Digital Pacific Reviews and Expert Opinion

Based on 16 reviews in 1 language
5.8
DECENT

Customer score for Digital Pacific

  • Reliability
    6.3 / 10
  • Pricing
    5.4 / 10
  • User Friendly
    6.0 / 10
  • Support
    5.5 / 10
  • Features
    6.0 / 10

Detailed Scores / Summary

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Daniel Taylor
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 4.0
  • Support 4.0
  • Features 4.0
3.2

Unreliable, Expensive and Poor Support. - Update 1

Service used: Shared - Business Standard
Without fail many nights in the week I am unable to access anything on my site to make changes. The 24x7 phone support is non-existent, especially when the server is down or some other bullshit.

I'd recommend staying away from ... Read More
So I'm rewriting my review.

Since my last review, I've had contact with DP and I've identified some issues with my site loading. One of them was that the PhP was not updated which they did for me and also I had not fully set up ... Read More
Digital Pacific
Hi Daniel, we tried to contact you via phone call using the number we have on file, however we couldn't reach you. Do you have another number we could use? If so, could you DM us on our Facebook page and we will give you a call! Heres our page - https://www.facebook.com/digitalpacific

Andy
user avatar
Andy
Hi Daniel! Sorry to hear your experience with Digital Pacific not being up to standard. We pride ourselves on all aspects of web hosting, including customer support, and your feedback, good or bad, is always welcome so we can prov...Read More
Jason Wu
Australia
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Amazing Support and Transition

Service used: VPS - VPS One Managed
Digital Pacific has done an amazing job migrating my website from my existing Developer onto DP’s VPS Server. I had been in direct contact the Head of Sales, Nigel Burke throughout the process and he explained all the requirements ... Read More
user avatar
Andy
Hi Jason! Thank you for your feedback, we have passed on your thanks to Nigel :)
Aborio Smith
Australia
  • Reliability 10
  • Pricing 6.0
  • User Friendly 8.0
  • Support 2.0
  • Features 6.0
6.4

Terrible service, slow to no support and tech's need training

Service used: VPS - VPS One Managed
Tech's seem to be reading off paper with no troubleshooting skills. Offer "24/7" support but then tell you that your job is not something they understand or have access to and level 2 tech's only work business hours. HOT TIP - Tha ... Read More
Julien Vincent
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Incompetent support

Service used: Shared - Business Standard
Absolutely dreadful support. My site gets hacked with two new unauthorised users created overnight. The most sophisticated help I get from tech support is help in deleting the new accounts (which was obviously exactly what I did w ... Read More
Dom Bat
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Technical suport more like robot support.

Service used: Shared - Business Pro
Used to be ok, been with them for over 2 years...tonight total disappointed in the support received and the careless factor and un emotional robot that took my call tonight. I noticed my website was down..? I received a message on ... Read More
Chris Firgaira
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Low Quality VPS Servers

Service used: VPS - VPS Two Managed
We have been with Digital Pacific for 7 months, after countless issues we've had to bring on a consultant to review our so called "Managed VPS" system to find out that Digital Pacific made a mistake and provided us 1/3 of a CPU th ... Read More
adam alhashedi
Russia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

f*** company!

Service used: VPS
i paid for vps server, i only two days use vps, after that you suspended vps server. i lost my data. when contacted with you, telled me that you want screen shot of my credit card and my passport photo!? why that for you?
i think ... Read More
james linsley
Australia
  • Reliability 2.0
  • Pricing 2.0
  • User Friendly 2.0
  • Support 2.0
  • Features 2.0
2.0

Awful. Bad, unreliable service and so unprofessional. Servers blocked by mail filters for spam

Service used: Shared
I have used many hosting services globally and these guys have been the worst. The service went down for half a day on 2 separate occasions with no notification (so we were wasting money on advertising driving people to a dead web ... Read More
Veerle vanderplasschen
Singapore
  • Reliability 10
  • Pricing 10
  • User Friendly 10
  • Support 10
  • Features 10
10

Fast and relevant response

Service used: Shared
I have been a client of Digital Pacific for many years and I think they deserve to get a good testimonial because they truly go above and beyond when you need it.
Cam Gould
United States
  • Reliability 6.0
  • Pricing 6.0
  • User Friendly 8.0
  • Support 2.0
  • Features 6.0
5.6

Quality is dropping fast

Service used: Resellers
I have noticed that the quality and support at Digital Pacific has been dropping fast over the last year or so. They seem to have employed quite a number of new support staff, who all seem to be incompetent and either unwilling or ... Read More

