2.6
DECENT
  • User Friendly
    2.4
  • Support
    2.3
  • Features
    2.6
  • Reliability
    2.5
  • Pricing
    3.1
Write Review Visit Hetzner Online

Hetzner Online Review - Expert and User Insights by Paid Customers

Pricing Range

Shared Hosting NZ$2.87 - NZ$30.03
VPS NZ$7.01 - NZ$89.64
Dedicated Server NZ$70.07 - NZ$447.32

Data Centers

Mateo Gómez-Plana Galiana

Pinned Review

Mateo Gómez-Plana Galiana,
4.8
We use a blend of their products such as dedicated server and vps servers and so far, we are extremely pleased with the service. The support team is helpful but a 24/7 general purpose live chat would ...Read Morebe a nice addition. Unlike other provider hetzner focuses mostly on the european market and the addition of new location (Which they own) would be nice in order to have dedicated servers across the world. That being said, We would recommend hetzner without a doubt.Less
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Татьяна Черних
Татьяна Черних from Ukraine,

Не рекомендую данный сервис!

1.8
Зарегестрировался на сервисе, отправил паспорт, свое фото, номер телефона, запись заблокировали, так как что то не понравилось. Сразу зарегестрировали жену, отправили так же все данные, вроде все прошло удачно, програмисты настрои...Read Moreли бекапы, но на следующий день как думаете что произошло? Учетная запись заблокированна!!! В поддержку пишем, но тм не считают нужным отвечать! Видимо модераторы смотрят в небо, подкидываю монетку и решают таким образом кого регестрировать, а кого нет! Сервис возможно и хороший, но такое отношение к клиенту НЕ ДОПУСТИМО!!!

P.S. 100 % МОШЕННИКИ!!!! Мало того, что полностью собрали персональные данные, получили номер карты, так еще и после блокировки с карты списали ДЕНЬГИ!!! Подержка молчит. Это мошеники, не покупайте у данного сайта НИЧЕГО!
Less
Tom Green
Tom Green from Switzerland,

Terrible company with a terrible support

1.0
I've been trying to delete my account for multiple months. Meanwhile I'm getting billed for a product I haven't used in a long time and the support team has the audacity to be insulting even.

I cannot believe that this is legal.
Ben Delarosa
Ben Delarosa from Germany,

Warum kann man hier nichts löschen?

1.8
Wollte auf 5 Sterne erhöhen, aber das geht auf dieser Website nicht.
Löschen einer Rezension auch nicht möglich.

Also:
Hostadvice 1 Stern
Hetzner 5 Sterne
Hetzner Online
Hetzner Online,
Leider erhalten wir eine große Anzahl von gefälschten neuen Konten. Wir sind sehr vorsichtig bei der Annahme neuer Konten, weil wir Missbrauch verhindern wollen. Wenn wir nicht sicher sind, ob ein Konto echt oder gefälscht ist, wi...Read Morerd dieses sicherheitshalber von uns abgelehnt.

Wir verraten unseren Kunden nicht den Grund, warum wir bestimmte Konten ablehnen. Würden wir diese Information öffentlich mitteilen, würden Betrüger und Spammer schnell lernen, wie sie ein realistisch aussehendes gefälschtes Konto erstellen können. Und das ist ein Fall, den wir wir verhindern möchten.

Wir entschuldigen uns für die Ablehnung deines Kontos und für die Unannehmlichkeiten, die damit verbunden sind. Wir hoffen, dass du einen anderen Anbieter finden kannst, der dir hierbei behilflich sein kann.

Sei bitte versichert, dass wir die sehr strengen Datenschutzbestimmungen der EU (DSVGO) einhalten. Wenn du unseren Datenschutzbeauftragten fragen möchtest, welche Daten wir von dir haben (falls wir noch welche haben), oder wenn du uns bitten möchtest, noch vorhandene Daten zu löschen, schreib bitte an: data-protection@hetzner.com.
--Katie, Hetzner Online
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Eye Kaiser
Eye Kaiser from Canada,

Overpriced, complicated user interface, mostly bitter staff.

2.4
Hetzner is not cheap, so figured they may at least offer quality. If you want to use them for hosting, be prepared to encounter one of the most complex user interfaces you have ever see. I did call and ask for help, so to Hetzner'...Read Mores credit you can do so. However, most of the people you get on the phone behave like this is the last thing in the world they want to do. If you hang up and try again, you might get a friendly person who will help. Probably one of the most stressful hosting providers I have ever encountered when it comes to support. Some places will rip you off for the money, Hetzner will rip off your nerves. I would rather they just take the money and run. I did give some points that were credit to the minority cool people that work there. Transferring domains out was a nightmare. I had to call a few times before a nice tech helped out with that. Maybe Hetzner's other services are cool, the shared hosting I encountered, not so much.Less
Hetzner Online
Hetzner Online,
Hi there, Could you possibly give me some information about the types of products that you are using, or perhaps give me your last support ticket number. I am curious to read the communications that took place between you and our ...Read Moreteams so that I can learn if there was a misunderstanding or if there is something that we clearly could have done better.

