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One.com is a well-established web host with over a million active customers and growing. Their prices and hosting features are all quite competitive, though not necessarily the best of the best in any one area. Where this company really seems to stand out is on the fact that they offer a full suite of great tools to help webmasters get up and running quickly and easily.
Their free website builder offers dozens of templates, which can be customized to meet your exact needs. They even offer support for these features, which makes this an excellent option for anyone who wants a website, but really doesn’t know where to start. The website builder will help you create and customize a fully functioning and personalized WordPress page that will have you publishing content in just minutes.
Another great perk to One.com hosting is that new customers who only need their basic hosting services will get a full year free. After the initial year, this package is still only $1.89 per month for 15GB of hosting space, unlimited data transfer, personalized email accounts and more.
Uptime & Reliability
Actual 99.99% Uptime
One.com doesn’t really promote their uptime as a key feature like many hosting companies do, though they certainly could if they wanted. It took a little digging, but rather than just offering a vague ‘uptime guarantee,’ they actually provided real stats. Over the course of 979 days, they had a full 99.99% uptime for their customers.
This is higher than the 99.9% uptime that many hosts guarantee, and given the fact that this is from actual user experience, it is much more impressive. In addition to straight uptime, they also offer the latest security features, which are frequently updated to help ensure your sites are protected from any threats.
While the uptime is clearly impressive, it does seem that there are the occasional errors and difficulties with their backend. Multiple users had reported seemingly random errors when accessing the cPanel or other areas, though they all had their issues resolved quite quickly.
Impressive Features List
You’ll find that One.com offers an extensive list of features to all their customers, no matter what level of service they purchased. They take pride in the fact that they can offer full packages that include web hosting, unlimited email, and great support.
One nice feature that isn’t often offered by hosting companies is the Bix solution, which comes included with every hosting package. Bix provides webmasters with real-time synchronization, file sharing options, music streaming features and a suite of mobile access features. This little bonus will not only allow you to offer your visitors a little something extra, but it can also make your life easier too. The fact that it comes standard makes it all the more impressive.
When you sign up with hosting through One.com you will get the standard $75 in Google AdWords if you buy $25. There are other hosting companies that offer more impressive ad coupons, but for most people that isn’t a major selling point anyway. Still, it is certainly a nice little perk, especially for those who are just getting started.
Live Support 24/7/365
This is a major selling point for One.com hosting packages. The fact that they offer unlimited customer support 24 hours a day, 7 days a week is fairly rare in this industry. This is web chat based support, but for almost all issues that is exactly what people want anyway.
This support is for technical issues only, of course, and doesn’t include things like web design help or other things that people might like. The fact is, however, that when you’re looking for customer service from your hosting provider, technical support is really all you need.
Free to Start. Cheap to Continue
For the entry level web hosting, you’ll be hard pressed to find a lower overall price. To start with, you can get a full year for free with their entry level package. Even after the year, you’ll pay less than $2 per month which is an excellent price. As you move up in package size, the price goes up progressively, maxing out at $180.80 per month for a 2TB package.
One potential downside for those who are hoping that their website will become wildly successful is the fact that One.com doesn’t offer VPS or dedicated hosting packages. All of their hosting is shared, which does present some limitations for sites that use a lot of resources. For the vast majority of users, however, this won’t present a problem.
All in all, this is an excellent web hosting provider for most personal and small business type websites. It is easy to use, and offers excellent support. The one main complaint is that it just isn’t scalable in the event your website gains massive popularity.
So.. I have used one.com for many many years... I've recruited a lot of customers for them and I moved a lot of services over to them throughout the years. Years back ago service was amazing!!! (hence their growth). But now?!?!?! Oh oh oh ... Now when I ask for pretty basic help (I am not a pro, I would never apply for a Support job for this kind of service, but I've used several over the years and I am familiar with the terms and tech) it takes FOREVER and the support seems at times to just DON'T understand english. I've spent hours on really basic things, so this has to change. Other than that I think it looks good, user friendly, and provides a lot of nice features. I just wish the people I met at support years ago was still there.
Super terrible experiments to manage your domains on this platform.
Only 1 domain per order but ...
Before transfer, you must confirm each order by code sent to SMS; but all you could not receive SMS, then they have a system of forms, you must sign 1 domain per form then send to them, they would check and approve the forms manually within 24-48 hrs.
After transfered, all domains changed to their default DNS but all other DNS records still be kept, so a big problem come: when you need to change DNS, an approving email would be sent to the previous registrar's privacy email that you could not access, and the previous registrar also did not send to you.
