Hetzner Online Reviews and Expert Opinion

Based on 169 user reviews in 10 languages
5.6
DECENT

Customer score for Hetzner Online

  • Reliability
    5.5 / 10
  • Pricing
    6.6 / 10
  • User Friendly
    5.4 / 10
  • Support
    5.0 / 10
  • Features
    5.7 / 10

Detailed Scores / Summary

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David Persson
Sweden
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

bad costumer experience.

Service used: VPS - CX40
The server got deleted after on month delayd payment on our side. Two years of work were destroyed.
I am not able to delete my account and they continue to send invoices even that the service is cancelled. Very disappointing.
Rebecca
Rebecca
you expect what, they work with pedophile sites like tutturu.tv / beta.caracal.club they provide them with virtual machines to harass, back and see pedophile content, I have already reported and they know and let it happen, they a...Read More
Hetzner Online
Hi Rebecca, like i already told you on Trustpilot, the sites you mention are not hosted by Hetzner Online. Therefore you should rather contact the abuse department of the hosters where this site is actually hosted.
For example, ...Read More
Hetzner Online
Could you please give me more information about your case (your customer number or your ticket number) so that I can look more closely into your case and try to help you with a solution?
Oliver F
Sweden
  • Reliability4
  • Pricing8
  • User Friendly6
  • Support2
  • Features4
4.8

Very disapointing

Service used: Shared
So, I did order a additonal NIC to my dedicated server.
Later that month I requested it do be uninstalled.
Now Hetzner demands me to go into the KVM console and setup the internal internet interface, and they cant even say how I...Read More
Hetzner Online
Hetzner Online
Could you please give me more information about your case (your customer number or your ticket number) so that I can look more closely into your case and try to help you with a solution? From what you wrote here, I am guessing tha...Read More
Rebecca
Rebecca
you expect what, they work with pedophile sites like tutturu.tv / beta.caracal.club they provide them with virtual machines to harass, back and see pedophile content, I have already reported and they know and let it happen, they a...Read More
Hetzner Online
Hi Rebecca, like i already told you on Trustpilot, the sites you mention are not hosted by Hetzner Online. Therefore you should rather contact the abuse department of the hosters where this site is actually hosted.
For example,
...Read More
vijaya rekha
India
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

my account was disabled without providing any proof

Service used: VPS - CX30
my account was disabled after i paid my bill 2 days before.there is no support email on why they banned my account and i have called them and the call agent was rude saying to write the mail but i wrote mail but no one has responded
Hetzner Online
Hetzner Online
Hi Vijaya, I am sorry to hear that you have had a negative experience with us. Could you please give me your invoice number or order number by sending me a quick email at marketing@hetzner.com. I am curious about your case and I'd like to take a closer look at it. --Helena, Marketing
vijayarekha
vijayarekha
account number : K0349497820
invoice id: R0011097625
transaction id:4DU122619Y507213U
Hetzner Online
Our team detected abuse. To protect your personal data, we will not discuss the case here.
Ivan Ivanov
Bulgaria
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

They Charge for services that you didn't use!!

Service used: Shared
Yesterday I received the email from Hetzner with the invoice for 0.01Euro that I have to pay for services that I'll never use.
As I do some investigation. Before a couple of years I register an account in Hetzner. I had plans to ...Read More
Katie Snow
Katie Snow
Hi there Ivan,
I am sorry for for what happened. You're in a position that really rarely happens when we send this mail, maybe only about 1 out of 300 times.
We don't send out any invoices if customers' balances are €0.00. How...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting NZ$3.00 - NZ$31.45 4 plans
VPS NZ$7.34 - NZ$93.89 6 plans
Dedicated Server NZ$73.39 - NZ$468.53 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2020

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
2 GB 10.24 GB NZ$3.00 3.9
10 GB Unlimited NZ$7.75 2.0
25 GB Unlimited NZ$15.65 5.6
50 GB Unlimited NZ$31.45 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
25 GB 1 GB NZ$7.34 5.8
50 GB 2 GB NZ$12.99 4.9
100 GB 4 GB NZ$22.39 4.7
200 GB 8 GB NZ$37.44 4.6
400 GB 16 GB NZ$56.26 9.6
600 GB 32 GB NZ$93.89 6.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
3.91 TB 32 GB NZ$77.49 2.7
480 GB 32 GB NZ$93.29 6.6
3.91 TB 32 GB NZ$109.09 5.6
7.81 TB 32 GB NZ$73.39 6.6
1000 GB 32 GB NZ$73.39 3.4
3.91 TB 64 GB NZ$73.39 5.4
500 GB 64 GB NZ$73.39 9.2
7.81 TB 64 GB NZ$92.21 7.6
1000 GB 64 GB NZ$92.21 3.6
7.81 TB 64 GB NZ$111.02 5.6
960 GB 64 GB NZ$111.02 7.1
1 TB 64 GB NZ$111.02 7.1
3.91 TB 128 GB NZ$172.36 7.6
480 GB 128 GB NZ$172.36 5.6
7.81 TB 256 GB NZ$219.79 5.6
960 GB 256 GB NZ$219.79 3.6
23.4 TB 32 GB NZ$129.82 5.6
58.6 TB 64 GB NZ$317.98 5.6
87.89 TB 128 GB NZ$468.53 5.6
960 GB 64 GB NZ$205.10 5.6
960 GB 64 GB NZ$242.73 5.6
960 GB 128 GB NZ$355.39 5.6
200 GB 8 GB NZ$92.21 5.6
5.86 TB 16 GB NZ$156.53 5.6
480 GB 16 GB NZ$156.53 2.0
7.81 TB 32 GB NZ$203.96 5.6
480 GB 32 GB NZ$203.96 5.6
1000 GB 64 GB NZ$251.40 5.6
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