Is it possible that you are using one of our non-managed products (a dedicated root server, a cloud server, a server from the Server Auction, a Storage Box)...? Some customers mistakenly believe that these products include technical support. However, they are actually designed for customers who are very experienced technicians (people who do not want support and don't want to pay for it). These products do NOT include any support with software, configurations, security, configuring backups, configuring the networking, etc.)
If you have a non-managed product, and you would like to switch to a managed product (which DOES include support), our team can give you some information about how to go about doing that.
Another option would be keeping your non-managed product, but paying someone else to administer it for you. Or, if you are trouble-shooting a very specific issue, but are generally confident about doing your own sysadmin, I recommend checking out our Forum (https://forum.hetzner.com/). There are a lot of long-time users who give each other tips and tricks with troubleshooting. If you try this out, make sure to provide lots of details about your setup, your issue, and what you have tried to do so far to troubleshoot it. And you will probably get some helpful tips. I hope this information helps you. --Katie, Hetzner Online
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Вінник Микита Павлович
Вінник Микита Павлович from Ukraine,

Крадуть паспортні дані

1.0
Вітаю шановні користувачі. Я як громадянин України реєстрував для себе акаунт та проходив верифікацію на shitzner, після того як я пройшов верифікацію мій акаунт було заблоковано. Чому? Невідомо. Я подумав, що це із-за пошти, змін...Read Moreив поштову скриньку, та знов пройшов верифікацію. І знову прилетів бан аккаунту. Отже, я вирішив для перевірки зареєструвати третій акаунт і знов після надання усіх паспортних даних, та після верифікації на фото я отримав блокування та видалення акаунту. Отже shitzner це прикриття для того щоб красти особисті дані.Less
Hetzner Online
Hetzner Online,
I am sorry that we rejected your account. Our team makes decisions on a case by case basis. If our team rejects your account a second or third time, please accept this as the final answer.

Unfortunately, we receive a large num...Read Moreber of fake new accounts. We are very careful about accepting new accounts because we want to prevent abuse. If we are not sure that an account is real or fake, we will reject the account just to be safe.

We don't tell customers why we specifically reject accounts. If we published this information with every customer, scammers and spammers would quickly learn how to make a realistic-looking fake account. And we want to prevent that.

We apologize for rejecting your account and for the inconvenience. We hope that you are able to find another provider who can help you. --Katie
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Milan Forsberg
Milan Forsberg from Sweden,

Good Provider

3.6
Ive personally used hetzner for more than 8+ months to power my business, Ive paid my invoices on time i sent in my ID when asked. So far its been good ive been using i9-12900K servers and their lovely i also use their 7502P serve...Read Morers also lovely, Only a few problems their verification process like registering and stuff is bizarre and not friendly which is why aton of people complain about being scammed and stuff, And the support is pretty bad otheweise i like it.Less
Hetzner Online
Hetzner Online,
Hi there Milan, Thanks for giving us your honest and constructive criticism. We're sorry that the onboarding process was unpleasant for you and that you have had negative experiences with our support team. If you would like us to ...Read Moretake a closer look at a specific ticket number, please let us know. Thanks for your positive feedback about our servers and their performance. We hope that you continue to enjoy using it (or other products with us) for many years to come! --Katie, Hetzner OnlineLess
Partha Goswami

Never Trust them

1.0
DO NOT TRUST them ever, They can steal your server data and THEY CAN delete your LIve server without any Notice. worst class never can imagine how bad they are what to say more i would like give zero star
Hetzner Online
Hetzner Online,
I am sorry that we rejected your account. Unfortunately, we receive a large number of fake new accounts. We are very careful about accepting new accounts because we want to prevent abuse. If we are not sure that an account is real...Read More or fake, we will reject the account just to be safe.
We don't tell customers why we specifically reject accounts. If we published this information with every customer, scammers and spammers would quickly learn how to make a realistic-looking fake account. And we want to prevent that.
We apologise for rejecting your account and for the inconvenience. We hope that you are able to find another provider who can help you. --Katie, Hetzner Online
Less
Enrico Dias
Enrico Dias from Brazil,

They don't readjust server prices, even after 3 years.

1.8
I order dedicated servers from them for several years and they always refused to adjust the prices when the same config becomes available in their website for a lower price. They stated several times that they only do that after 3...Read More years of contract, forcing me to order a new server, transfer everything and cancel the old one.

