Hetzner Online Reviews and Expert Opinion

Based on 168 user reviews in 10 languages
5.7
DECENT

Customer score for Hetzner Online

  • Reliability
    5.6 / 10
  • Pricing
    6.6 / 10
  • User Friendly
    5.4 / 10
  • Support
    5.0 / 10
  • Features
    5.7 / 10

Detailed Scores / Summary

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Mehmet Yilmaz
Turkey
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

They say I am Scammer

Service used: VPS
I create my account like 20 minutes ago. When I try to create a Vps thes say they need a verification so I send my driver license to them after couple minustes they deactivate my account and say basicly YOU ARE A SCAMMER. Thats ve...Read More
Hetzner Online
Our team did not tell you the reason for your account's rejection on purpose. It is our policy not to tell customers the reason. Why...?

We find that being less transparent about our processes for account authentication actuall...Read More
Roger Keays
Cambodia
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Couldn't even test their product

Service used: VPS - CX20
This was one of the most unusual experiences I have had with a hosting company. I signed up to test their cloud VPS services, supplying my credit card in the process. Once registered, I went into my account settings to ensure they...Read More
Hetzner Online
Hello Roger, first of all we accept customers from all around the world, incuding Cambodia. Some countries are rated with a higher risk, but we do not reject orders based only on countries.
There are occassionally things in peopl...Read More
Дмитрий Ветров
Дмитрий Ветров
Hi, hetzner has a discrimination for user from Russia too. Bad company
Hetzner Online
We accept customers from all around the world, incuding Russia.
Some countries are rated with a higher risk, but we do not reject orders based only on countries.
There are occassionally things in people's account information th...Read More
Mustafa KALAYCI
Turkey
  • Reliability8
  • Pricing10
  • User Friendly10
  • Support8
  • Features10
9.2

Unbelievable hardware options and pricing

Service used: Dedicated Server - PX91
Hi,
I am a database administrator and I am looking for new dedicated db servers for my customers. I just found hetzner and tested some of their servers like PX-92, AX-161.

First of all, non of any dedicated hosting company giv...Read More
David Persson
Sweden
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

bad costumer experience.

Service used: VPS - CX40
The server got deleted after on month delayd payment on our side. Two years of work were destroyed.
I am not able to delete my account and they continue to send invoices even that the service is cancelled. Very disappointing.
Rebecca
Rebecca
you expect what, they work with pedophile sites like tutturu.tv / beta.caracal.club they provide them with virtual machines to harass, back and see pedophile content, I have already reported and they know and let it happen, they a...Read More
Hetzner Online
Hi Rebecca, like i already told you on Trustpilot, the sites you mention are not hosted by Hetzner Online. Therefore you should rather contact the abuse department of the hosters where this site is actually hosted.
For example, ...Read More
Hetzner Online
Could you please give me more information about your case (your customer number or your ticket number) so that I can look more closely into your case and try to help you with a solution?

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting NZ$2.94 - NZ$30.76 4 plans
VPS NZ$7.18 - NZ$91.83 6 plans
Dedicated Server NZ$71.77 - NZ$458.22 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2020

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
2 GB 10.24 GB NZ$2.94 3.9
10 GB Unlimited NZ$7.58 2.0
25 GB Unlimited NZ$15.31 5.7
50 GB Unlimited NZ$30.76 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
25 GB 1 GB NZ$7.18 5.8
50 GB 2 GB NZ$12.70 4.9
100 GB 4 GB NZ$21.90 4.7
200 GB 8 GB NZ$36.62 4.6
400 GB 16 GB NZ$55.02 9.6
600 GB 32 GB NZ$91.83 6.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
3.91 TB 32 GB NZ$75.79 2.7
480 GB 32 GB NZ$91.24 6.6
3.91 TB 32 GB NZ$106.69 5.7
7.81 TB 32 GB NZ$71.77 6.6
1000 GB 32 GB NZ$71.77 3.4
3.91 TB 64 GB NZ$71.77 5.4
500 GB 64 GB NZ$71.77 9.2
7.81 TB 64 GB NZ$90.18 7.6
1000 GB 64 GB NZ$90.18 3.6
7.81 TB 64 GB NZ$108.58 5.7
960 GB 64 GB NZ$108.58 7.1
1 TB 64 GB NZ$108.58 7.1
3.91 TB 128 GB NZ$168.57 7.6
480 GB 128 GB NZ$168.57 5.7
7.81 TB 256 GB NZ$214.95 5.7
960 GB 256 GB NZ$214.95 3.6
23.4 TB 32 GB NZ$126.97 5.7
58.6 TB 64 GB NZ$310.99 5.7
87.89 TB 128 GB NZ$458.22 5.7
960 GB 64 GB NZ$200.58 5.7
960 GB 64 GB NZ$237.39 5.7
960 GB 128 GB NZ$347.57 5.7
200 GB 8 GB NZ$90.18 5.7
5.86 TB 16 GB NZ$153.09 5.7
480 GB 16 GB NZ$153.09 2.0
7.81 TB 32 GB NZ$199.47 5.7
480 GB 32 GB NZ$199.47 5.7
1000 GB 64 GB NZ$245.87 5.7
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