Hetzner Online Reviews and Expert Opinion

Based on 153 user reviews in 8 languages
5.7
DECENT

Customer score for Hetzner Online

  • Reliability
    5.6 / 10
  • Pricing
    6.6 / 10
  • User Friendly
    5.4 / 10
  • Support
    5.0 / 10
  • Features
    5.7 / 10

Detailed Scores / Summary

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Andrew Tee
Cyprus
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

The worst

Service used: VPS
The absolute worst experience I have ever had with customer support in any market - not just hosting. Their servers are slow and the admin interface looks and works like something from 1980. I had a VPS with them and had trouble l...Read More
Brandon
Brandon
I've seen your review posted on several sites and it's really pretty baseless. You aren't paying for a managed server when you buy a VPS, and using SSH is a very simple process which is easily Google-able. You didn't pay for support, why do you expect it?
Andrew
Andrew
To Brandon - I can't see how you could know what I was paying for or not. I was unable to login to my server using the credentials they supplied. I contacted them about it, they said "figure it out". Doesn't tick any boxes for me....Read More
Abby Lords
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

Couldn't be happier

Service used: Shared
I was hoping for a German web hosting company, and came across Hetzner. I signed up and had my site up and running in just a few minutes. I haven't had any problems in the 3-4 months I've been with them. Very highly recommended.
Demir Charzner
United States
  • Reliability10
  • Pricing6
  • User Friendly10
  • Support10
  • Features10
9.2

Worth the Money

Service used: Dedicated Server
I run my business website on one of their dedicated servers. It seems like this is a lot of money for my site, but it is very reliable and I haven't had any problems. I love how fast my site loads, and have nothing bad to say about Hetzner. I just wish it wasn't quite so expensive.
Hans Carpenter
United States
  • Reliability8
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
9.6

Great hosting for my site

Service used: Shared
I have been with Hetzner since I started my blog a couple years ago and have been very happy with it. My site has only gone down once. I reported it to their tech support and they had it back up right away. I'm not really sure ...Read More
1 23 24

Typical Hetzner Online Prices

Service Monthly Price Range
Shared Hosting NZ$3.12 - NZ$32.64 4 plans
VPS NZ$7.62 - NZ$97.45 6 plans
Dedicated Server NZ$76.17 - NZ$486.27 28 plans
The Services & Prices are taken from www.hetzner.com

Hetzner Online Expert Review 2020

Written by: Michael Lavnduski

Hetzner Online Rating

  • Reliability
    5 / 10
  • Pricing
    9 / 10
  • User Friendly
    3 / 10
  • Support
    6 / 10
  • Features
    5 / 10
5.6
Rated by Michael Lavnduski

Expert Overview

German hosting company

Hetzner is a hosting company based in Germany.  The company appears to have won quite a few awards including the GreenIT best practice award 2011, Bayerns Best 50 in 2012, and EMEA 2012 finalists.  That being said, however, their website is very simple and poorly designed, which is unfortunate. They do offer a number of different services that will likely meet your needs, and they have hosting based in Germany, which will be nice for many companies who are targeting that country or anywhere in Europe.

Uptime & Reliability

Not much information on uptime

I looked through their site and could not find any type of uptime guarantee or an approximate history of their uptime.  They do seem to use high quality hardware and data center facilities, which will likely limit any issues.  When I looked for reviews, and on their social media pages I did not find any indication that they are having any significant issues.  There was one person who commented that his site was down, but no matter how good the hosting is, you will have at least a few people complaining.

Features

Plenty of hosting options

This company offers basic shared hosting, VPS and dedicated hosting options.  They also have colocation options, domain registration and more.  Most of the features in each package they offer are fairly standard.  One really weird thing about their packages is they offer them based on levels, but not in a normal way.  For example, the entry level package is Level 1, but the next step up is Level 4 and then they jump to Level 9.  This just makes the whole thing more confusing than is needed. There are limits on disk space and transfer volume, though bandwidth does become unlimited after the level 1 package.  Most everything you could want in a package will be included at no extra charge, which is nice.

Support

Good quality support features

This company has a lot of options when it comes to getting the support you need.  You can email them directly, or use their 'email support robot' which can answer many issues.  THey also have a lot of documentation avaialble to help you with self-service. If you want to talk to a real person, they have a ticketing system that gets quick responses.  Overall, they do a good job of supporting the hosting that they provide.

Pricing

Fair pricing model

The prices are in Euros and are pretty much either in line with industry standards or slightly lower.  Level 1 starts at 1.90 Euro per month, and then the highest level of shared hosting is $19.90 Euro per month.  This includes the 19% VAT, which makes the pricing even more acceptable.  Overall, however, there is not much to complain about regarding their pricing structure.

Summary

Overall nice hosting option

When you look at their site you may think that they are a very basic/simple hosting company because of the design.  It looks like they created the website years ago and never had it updated.  Once you get past that, however, you can see that they offer a good service at a fair price.  If you are looking for German based hosting, this isn't a bad option to consider. Pros:

  • Fair prices
  • Easy to understand features
  • Won multiple awards

Cons:

  • Outdated looking site
  • No uptime guarantee
Read the full expert review Visit Hetzner Online See plans & pricing

Hetzner Online Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
2 GB 10.24 GB NZ$3.12 3.9
10 GB Unlimited NZ$8.04 2.0
25 GB Unlimited NZ$16.25 5.7
50 GB Unlimited NZ$32.64 6.5

VPS Hosting Plans

Plan Name Space RAM OS Price Score
25 GB 1 GB NZ$7.62 6.2
50 GB 2 GB NZ$13.48 5.4
100 GB 4 GB NZ$23.24 5.4
200 GB 8 GB NZ$38.86 4.0
400 GB 16 GB NZ$58.39 9.6
600 GB 32 GB NZ$97.45 6.0

Dedicated Server Plans

Plan Name Space RAM OS Price Score
3.91 TB 32 GB NZ$80.43 2.7
480 GB 32 GB NZ$96.82 6.6
3.91 TB 32 GB NZ$113.22 5.7
7.81 TB 32 GB NZ$76.17 6.6
1000 GB 32 GB NZ$76.17 3.4
3.91 TB 64 GB NZ$76.17 5.4
500 GB 64 GB NZ$76.17 9.2
7.81 TB 64 GB NZ$95.70 7.6
1000 GB 64 GB NZ$95.70 3.6
7.81 TB 64 GB NZ$115.23 5.7
960 GB 64 GB NZ$115.23 6.4
1 TB 64 GB NZ$115.23 7.1
3.91 TB 128 GB NZ$178.89 6.8
480 GB 128 GB NZ$178.89 5.7
7.81 TB 256 GB NZ$228.11 5.7
960 GB 256 GB NZ$228.11 3.6
23.4 TB 32 GB NZ$134.74 5.7
58.6 TB 64 GB NZ$330.03 5.7
87.89 TB 128 GB NZ$486.27 5.7
960 GB 64 GB NZ$212.86 5.7
960 GB 64 GB NZ$251.92 5.7
960 GB 128 GB NZ$368.85 5.7
200 GB 8 GB NZ$95.70 5.7
5.86 TB 16 GB NZ$162.46 5.7
480 GB 16 GB NZ$162.46 2.0
7.81 TB 32 GB NZ$211.68 5.7
480 GB 32 GB NZ$211.68 5.7
1000 GB 64 GB NZ$260.92 5.7
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