However, this month I completed 3 years of contract for a particular server and they still refused to adjust the price. The same config is now ~100 euros cheaper in their server auction. I emailed them twice and they replied after a few days with the exact same message: "The price reduction of a dedicated root server is a gesture of goodwill from Hetzner. We have no contractual binding to this gesture to you. As we are experiencing a high volume on support requests at the moment, I'm afraid we have to lower the priority of this one.".

Their customer service is non existent, and they really don't care about their current customers. The only good thing they have is their price, so don't expect anything else from them.
Less

Expert Review

Michael Levanduski
Michael Levanduski
Expert Hosting Writer & Tester

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

5.6

DECENT

Rated by Michael Levanduski

  • User Friendly
    3

  • Support
    6

  • Features
    5

  • Reliability
    5

  • Pricing
    9

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options (if you looking for WordPress hosting, click here).  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their ’email support robot’ which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn’t a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee

Hetzner Online Prices, Plans & Features - 2023

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
Web hosting level 1 2 GB 10.24 GB Unlimited NZ$2.87 1.5 Details
Web hosting level 4 10 GB Unlimited Unlimited NZ$7.40 1.0 Details
Web hosting level 9 25 GB Unlimited Unlimited NZ$14.95 1.8 Details
Web hosting level 19 50 GB Unlimited Unlimited NZ$30.03 2.6 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
CX10 25 GB 1 core 1 GB NZ$7.01 2.5 Details
CX20 50 GB 2 cores 2 GB NZ$12.40 2.3 Details
CX30 100 GB 2 cores 4 GB NZ$21.38 2.3 Details
CX40 200 GB 2 cores 8 GB NZ$35.75 2.1 Details
CX50 400 GB 4 cores 16 GB NZ$53.71 4.8 Details
CX60 600 GB 8 cores 32 GB NZ$89.64 3.0 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
EX40 3.91 TB 4 x 3.40GHz 32 GB NZ$73.98 1.7 Details
EX40-SSD 480 GB 4 x 3.40GHz 32 GB NZ$89.07 2.2 Details
EX40-Hybrid 3.91 TB 4 x 3.40GHz 32 GB NZ$104.15 2.6 Details
EX41 7.81 TB 4 x 3.40GHz 32 GB NZ$70.07 3.3 Details
EX41-SSD 1000 GB 4 x 3.40GHz 32 GB NZ$70.07 2.8 Details
EX41S 3.91 TB 4 x 3.40GHz 64 GB NZ$70.07 2.7 Details
EX41S-SSD 500 GB 4 x 3.40GHz 64 GB NZ$70.07 4.6 Details
EX51 7.81 TB 4 x 3.40GHz 64 GB NZ$88.03 3.8 Details
EX51-SSD 1000 GB 4 x 3.40GHz 64 GB NZ$88.03 2.7 Details
PX61 7.81 TB 4 x 3.60GHz 64 GB NZ$106.00 1.0 Details
PX61-SSD 960 GB 4 x 3.60GHz 64 GB NZ$106.00 3.6 Details
PX61-NVMe 1 TB 4 x 3.60GHz 64 GB NZ$106.00 3.2 Details
PX91 3.91 TB 6 x 3.50GHz 128 GB NZ$164.56 3.8 Details
PX91-SSD 480 GB 6 x 3.50GHz 128 GB NZ$164.56 2.6 Details
PX121 7.81 TB 6 x 3.50GHz 256 GB NZ$209.84 2.6 Details
PX121-SSD 960 GB 6 x 3.50GHz 256 GB NZ$209.84 1.8 Details
SX61 23.4 TB 4 x 3.40GHz 32 GB NZ$123.95 2.6 Details
SX131 58.6 TB 6 x 3.50GHz 64 GB NZ$303.59 2.6 Details
SX291 87.89 TB 6 x 3.50GHz 128 GB NZ$447.32 1.8 Details
DX141 960 GB 6 x 3.50GHz 64 GB NZ$195.81 1.0 Details
DX151 960 GB 8 x 2.10GHz 64 GB NZ$231.74 2.6 Details
DX291 960 GB 8 x 2.10GHz 128 GB NZ$339.30 2.6 Details
MC40 200 GB 2 cores 8 GB NZ$88.03 1.7 Details
MX90 5.86 TB 4 x 3.40GHz 16 GB NZ$149.44 2.6 Details
MX90-SSD 480 GB 4 x 3.40GHz 16 GB NZ$149.44 1.0 Details
MX121 7.81 TB 4 x 3.30GHz 32 GB NZ$194.72 2.6 Details
MX120-SSD 480 GB 4 x 3.30GHz 32 GB NZ$194.72 2.6 Details
MX151-SSD 1000 GB 6 x 3.20GHz 64 GB NZ$240.02 2.6 Details

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