Hetzner Online Reviews and Expert Opinion

Based on 142 user reviews in 8 languages
5.8
DECENT

Customer score for Hetzner Online

  • Reliability
    5.7 / 10
  • Pricing
    6.8 / 10
  • User Friendly
    5.5 / 10
  • Support
    5.2 / 10
  • Features
    5.9 / 10

Detailed Scores / Summary

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Ljubisa T.Cakic
Serbia
  • Reliability6
  • Pricing8
  • User Friendly2
  • Support2
  • Features6
4.8

They disabled my account asking me to pay only via wire/bank transfer

Service used: Dedicated Server - EX41-SSD
I was late in payments for 5-6 days. Every other provider in many cases will lock your server BUT YOUR ACCOUNT WILL STAY ACCESSIBLE UNTIL PAYMENTS HAS BEEN MADE.

Hetzner GMBH DID DISABLE MY ACCOUNT making it unacceptable, askin...Read More
Hetzner Online
Hi Ljubisa,

I understand that you are frustrated that we locked your account. However, we did not violate any laws. In our Terms and Conditions we clearly state that we are entitled to do this in the case of non-payment (see p...Read More
Ljubisa
Ljubisa
"Account is disabled."
.K0740388219
Thursday,October 17th 2019

----
HOW CAN I PAY IF YOU'VE LOCKED MY ACCOUNT?

Although you've confirmed my credit card and you have my credit card file with you charged me with 1 euro and ...Read More
Ljubisa
Ljubisa
This is a message from their billing department. They say after having my credit card and my regular PayPal account because I DID NOT WANT TO SEND THEM MY PASSPORT AND NATIONAL ID CARD they are going to send my case to debt collec...Read More
Andrey G
Andrey G
These scammers just disabled my account after initial registration( they received my bank card details, my drivers licence(yes, silly of me, i attached photo), my personal details)..i do afraid to trust my website files with such ...Read More
Cătălin - iGamer
Romania
  • Reliability10
  • Pricing8
  • User Friendly10
  • Support8
  • Features8
8.8

Good and cheap dedicated servers

Service used: Dedicated Server
I actually use 1 server from server bid, which is 33 euros (+ romanian 19% vat) and it works very good. I don't know why this company is hated, but they are really ok..
Hetzner Online
Hi Cătălin, thanks for your positive review. We really appreciate it! --Julia, Marketing
MD JOBAYER ALAM
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Not reliable company

Service used: VPS - CX60
Their server is okay. i have no complaint against their servers. i have used two server over 1.5 years and paid all my invoices timely. but two month ago suddenly i saw "expired card" declined message. my card has validity till 2...Read More
Hetzner Online
Hi there, I'm very sorry that you feel let down by our staff and our payment system. We work hard to constantly improve our payment systems, and other interfaces that our customers use. Thank you for your feedback. --Julia, Marketing
Ljubisa
Ljubisa
The same thing Hetzner did to me.In my case I have valid credit card but due to overspending at the time of invoicing on family and health-related problems I could not pay on time of invoicing.I've sent SEVERAL MESSAGES TO THEIR b...Read More
Gilberto Ferraz Jr
Brazil
  • Reliability10
  • Pricing10
  • User Friendly4
  • Support8
  • Features10
8.4

Not a great experience for me, but Hetzner support was very professional

Service used: Dedicated Server
Wanting to haver a personal seedbox/plex online server, I decided to have a go at one of Hetzner auctions and ended up renting a dedicated Intel Xeon E3-1245V2, 2x HDD SATA 3,0 TB Enterprise, 4x RAM 4096 MB DDR3 ECC with 1 Gbit in...Read More
Julia, Marketing at Hetzner Online
Julia, Marketing at Hetzner Online
Hi Gilberto, thanks for the updated review. We really appreciate your honest and constructive feedback.
Volodymyr Kyrpychov
Ukraine
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Terrible company - never rely on them

Service used: VPS - CX40
Want to share my experience about renting CX40 server.
Got a situation which destroyed my business and plans for future.
I delayed payment an invoice when travelling in China and received a message that contract is terminated.
...Read More
Julia, Marketing at Hetzner Online
Julia, Marketing at Hetzner Online
Hi Volodymyr, I'm very sorry that you lost your data. We're generally recommending to our customers to make backups of their server data regularly, especially if there is customer data involved. That way you could just recreate th...Read More
Volodymyr Kyrpychov
Volodymyr Kyrpychov
Hi, Julia -

Please read me message correctly. I say that I delayed payment of invoice for several days while travelling in China and limited access to internet. But instead of temporary stopping the service you DESTROYED all my...Read More
Julia, Marketing at Hetzner Online
Julia, Marketing at Hetzner Online
Hi again, thanks for your reply. You pasted a copy of your conversation with our support member. Please remove the name of our coworker. We'd like to protect the privacy of our coworker. Thanks in advance.

Also, I looked into y...Read More

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting NZ$2.86 - NZ$30.00 4 plans
VPS NZ$7.00 - NZ$89.57 6 plans
Dedicated Server NZ$70.01 - NZ$446.96 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2019

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
2 GB 10.24 GB NZ$2.86 2.0
10 GB Unlimited NZ$7.39 2.0
25 GB Unlimited NZ$14.93 5.8
50 GB Unlimited NZ$30.00 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
25 GB 1 GB NZ$7.00 6.2
50 GB 2 GB NZ$12.39 5.8
100 GB 4 GB NZ$21.36 6.0
200 GB 8 GB NZ$35.72 4.0
400 GB 16 GB NZ$53.67 9.6
600 GB 32 GB NZ$89.57 6.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
3.91 TB 32 GB NZ$73.93 2.7
480 GB 32 GB NZ$89.00 6.6
3.91 TB 32 GB NZ$104.07 5.8
7.81 TB 32 GB NZ$70.01 5.6
1000 GB 32 GB NZ$70.01 3.4
3.91 TB 64 GB NZ$70.01 8.8
500 GB 64 GB NZ$70.01 9.2
7.81 TB 64 GB NZ$87.96 7.6
1000 GB 64 GB NZ$87.96 3.6
7.81 TB 64 GB NZ$105.91 5.8
960 GB 64 GB NZ$105.91 7.9
1 TB 64 GB NZ$105.91 7.1
3.91 TB 128 GB NZ$164.43 6.8
480 GB 128 GB NZ$164.43 5.8
7.81 TB 256 GB NZ$209.67 5.8
960 GB 256 GB NZ$209.67 3.6
23.4 TB 32 GB NZ$123.85 5.8
58.6 TB 64 GB NZ$303.35 5.8
87.89 TB 128 GB NZ$446.96 5.8
960 GB 64 GB NZ$195.65 5.8
960 GB 64 GB NZ$231.56 5.8
960 GB 128 GB NZ$339.03 5.8
200 GB 8 GB NZ$87.96 5.8
5.86 TB 16 GB NZ$149.33 5.8
480 GB 16 GB NZ$149.33 2.0
7.81 TB 32 GB NZ$194.57 5.8
480 GB 32 GB NZ$194.57 5.8
1000 GB 64 GB NZ$239.83 5.8
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