How to Contact DigitalOcean Customer Support - Contact List 2024

DigitalOcean Customer Support 2024 - How to Contact DigitalOcean Support

DigitalOcean is popular as a top-tier cloud hosting provider. Thankfully, their sales and technical support are just as great as their hosting solutions. Here are all their available support options.

DigitalOcean Customer Support Contacts

email support iconEmail SupportN/A
live chat supportTicket supportLog into your account to access the ticket support
call center supportCall center support (Phone)N/A
Web forms iconWeb formsContact support – https://www.digitalocean.com/company/contact/support

Contact sales – https://www.digitalocean.com/company/contact/sales

Report abuse – https://www.digitalocean.com/company/contact/abuse 

Knowledge base support iconKnowledge base supporthttps://docs.digitalocean.com/ 
Tutorials iconTutorialshttps://www.digitalocean.com/community/tutorials 
Community Forum iconCommunityhttps://www.digitalocean.com/community 
resource center iconResources for startups and SMBshttps://www.digitalocean.com/resources 
Newsletter iconNewsletterhttps://www.digitalocean.com/community/newsletter 
Blog iconBloghttps://www.digitalocean.com/blog 

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DigitalOcean Social Media Support Contacts​

Instagram iconDigitalOcean Instagramhttps://www.instagram.com/thedigitalocean/ 
Facebook iconDigitalOcean Facebookhttps://www.facebook.com/DigitalOceanCloudHosting 
Twitter iconDigitalOcean Twitterhttps://twitter.com/digitalocean 
LinkedIn iconDigitalOcean LinkedInhttps://www.linkedin.com/company/digitalocean/ 
YouTube iconDigitalOcean YouTubehttps://www.youtube.com/DigitalOcean 
Discord iconDigitalOcean Discordhttps://discord.gg/digitalocean 
Reddit icon DigitalOcean Reddithttps://www.reddit.com/r/digital_ocean 
GitHub iconDigitalOcean GitHubhttps://github.com/digitalocean 
Glassdoor iconDigitalOcean Glassdoorhttps://www.glassdoor.com/Overview/Working-at-DigitalOcean-EI_IE823482.11,23.htm 
NYC icon

DigitalOcean Built in NYC

https://www.builtinnyc.com/company/digitalocean 

DigitalOcean Legal Contacts

Terms & Conditions iconTerms & Conditionshttps://www.digitalocean.com/legal/terms-of-service-agreement 
Privacy Policy iconPrivacy Policyhttps://www.digitalocean.com/legal/privacy-policy 
Security Policy iconSecurity PolicyN/A
GDPR iconGDPRN/A

Other Links

Wikipedia page iconWikipedia pagehttps://en.wikipedia.org/wiki/DigitalOcean 
Affiliate Program iconAffiliate Programhttps://www.digitalocean.com/affiliates 

DigitalOcean Alternatives

Did you know? Based on the reviews dropped by our users, we’ve compiled a comprehensive table that showcases top-rated hosting alternatives.

Kamatera's logoDigitalOcean AlternativesUltahost logo
Support rating based on HostAdvice users:

4.9

Support rating based on HostAdvice users:

4.6

Support rating based on HostAdvice users:

4.9

DigitalOcean Support User Reviews on HostAdvice

Here are some DigitalOcean user reviews from HostAdvice readers.

How to contact DigitalOcean Customer Support - Contact List 2024

How to contact DigitalOcean Customer Support - Contact List 2024

How to contact DigitalOcean Customer Support - Contact List 2024

How to contact DigitalOcean Customer Support - Contact List 2024

How to Contact DigitalOcean

Here are a few guidelines to help you contact DigitalOcean support:

DigitalOcean Ticket Support

Follow these steps to access DigitalOcean’s 24/7 ticketing system:

  • Visit DigitalOcean’s website.
  • Click on the GET SUPPORT button at the top right corner of the page.  
  • In the Support Page, scroll down to locate the CONTACT SUPPORT button under the ‘Still can’t find what you’re looking for?’ heading.
  • Log into your account.
  • Click on CREATE NEW TICKET.

How to contact DigitalOcean Customer Support - Contact List 2024

How to contact DigitalOcean Customer Support - Contact List 2024

Email Support

DigitalOcean also offers email support. Here is how to access email support:

  • Visit DigitalOcean’s website.
  • Click on the LOGIN button at the top right corner of the page.  
  • Log into your account.
  • Contact email support from your dashboard.

Tutorials and Knowledge Base

DigitalOcean provides one of the most extensive knowledge bases you can find from a cloud hosting provider. The resources include blog articles, resources for businesses, tutorials, video guides, and documentation.

Here is a step-by-step guide for accessing the knowledge base and other resources:

  1. Visit DigitalOcean’s website.
  2. Click on the GET SUPPORT button at the top right corner of the page.  
  3. Browse the topics or use the search bar to find a resource that provides information on your issue or query.

How to locate other resources

  1. Visit DigitalOcean’s website.
  2. Click on the DEVELOPER tab located at the header menu of the page.  
  3. Choose from Tutorial, Questions and Answers, Tools, or DigitalOcean Blog. You can explore the Developer Center to interact with other developers, check the Community Home for guides, or check CSS-Tricks for tips on web design.

DigitalOcean Customer Support via Ticket Support

DigitalOcean’s ticket support is a good way to get assistance with hosting issues. However, you need a hosting account to access it.

DigitalOcean Customer Support via Email

DigitalOcean offers four tiers when it comes to support. The first tier is free for all customers, while the other three have monthly fees.

  • Starter – $0/month: General guidance and troubleshooting with 24-hour or less response time and regular email support.
  • Developer – $24/month: Perfect for teams developing and testing with non-production workloads, with a response time of 8 hours or less and a resolution time of 16 hours. It offers regular email support.
  • Standard – $99/month: For teams deploying and maintaining production workloads. The support channels are email and live chat. It has a response time of 2 hours and an average resolution time of 4 hours.
  • Premium – $999/month: For large businesses and mission-critical applications. Response times are within 30 minutes, and the average resolution time is 2 hours. The support channels are a dedicated Slack channel, live chat, video calls, and email.

DigitalOcean Customer Support via Tutorials and Knowledge Base

DigitalOcean offers extensive self-service support that ranges from articles and guides to the materials on their blog and learning center. These resources are sorted by categories and searchable.

More about DigitalOcean

DigitalOcean is a cloud infrastructure provider that offers cloud services. It’s known for its simplicity and developer-friendly approach. Read to learn more about DigitalOcean in our comprehensive brand review.

DigitalOcean Alternatives

Did you know? Based on the reviews dropped by our users, we’ve compiled a comprehensive table that showcases top-rated hosting alternatives.

Kamatera's logoDigitalOcean AlternativesUltahost logo
Support rating based on HostAdvice users:

4.9

Support rating based on HostAdvice users:

4.6

Support rating based on HostAdvice users:

4.9

 

Frequently Asked Questions

What are DigitalOcean's customer support channels?  

DigitalOcean regular support channel is email support. Live chat and other channels are available to clients with paid support plans.

What are DigitalOcean's customer service hours?

DigitalOcean’s customer support operates 24/7 email and ticket support.

Does DigitalOcean offer phone support?

No, DigitalOcean does not offer phone support.

What languages does DigitalOcean's customer service support?

DigitalOcean’s customer service primarily operates in English.

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