Hetzner Online Reviews and Expert Opinion

Based on 153 user reviews in 8 languages
5.7
DECENT

Customer score for Hetzner Online

  • Reliability
    5.6 / 10
  • Pricing
    6.6 / 10
  • User Friendly
    5.4 / 10
  • Support
    5.0 / 10
  • Features
    5.7 / 10

Detailed Scores / Summary

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Ivan Ivanov
Bulgaria
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

They Charge for services that you didn't use!!

Service used: Shared
Yesterday I received the email from Hetzner with the invoice for 0.01Euro that I have to pay for services that I'll never use.
As I do some investigation. Before a couple of years I register an account in Hetzner. I had plans to ...Read More
Katie Snow
Katie Snow
Hi there Ivan,
I am sorry for for what happened. You're in a position that really rarely happens when we send this mail, maybe only about 1 out of 300 times.
We don't send out any invoices if customers' balances are €0.00. How...Read More
Giorgos Karanikolis
Australia
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Stay away from this company

Service used: Dedicated Server - PX61-SSD
I used to have around 20 servers with them. They will keep charging you even when you got no services with them.
Their policy is totaly crap and they have a law firm to terrorize you to pay for services that you never used

go with OVH or Contabo if your after servers in europe
Katie Snow
Katie Snow
Hi Giorgos, Unless customers have breached a contract or our terms and conditions, we cannot just cancel their products. There are consumer protection laws here in Germany about this. Customers must either cancel the products or o...Read More
Amit Kumar
Netherlands
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Hetzner is one of the worst service provider

Service used: Dedicated Server
Hetzner have blocked my account with no reason I have provided my I'd proof despite that they blocked my account.I would not recommend any new customer to buy services from them as it would be loss of money .worst service I ever got.
Katie Snow
Katie Snow
ur team did not tell you the reason for your account's rejection on purpose. It is our policy not to tell customers the reason. Why...?

We find that being less transparent about our processes for account authentication actually...Read More
Frank B.
Switzerland
  • Reliability10
  • Pricing10
  • User Friendly8
  • Support10
  • Features10
9.6

Great servers, great pricing, excellent service

Service used: Dedicated Server - EX41
I've been renting multiple root servers at Hetzner for more than a decade. I can't say anything bad about them, even when my server didn't reboot and i needed assistance, they had quick service for connecting remote screen access and it was even free. I'm really happy!
David F
Denmark
  • Reliability2
  • Pricing8
  • User Friendly2
  • Support2
  • Features4
3.6

Blaming me?

Service used: VPS - CX30
Apparently they don't set up firewalls and blame me that my IP got hacked? They were very vague but I hadn't touched it in a while, nor had I used it and suddenly I got an email somebody hacked it. Don't recommend, seen better.
OMG
OMG
When you are renting a vServer it is *your* responsibility to set up your firewall etc ... it's *your* server ... don't blame others for your own lack of knowlege!
Katie Snow
Katie Snow
Hi David F, Our Cloud servers are UNmanaged servers. These servers are designed for customers who already have lots of experience in server administration. They do not want to pay for support because they want to administer their ...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting NZ$3.11 - NZ$32.54 4 plans
VPS NZ$7.59 - NZ$97.15 6 plans
Dedicated Server NZ$75.93 - NZ$484.77 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2020

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
2 GB 10.24 GB NZ$3.11 3.9
10 GB Unlimited NZ$8.02 2.0
25 GB Unlimited NZ$16.20 5.7
50 GB Unlimited NZ$32.54 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
25 GB 1 GB NZ$7.59 6.2
50 GB 2 GB NZ$13.44 5.4
100 GB 4 GB NZ$23.17 5.4
200 GB 8 GB NZ$38.74 4.0
400 GB 16 GB NZ$58.21 9.6
600 GB 32 GB NZ$97.15 6.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
3.91 TB 32 GB NZ$80.18 2.7
480 GB 32 GB NZ$96.52 6.6
3.91 TB 32 GB NZ$112.87 5.7
7.81 TB 32 GB NZ$75.93 6.6
1000 GB 32 GB NZ$75.93 3.4
3.91 TB 64 GB NZ$75.93 5.4
500 GB 64 GB NZ$75.93 9.2
7.81 TB 64 GB NZ$95.40 7.6
1000 GB 64 GB NZ$95.40 3.6
7.81 TB 64 GB NZ$114.87 5.7
960 GB 64 GB NZ$114.87 6.4
1 TB 64 GB NZ$114.87 7.1
3.91 TB 128 GB NZ$178.34 6.8
480 GB 128 GB NZ$178.34 5.7
7.81 TB 256 GB NZ$227.41 5.7
960 GB 256 GB NZ$227.41 3.6
23.4 TB 32 GB NZ$134.32 5.7
58.6 TB 64 GB NZ$329.01 5.7
87.89 TB 128 GB NZ$484.77 5.7
960 GB 64 GB NZ$212.21 5.7
960 GB 64 GB NZ$251.15 5.7
960 GB 128 GB NZ$367.71 5.7
200 GB 8 GB NZ$95.40 5.7
5.86 TB 16 GB NZ$161.96 5.7
480 GB 16 GB NZ$161.96 2.0
7.81 TB 32 GB NZ$211.03 5.7
480 GB 32 GB NZ$211.03 5.7
1000 GB 64 GB NZ$260.12 5.7
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