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Hetzner is a hosting company based in Germany. The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists. That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.
Uptime & Reliability
Not much information on uptime
I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime. They do seem to use high quality hardware and data center facilities, which will likely limit any issues. When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues. There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.
Plenty of hosting options
This company offers basic shared hosting, VPS and dedicated hosting options (if you looking for WordPress hosting, click here). They also have colocation options, domain registration and more. Most of the features in each package they offer are fairly standard. One really weird thing about their packages is they offer them based on levels, but not in a normal way. For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9. This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package. Most everything you could want in a package will be included at no extra charge, which is nice.
Good quality support features
This company has a lot of options when it comes to getting the support you need. You can email them directly, or use their ’email support robot’ which can answer many issues. THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses. Overall, they do a good job of supporting the hosting that they provide.
Fair pricing model
The prices are in Euros and are pretty much either in line with industry standards or slightly lower. Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month. This includes the 19% VAT, which makes the pricing even more acceptable. Overall, however, there is not much to complain about regarding their pricing structure.
Overall nice hosting option
When you look at their site you may think that they are a very basic/simple hosting company because of the design. It looks like they created the website years ago and never had it updated. Once you get past that, however, you can see that they offer a good service at a fair price. If you are looking for German based hosting, this isn’t a bad option to consider. Pros:
I dont recommend this hosting at all I dont recommend this hosting at all. they use blacklisted ips , even their invoices comes into spam folder . Server has ben shut down several times because of this. No automatic subscription plans. And they can shut your server down anytime without understanding the urgecy of having a downtime. I lost 1000£ an hour , my server was down 27 hours without any info. Calling their data center didnt help as they reffered me back to their mail support because of "not having authority to do anything" . I will sue them for alot of misstakes . I want to warn anyone who plans to use these guys , Thanks
Hi Robert, I am sorry that you had such a negative experience with us. I will try to respond to some of your complaints here. We strive to provide our customers with good IPs. However, occassionally, a customer may receive one that is on a blacklist. Did you try to contact our support team about the blacklisting issue? One of our members of staff works with other large providers to have IPs whitelisted. I am not sure what you mean by 'no automatic subscription plans'. If you were using one of our dedicated root servers (unmanaged servers) and you are a reseller, you are the only one with root access to the server and are completely responsible for the server's configuration, and for creating and administering your own reseller accounts. If you had one of our managed servers, we DO offer account packages for resellers. We block servers for a few very serious reasons. Most often, it is because of unresolved abuse issues or late payments. We do have telephone support in the DCs, but we also need to find a way to confirm your identity. That's why we ask for phone passwords. Robot customers need to set up a phone password in advance. You wouldn't want our DC technicians to give some random stranger on the phone access to your server, would you? Or customers can log into their Robot accounts and create a support ticket. By logging into your account, you confirm your identity. It is also usually faster than calling the DC support team because it is easier to send written information via email than to talk about it over the phone. And our teams often need information from you to help diagnose many issues. I am sorry that we weren't able to meet your needs and I hope you find another provider who does. --Katie, Marketing, Hetzner Online
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