So you must contact support to sign many other forms, now you must attach your passport/driver license, ... to verify
one.com should be rebrand to one-domain-with-multiple-forms.com
Over the years one.com become one of the expensive companies out there related to webhosting. They have increased their prices much in the past two years which resulted in me removing all my websites and moved to another host. The limitations in the packages they offer has also changed a lot. Having domains only hosted at one.com is become really expensive as well since they have added a domain DNS administration fee which is about 10.30USD per year converted from my currency. Adding the increased prices for domain names it becomes really expensive for multiple domains.
Their arrogance towards negative reviews are reflected in all the reviews being flagged and removed from trustpilot as well. The flood of negative reviews was kinda funny to watch since there were a flood of posetive reviews based on "invited" reviews at the same time.
Now my negative review at trustpilot has been flagged as well and one.com are trying to have it removed. Therefore i am posting a negative review of my customer experience of one.com here as well. Let's hope hostadvice doesn't fall for the tricks that the big companies use to attempt to remove negative reviews.
One.com used to be great. They are no longer in the spectrum of being great any longer. STAY AWAY.
I hear you. It's a shame really. I actually made my own webhosting company through my own company. I was tired of greedy corporations, to say at least. Add me on discord and i can give you some information and a referral for sure. Username: Sukkerpups#0838
I've dealt with some stupid people before, but one.com takes the biscuit.
I was first disconnected by one of their support team (Sherry) after 1.5 HOURS of waiting... Then I waited another 25 minutes for another support team member to tell me the answer to my question... They either DID NOT KNOW and guessed or OUTRIGHT LIED to me. Now I have waited another 30 minutes to get another chat open...
They could not answer me this simple question: How do I send email to a gmail account using PHP?
The PHP sendmail mail() function does not send mail to non one.com accounts, NO WHERE in their documentation does it say this. It took me multiple conversations with their INCOMPETENT staff to even realise this.
Then I was told to use PHPMailer() - but "PHPMailer" does not exist on the hosting - which one of their staff "Carlo" said it 100% did - That was a LIE. He lied to my face.
THREE HOURS LATER I still haven't managed to speak to someone.
They have DEFINITELY lost a customer, I have NEVER seen support SO INCAPABLE in my life...
I'm fed up of waiting HOURS to be lied to... I paid them for a hosting and support service, which they did NOT PROVIDE.
Scams disguised as pro service - Stay away from them
I set up my blog site on One.com in July of 2018. In the beginning I would have recommended this company to anyone looking for hosting. I would never recommend One.com to anyone at this point.
On January 7, my site was suspended because the company claimed that they detected malware on my site. They told me that I had to remove all of the malware infected file. I’m not an expert at this. I started removing the files and realized that it was more of a job than I felt comfortable with. The rep sent me a “file removal request” form. I filled out and signed the form. I attached the list of files to be removed (2,508 files in all) since the form would only allow 5 files per form. After submitting this form, the company techs were supposed to remove the files for me. The rep told me this would be fine and they would contact me in a couple of days.
A couple of days turned into a week. I contacted the company again to find out that they hadn’t even looked at my support ticket. A process that they told me would only take a couple of days eventually stretched into 3 weeks.
Today I received an email (30 January 2022) telling me that the driver’s license copy that I sent had expired. I openly pointed this out to them before I sent it. It expired during during covid. I also included a copy of my social security card which they said was fine. They changed the deal in mid stream and they are now holding my domain hostage more or less. They refused to lift the suspension.
During the first two years with One.com. I would have to say that the service was flawless. I never had a problem that wasn’t solved in just a few minutes. Over the last year their service has gone totally down the tubes. Their techs act like they don’t really care about the customer’s problem. I’m in the chat queue for tech support. They tell me that it would be 15 minutes before I got to chat with a rep. Nearly an hour later, I was still waiting for a tech to answer back.
If you are looking for hosting, my advice is to stay as far away as you can from One.com! These people are scam artists!
After 10 years as a webmaster I have been very disappointed!
