Expert and User Insights by Hetzner Online Customers
Discover honest assessments and insightful analysis of Hetzner Online to
make informed purchasing decisions. Explore reputable reviews covering popular brands providing you with
valuable clarity and confidence in your choices.
Hetzner is a hosting company based in Germany. The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists. That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.
Uptime & Reliability
Not much information on uptime
I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime. They do seem to use high quality hardware and data center facilities, which will likely limit any issues. When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues. There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.
Plenty of hosting options
This company offers basic shared hosting, VPS and dedicated hosting options (if you looking for WordPress hosting, click here). They also have colocation options, domain registration and more. Most of the features in each package they offer are fairly standard. One really weird thing about their packages is they offer them based on levels, but not in a normal way. For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9. This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package. Most everything you could want in a package will be included at no extra charge, which is nice.
Good quality support features
This company has a lot of options when it comes to getting the support you need. You can email them directly, or use their ’email support robot’ which can answer many issues. THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses. Overall, they do a good job of supporting the hosting that they provide.
Fair pricing model
The prices are in Euros and are pretty much either in line with industry standards or slightly lower. Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month. This includes the 19% VAT, which makes the pricing even more acceptable. Overall, however, there is not much to complain about regarding their pricing structure.
Overall nice hosting option
When you look at their site you may think that they are a very basic/simple hosting company because of the design. It looks like they created the website years ago and never had it updated. Once you get past that, however, you can see that they offer a good service at a fair price. If you are looking for German based hosting, this isn’t a bad option to consider. Pros:
i already informed them past week ago to new card they not allowing me 24hrs active servers and i'm using Hetzner from past 2 years. i request you shutdown your Hetzner you don't understand my situation i'm applied new card.
For us, it is very important to host in Germany, so that the data don't leave a border, and we don't have to take care about whatever rules will there be active. We're coming from a colocation, and we want more concentrate on our software. So renting a server was the way to go. And with Hetzner we're super happy. The network-capacity is pretty strong - we didn't felt a DDOS. The prices were pretty fair, even when the prices for SSDs could be cheaper. The dedicated servers we use promise the performance, they're described for. Access, remote KVM, vSwitch-technology... all what you need, to build your own cluster!
als langjähriger Kunde und Anwender Ihrer Dienste möchte ich meine Anerkennung und Dankbarkeit für die beständige Qualität und Professionalität Ihres Supports zum Ausdruck bringen. Bei jedem Kontakt mit Ihrem Support-Team hatte ich stets das Gefühl, in guten Händen zu sein. Ihre Mitarbeiter zeigen ein tiefes Verständnis für technische Details und haben immer eine schnelle und effektive Lösung für meine Anliegen geboten.
Besonders beeindruckt mich die proaktive Kommunikation, durch die ich stets auf dem Laufenden gehalten werde. Dies gibt mir das Vertrauen, dass mein Geschäft und meine Webpräsenz bei Ihnen in sicheren Händen sind.
Es gibt nur wenige Dienstleister, bei denen ich so zufrieden bin wie mit Hetzner Online. Ich werde Ihren Service weiterhin nutzen und kann anderen nur empfehlen, das Gleiche zu tun.
Vielen Dank für Ihre hervorragende Arbeit und Ihren Einsatz für die Kunden. Ich freue mich auf viele weitere Jahre der Zusammenarbeit.
Very good and reliable hoster with excellent support!
A very good hoster with an excellent support and reliable hosting solutions. With our software agentur we are hosting more than five hundred satisfied customers the last twenty years on the Hetzner managed servers. To all users with their bad ratings: no, it is neither a high end rocket science platform like a google tpu cloud, nor a discounter where cheaper is better. But it is a fair and reliable hosting partner with very good hardware, software, security and support!
The Hetzner team provided outstanding support during the migration of our products. Their execution plan was not only highly professional but also remarkably simple, ensuring a seamless transition that kept our business operations running smoothly. Remarkably, throughout the entire migration process, our operations continued to function without any disruptions.
We sincerely appreciate your invaluable support. Thank you.
Top-Notch Hosting Partner: Hetzner Earns 5 Stars for Exceptional Support and Outstanding Services
I cannot emphasise enough how exceptional Hetzner's services have been for our business. Without a doubt, they deserve a well-earned five-star rating for their outstanding support, top-notch products, and exceptional hosting capabilities.
HostAdvice.com provides professional web hosting reviews fully independent of any other entity. Our reviews are unbiased, honest, and apply the same evaluation standards to all those reviewed.While monetary compensation is received from a few of the companies listed on this site, compensation of services and products have no influence on the direction or conclusions of our reviews. Nor does the compensation influence our rankings for certain host companies.This compensation covers account purchasing costs, testing costs and royalties paid to reviewers.