Another day, another success story on our blog.
This time you can learn more MassiveGRID. and its services. Mr. Vasileios M. Stoidis will answer all the questions that we have.
Grab your coffee and enjoy this interview!
Can you tell us a bit more about the story behind MassiveGRID? What were the challenges that you faced at the beginning?
has been providing Web hosting and Infrastructure solutions since 2003. The story behind this venture started while I was a student. I wanted to have my email and be able to control it 100%. This was the spark and that is how my journey in the hosting business began. In the beginning, like in every new business, we had to face many challenges such as finding a team of skillful people with the abilities to contribute to the success of this venture or finding ways to penetrate new markets and intrigue new clients. After some time, we saw huge potential in expanding the business worldwide. All these and several more achievements were accomplished with a lot of effort and today, our High-Availability and Secure Clustered Infrastructures are available at more than 200 locations. Hence, MassiveGRID is a world-class player with an international clientele.A company without good employees and a good team is not a real company. What are the values behind MassiveGRID that each team member should have?
At MassiveGRID our people are the force behind our success. Our philosophy is based on the direct and transparent communication of all of our members since in MassiveGRID there is no strict hierarchical chain of communication. This is our way of ensuring strong collaboration and our core values. Ethics, professionalism, proactiveness, passion for what we do, teamwork, and a will to raise the bar higher are some of the characteristics we are looking for. Each member of MassiveGRID is an ambassador for the company, working in a transparent environment, free to show their unique traits, and focusing on their passion and technology.
What are the products and services of MassiveGRID?
At MassiveGRID we provide:
- High-Availability Cloud Hosting
- High-Availability Private Clouds
- High-Availability Dedicated Private Cloud
- High-Availability Cloud Dedicated Servers
- High-Availability Dedicated Cloud Hosting
- High-Availability cPanel Hosting
- High-Availability WooCommerce Hosting
- High-Availability WordPress Hosting
- Bare Metal Dedicated Servers
- High-Availability PaaS
- High-Availability Mainframes
- Security
- Domains
- Support Plans
- Backup Services
- High-Availability Storage
- SSL
Can you tell us a bit more about the private clouds?
If you require internal networking for Multiple Servers, our High-Availability Private Cloud is the right solution for you. You will be able to segment the desired amount of Virtual Machines (VMs) that by default have internal networking.
Our Virtual Private Cloud services are ideal for enterprises that need to set up their cloud-like computing environment in combination with our world-class reputation for High-Availability, Agility, Security, and Reliability. Our fully customized IT & hosting solutions are ideal for large enterprises that can benefit from the absolute security of their IT infrastructure. Our services also include hosting applications on a reliable Platform and Hosting website(s) on a reliable, highly-available infrastructure.
Customers care about a couple of things: speed, security, stability, and of course price. How does MassiveGRID guarantee these things to keep the existing customers, but also to bring new ones?
Our business mantra is Performance, Security, and Reliability. Our entire ecosystem is based on a genuine and built-in High-Availability Architecture that gives us the advantage of committing to a 100% uptime SLA. We also make sure to always provide highly competitive rates to combine our premium quality of services with our clients’ needs.
Besides, our excellent track record and stellar performance enable us to provide our customers with the best possible experience in terms of support and services. Whenever an issue might arise, our certified experts are trained to handle any situation. We truly believe that a satisfied customer is a true brand ambassador through word of mouth, referrals, and reviews. For this reason, our roadmap, customer support, and marketing activities are all 100% customer-centric.
So in one sentence, we could say that MassiveGRID gains customers thanks to its unbeatable know-how in combination with its continuously evolving experience.
Talking about customers, how is MassiveGRID handling customer satisfaction?
We offer unbeatable pricing options, free 24/7/365 support, and exclusive promos. But most of all we listen to our customers. For instance, their feedback is the primary fuel to our roadmap. We value co-creation with our customers. If multiple customers have a specific need we convert it into an actual solution. Moreover, we send regular surveys to our customers to ensure that they are satisfied with our customer service and offerings. We also offer coupons to our most loyal customers.
Please tell us something more about your data centers.
We only partner with the most reputable organizations globally. For instance, Equinix is our primary partner. We provide High-Availability IT Infrastructure in more than 200 worldwide Equinix Tier-4 Data Centers. Our clients can Instantly deploy High-Availability Cloud Servers, Dedicated Servers, Private Clouds, High-Availability Web Hosting, and PaaS solutions.
MassiveGRID provides its clients with Real-time, online infrastructure monitoring. We combine our expertise with certified technology partners worldwide to streamline data center deployments. Our clients enjoy remote support 24×7, every day. We offer the highest levels of security and operational reliability.
In your opinion, what are the most important factors for one hosting provider to be good?
A hosting provider needs to have eyes and ears wide open for the customers’ needs. They also need to follow global trends in order to ensure that they provide the best available services to them. A trustworthy hosting provider could also be determined by their Data Security, Speed, reliable Customer Support, Network Availability, guaranteed Uptime, sufficient Bandwidth, and adequate Storage Capacity. Clients must enjoy maximum reliability with minimal effort from their side and at the same time, they must feel confident that their data is protected 24/7/365. MassiveGRID has an unmatched record of 19 years of uninterrupted service for our clients and is an international leader among technology service providers.
What new products and technologies you are particularly interested in at the moment? What are your plans to introduce them to your customers?
After extensive research, we developed the ideal formula for the perfect website speed. We were so confident about our methodology that we actually managed to achieve the absolute score for 7L International’s website. 100 on desktop, 100 on mobile. We want to offer this privilege to our customers as well!
Over the coming weeks, we are planning to introduce a brand new managed hosting service that would guarantee a 90+ PageSpeed score for our customers’ websites. We will also provide monitoring services to ensure that the score remains intact all year long. Every single second of delay harms a brand and this can be actually avoided. At MassiveGRID we are convinced that this groundbreaking methodology will enhance the overall visitor experience for Websites and E-shops resulting in a higher brand value and more conversions, eventually.
Finally, what advice would you give to our readers in the hosting community?
My advice to your readers would be to seize the opportunity of utilizing technology as a means of personal and professional growth. Many businesses have realized the importance of digital transformation and the competition has become more intense. We can all use technology as a vehicle to move forward and enhance ourselves as individuals and as professionals. A reliable Cloud hosting Provider can be a valuable partner in this effort.