I have been with one.com from the very beginning. As a webmaster I have preferred to have 1 single supplier to my clients. Their services were good at start, but then something radical happened and from the year 2014 their charges have TRIPLED and shot through the roof:
Web Space Small 1 year- Jan 27,2011- Paid £10.80 Web Space Small 1 year- Sept 9,2010 -Paid £10.80 Web Space Small 1 year - Jan 28,2011-Paid £10.80 Web Space Small 1 year - Oct 14,2010- Paid £10.80 Web Space Small 1 year - Oct 19,2010- Paid £10.80 Web Space Small 1 year - Oct 27,2010- Paid £10.80 Web Space Small 1 year - Feb 8,2011- Paid £10.80 Web Space Small 1 year - Feb 14,2011- Paid £10.80 Web Space Small 1 year - Mar 2, 2011- Paid £10.80 Web Space Small 1 year - May 16, 2011-Paid £10.80 Web Space Small 1 year - May 20, 2011-Paid £10.80 Web Space Small 1 year - Jun 3, 2011-Paid £10.80 Web Space Small 1 year- Jul 28, 2011- Paid £10.80 Web Space Small 1 year - Aug 15, 2011- Paid £10.80 Web Space Small 1 year - Jan 28, 2012- Paid £23.76 Web Space Small 1 year - Feb 19, 2012- Paid £10.80 Web Space Small 1 year - Sep 14, 2012- Paid £10.80 Web Space Small 1 year - Jan 15, 2013- Paid £10.80 Web Space Small 1 year - Jan 15, 2013- Paid £10.80 Web Space Small 1 year - Aug 15, 2013- Paid £23.76 Web Space Small 1 year - Oct 29, 2013-Paid £10.80 Web Space Starter (15 GB) - Dec 10, 2015-Paid £27.36 Web Space Starter (15 GB) - Dec 10,2015-Paid £19.80 Web Space Starter(15 GB) -Dec 15,2015-Paid £26.16 Web Space Starter (15 GB) - Feb 4 2016- Paid £24.96 Web Space Starter (15 GB) - Feb 8,201-Paid £10.80 Web Space Starter (15 GB) - Feb 14, 2016-Paid £30.30 Web Space Starter (15 GB) - Mar 21, 2016-Paid £24.96 Web Space Starter (15 GB) - Apr 4, 2016-Paid £24.96 Web Space Starter (15 GB) - Apr 27, 2016-Paid £24.96 Web Space Starter (15 GB) - Jul 11, 2016-Paid £27.36 Web Space Starter (15 GB) - Jul 15, 2016-Paid £19.44 Hosting Starter (25 GB) - Feb 24, 2018-Paid £18.96 Hosting Starter (25 GB) - Nov 30, 2018-Paid £34.95 Hosting Starter (25 GB) - Dec 29, 2018-Paid £9.00 Hosting Starter (25 GB) - Mar 18, 2019-Paid £9.60 Hosting Starter (25 GB) - Mar 29, 2019- Paid £9.00 Hosting Starter (25 GB) - Oct 30, 2019-Paid £34.95 Hosting Starter (25 GB) - Nov 30, 2019-Paid £34.95 Beginner - Dec 26, 2019- Paid £45.87 Beginner - 12 months Jan 18, 2020- Paid £40.87 Beginner - 12 months Jan 29, 2020- Paid £42.43 Beginner - 12 months Feb 14, 2020- Paid £58.43 Beginner - 12 months Mar 1, 2020-Paid £14.26 Beginner - 12 months Oct 30, 2020- Paid £47.43 Beginner - 12 months Nov 30, 2020-Paid £47.43 Beginner - 12 months Dec 26, 2020 - Paid £57.87 Beginner - 12 months Jan 17, 2021-Paid £52.87 Beginner - 12 months Jan 28, 2021-Paid £52.87 Beginner - 12 months Feb 13, 2021 -Paid £68.87 !!!!!!!! are you serious??????????????
Now of course the provider will say: "we have improved our services and made sure you get the best of todays market, we have given you more space and improved on the web builder, cyber security and analytics!"
Now imagine the same business module at a car dealer, it would look like this: -------------------- =>In 2010 you pay £399 all inclusive and they though in a free service, MOT and mileage, because they are a new car dealer and need to attract clients. They ask you if you want to have a reseller discount and support you in your planning.
=> in 2020 you pay triple £1,199 because they hired a new Customer Help line, employed new techies and got some new diagnostic tools. You don't get your MOT and service any longer, although you have brought in a steady clientele for past 10 years.
Nobody has asked you if you find their new charges fair, how they can help you to grow your business and if you plan to expand. Following this partnership agreement you close down the business. This is how my work with one.com looked like for past 10 years. Would you stay with the same supplier? Godaddy offer comparable package with no web pages limit and no web-space limit for 49per year. That's where all my client run off to.
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