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Hetzner is a hosting company based in Germany. The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists. That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.
Uptime & Reliability
Not much information on uptime
I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime. They do seem to use high quality hardware and data center facilities, which will likely limit any issues. When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues. There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.
Plenty of hosting options
This company offers basic shared hosting, VPS and dedicated hosting options (if you looking for WordPress hosting, click here). They also have colocation options, domain registration and more. Most of the features in each package they offer are fairly standard. One really weird thing about their packages is they offer them based on levels, but not in a normal way. For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9. This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package. Most everything you could want in a package will be included at no extra charge, which is nice.
Good quality support features
This company has a lot of options when it comes to getting the support you need. You can email them directly, or use their ’email support robot’ which can answer many issues. THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses. Overall, they do a good job of supporting the hosting that they provide.
Fair pricing model
The prices are in Euros and are pretty much either in line with industry standards or slightly lower. Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month. This includes the 19% VAT, which makes the pricing even more acceptable. Overall, however, there is not much to complain about regarding their pricing structure.
Overall nice hosting option
When you look at their site you may think that they are a very basic/simple hosting company because of the design. It looks like they created the website years ago and never had it updated. Once you get past that, however, you can see that they offer a good service at a fair price. If you are looking for German based hosting, this isn’t a bad option to consider. Pros:
Well the Support Center is the worst I have tried so far
So support just is nonexistent in this company so if you need some reliability in the service go check something else. The price seems right to me but if i get charged for something while not able to get support of any kind for is disappointing.
Hi Enrique, usually, we provide fast support during our working houts. I'm curious to see what happened here. Can you send me a ticket number so I can look into your case? Thanks in advance and sorry for the frustration. --Julia, Marketing
So i just asked for an increase in the number of server that I am able to use(10 for the moment) I have paid in advance for your services I have changed my billing option and given all the details in case you need to charge me something extra, I am doing start up project and i need a reliable service that finds solutions for their customers and the reply that i got from your team is: " We generally don't do that" . It's a shame that your customer experience is that bad, I haven't had any issues with other server providers i was just trying your services and I Have already paid for them but seems not enough and there's no solution . Until the end of the month? for real what kind of service is that? I mean if you dont want clients please state it clear in the website.
Obviously, it's not true that we don't want to have customers that are satisfied with us. Again, it's hard for me to understand your case with only limited information. I would need a ticket number to be able to clarify your situation. --Julia
What does happen surely is that many of the pages hosted with you systematically include the Personal Data Protection Regulation and you don't seem to care too much, since in the requests they only transcribe what the web administrator. That is usually that it will not remove anything, when they do not even have adapted the web to the current GDPR regulations, which would have to imply the immediacy closure of said website.
From here a public appeal is made to the service hetzner.de to review all its hosted websites and to proceed accordingly in those where Personal Data collected in the GDPR appears such as: first names, surnames and addresses.
Hi John, I apologize that you had to go through such a negative experience with us. You said that our support team was not able to help you with your problem. Do you want to send me a ticket number so I can look into your case? Also, I'm sorry that you are not satisfied with the price/performance ratio of our cloud service. Our prices are relatively low compared to the market. Some customers wish that the Cloud Console/Hetzner Cloud team were on hand 24/7/365. Some customers also wish the same for our Robot support team. However, changing our current support system would naturally lead to higher costs for customers. And we find that most customers do not want to pay more.
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