of load without any downtime, using minimum resources and eliminating server crashes. This, coupled with SSD based technology, helps give the best Linux experience every time.
Cloudways also offers the following features;
-Free Cloud CDN and HTTPS support
-Vertical scaling of servers
-Staging area for testing websites
-Git integration for instant deployment
-One-click stop for applications and servers
-Folder-like structure for managing multiple projects
-Support for Multiple PHP versions

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