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If you are on the hunt for a mid-range service that provides all the functionality to be able to host a website at an affordable cost then it’s worth taking a look at Domain.com. As part of a bigger organisaiton that owns more than 30 other other hosting brands, they have the experience to offer the best but do fall short in a few areas.
Generally, the hosting, prices and support are all average and will help any basic user get their site online within minutes, through their main focus which is shared hosting plans.
Why Choose Domain.com Hosting?
Focused mainly on shared hosting
Solid support network for the USA
Want to know if Domain.com Hosting is right for you?
Unclear Uptime Statistics
A bit of sticky area when it comes to reliability as its a mixed bag of feedback and details. Whilst the site itself does not offer any stats on uptime, uptime guarantees, or any kind of information or details regarding there data centre location, they do state they have a Tier 1 facility offering full redundancy and 24/7 monitoring, but there is no mention of backups for shared hosting.
Adding to this, there are a lot of online reviews that talk about poor uptime, whilst other state they have received excellent uptime, so its a bit unstable to say the least.
If you arent too fussed about having a 99.5%+ uptime and are more interested in the features and affordability range, then I wouldnt worry.
Basic Features & Tools
Even the cheapest plans on offer with Domain.com come with some great features such as unlimited disk space and bandwidth, whilst the expensive tiered packages will offer a greater range of features from unlimited FTP accounts and email accounts. In terms of the variety of features, you won’t find many here as Domain.com tend to offer just the basics.
Even though CPanel is mentioned you can’t really see which plan this falls under or if it is a hidden cost. They actually have their own custom control panel which you will need to get accustomed to.
There are some extra freebies which include some marketing coupons that you can use on Google or Bing advertising platforms, you tend to get these when signing up for a hosting platform. You can also register a domain and install CMS systems such as WordPress into your site.
Good Support Services if You Are Within The USA
The best ways to get in contact with the support team over at Domain.com is by use of a ticket system and a toll free number (if you are based in the US). Tutorials and helpful guides are avialable in the knowledge base, this includes a guide on how to use DomainCentral, which is Domain.com’s custom made control panel.
Live chat is available on the site, but its primary focus is for sales themed questions, so you are out of luck if you have a technical question that you want to ask. I would revert back to email or phone.
Live chat for sales
Live chat only for sales
No support team location mentioned
Your Average Pricing Structure
There are 3 different plans available under Windows and Linux setups, and each plan consists of some saving when you commit to longer periods. You can choose between 1,2 or 3 year terms and the cheapest option is the Linux Basic plan which starts off at $3.75 per month. If you are looking to take out a Windows hosted plan then you just need to add $1 to each plan, so the Basic Plan starts at $4.75 whilst the top plan comes in at $14.75 per month.
VPS plans start at $29.70 per month, and they regularly run promotional codes across the site to either help you make a saving or benefit from extra freebies, such as a free domain when signing up.
You Will Need to Get Used to a Custom Control Panel
Depending on which platform and plan you have decided to go with, you will come against a different Control Panel, which can confuse things a little. DomainCentral is the custom created control panel offered by Domain.com and you will see this run across all shared hosting options. As it is there own control panel you will need to get used to how it works and where to find everything.
This can be a bit of a nuisance for some people as you will need to either jump in and learn as you go, or read through a guide that can be found in the knowledge base section.
VPS users do get CPanel, but its worth checking if this is an additional fee as it doesn’t state.
Decent Hosting Provider For Basic Users
Domain.com is a fairly average hosting platform which can be the ideal solution for customers who just want basic features at a decent price. You will need to get used to a custom control panel is shared hosting is something that you require, and uptime cannot be guaranteed so you will be jumping in at the deep end here.
Support lines are pretty good with a solid service that offers phone, email, live chat and ticketing, but be aware live chat is only open for sales chatter so tech questions will need to be forwarded on through phone or email lines.
Scammers, very bad service, they will do anything to raise the prices and get more money for nothing don't recommend it at all and the technical support and customer services are very bad features offered are not enough and they don;t even have a good control panel up to date!!
This is the worst hosting I have ever used and i I've used many. Tech support is awful. Websites go offline for hours and no one can tell you why. When you call the support they hold you on phone, then someone does something and the site is back. When you ask them why your site was down, they just don't tell you, because they don't want you know how bad their service is. If you need some US hosting, just STAY AWAY from this company!
to ownership, compliance I have had my account compromised - my email passcode and that of my colleagues' had our passcodes changed unbeknownst to us:
Please see below - it was done by someone in Houston- see below - I went on my phone and changed my email passcode so I can access- GRATEFUL THAT THEY ARE SEPARATELY PROVIDED BY GOOGLE
but Now I also find out that my credit card is also deleted from this account- if you check and see- I paid for the website- and was working with A WEBSITE BUILDER- sent in everything to prove who I am and payed BUT THE HACKER CHANGED THE PASSWORD TO ACCESS AND THE BILLING SO THEY WILL NOT TALK TO ME AND ARE NOT PAYING ATTENTION TO THE HISTORICAL PAYMENT AND ACCOUNT USE- THIS IS VERY DANGEROUS-
WHO IS THIS BELONG TO?????? THE IP IN HOUSTON??
Changed password Today at 1:43 PM (2 hours ago) Time: 2 hours ago Location: Houston, TX, USA IP address: 220.127.116.11
LOOK AT THIS REPLY- EVEN AFTER PROVIDING HISTORICAL PAYMENT- BILLING ADDRESS- D. L. - AND MY USE OF THE EMAILS AND THE COST TO BUILD OUT THE SITE- UNBELIEVABLE!!!!!!!
firstname.lastname@example.org Mar 8 (1 day ago)
to me Hello,
Thank you for contacting us. We have received your request and driver's license. Unfortunately, we will not be able to process your request at this time as the information you provided does not match the account information we have listed. In order for us to be able to assist you we will need you to verify your ownership of the account or domain. We can verify the account by one of the following security questions:
What is your favorite movie? or The last four digits of the Visa credit card on file? or The Billing Agreement ID for the PayPal account on file?
If you are unable to answer the security questions we will need you to provide us with:
Photo ID — A government-issued photo identification, such as a Driver's License or an Identity Card.
*Passports are not accepted as they do not contain an actual street address.* The documentation provided will need to match the exact name and street address listed on the account or registered to the domain. We do apologize for any inconveniences, once we have been able to verify your ownership of the account or domain, we will be able to assist you in your request.
I started off my blog on Wordpress and was very underwhelmed at the amount of traffic I was getting (maybe I'm just a bad writer). I decided to get my own domain and just have my blog on that, rather than through Wordpress. Transferring everything from Wordpress to my new Domain, which was bought for a very cheap price I might add, was a bit harder than I thought. I called the support team and they stayed on the phone with me until they were sure my website was up and running. They were very nice and talked me through the steps in an easy-to-understand way. After I started college I found I just didn't have the time to blog anymore so my plan was to just let my subscription cancel. I received emails telling me the subscription was ending soon, but being my dumb self, I didn't even read the rest of the email that blatantly said if I didn't do anything it would just auto-renew. It wasn't until I had a charge to my credit card that I noticed my website did NOT expire. Two days after the auto-renewal and the charge went through on my account, I called them expecting to be told they couldn't do anything for me. However, the person I talked to on the phone reassured me that they could refund my money and end my subscription. They said they were sad to see me go, but completely understood since I could no longer use my own website anymore. I may not have the need for my own Domain now, but if I ever do again I will for sure come back to Domain.com. They will work with you one-on-one to make sure you get everything exactly how you want it, even if that means losing a customer. The support team is amazing and I highly recommend!
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