Typical Digital Pacific Prices

Service Monthly Price Range
Shared Hosting NZ$6.26 - NZ$28.99 6 plans
VPS NZ$57.38 - NZ$217.12 6 plans
Dedicated Server NZ$126.53 - NZ$3,832.60 4 plans
The Services & Prices are taken from www.digitalpacific.com.au

Digital Pacific Expert Review 2018

Written by: Michael Lavnduski

Digital Pacific Rating

  • Reliability
    10 / 10
  • Pricing
    8 / 10
  • User Friendly
    8 / 10
  • Support
    9 / 10
  • Features
    9 / 10
8.8
Rated by Michael Lavnduski

Quality hosting for over a decade

For over 10 years, Digital Pacific has been offering hosting services for individuals, small to medium sized businesses and corporations. They have an emphasis on being green and carbon neutral and showing their commitment to the environment through their sustainable web hosting initiative. They have a strong customer support base in order to provide their quality services. They also have a focus on being green, sustainable, and earth friendly by reducing emissions, paper waste, and recycling as much as possible. They also have a number of socially responsible local and global events they participate in as well.

This company offers reseller hosting, personal and business hosting, and VPS hosting depending on what customers are looking for. They also offer Cloud hosting, dedicated servers, and other add-ons such as SSL certificates and additional upgrades. They also have domain services including registration, hosting, and transfer.

Uptime & Reliability

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10

99.99% Uptime Guarantee

This company claims a 99.99% uptime guarantee, which is an excellent uptime. They also offer pro-rated credits to your account if your services is not operation for the guaranteed amount of time on managed dedicated, VPS, and Cloud servers.

Features

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9

Typical hosting options

Digital Pacific has many options in their hosting features with many add-ons and the availability to scale up your services as your needs increase. Domain services include domain renewal, management, registration, and transfer. Hosting plans have personal and small business options that come feature and support loaded for ease of use. Reseller hosting is also offered, and partnered with a number of affiliate programs.

Personal and business hosting plans come with a ton of features including cPanel control panel, email accounts, webmail, ecommerce tools, and programming and development tools.VPS hosting packages come managed or unmanaged with a host of features including server support, virtuozzo control panel, and many downloadable software options. Add-on hosting features for all plans include shopping carts, domain services, account upgrades, SSL certificates, extended support, and hundreds of applications.

Support

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9

3 Hour Responses

Their support is available 24/7 and they have a 3-hour response time guarantee. They prefer the ticketing system in order to track what is needed, but you can call in to their support network as well.

Pricing

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8

Slightly above average

Personal plans come in yearly subscriptions and start with 1GB of storage space and 10GB of bandwidth a month. Business hosting starts with 25GB of storage space and 100GB of bandwidth a month. These hosting options start at $4.90 a month and package option sizes go up from there depending on your needs. Their basic hosting packages are fairly reasonably priced. There are cheaper options, but you definitely get a ton of features for what you are paying. VPS hosting prices start at $44.90 a month and this is fairly comparable to other VPS hosting services.

Domain services start at $9.95 a year for an Australian based domain, and $14.95 a year for .com or .org domains. These prices are only slightly above average, but not significantly. Many domain registration sites hover around $12-$15 a year. They offer a 30 day money back guarantee for shared personal and business plans as well as for their reseller hosting plans. They have a 10 day money back guarantee for dedicate servers, VPS hosting, and Cloud hosting.

Summary

Good hosting from eco-friendly company

Digital Pacific is a very green, eco-friendly hosting company that offers many options to business owners and personal needs. They rely on their customer service in order to give you the best service possible, and have high quality hardware in order to supply a high uptime.

Pros:

  • 24/7 support
  • Eco-Friendly hosting
  • 99.99% uptime

Cons:

  • So many hosting options can be confusing
Read the full expert review Visit Digital Pacific See plans & pricing

Digital Pacific Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
1 GB 10 TB Unlimited NZ$6.26 5.8
5 GB 20 TB Unlimited NZ$8.22 5.8
25 GB 100 TB Unlimited NZ$12.39 5.8
50 GB Unlimited Unlimited NZ$16.54 2.6
100 GB Unlimited Unlimited NZ$21.60 5.8
150 GB Unlimited Unlimited NZ$28.99 2.0

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
25 GB - 512 MB NZ$57.38 5.8
50 GB - 1 GB NZ$82.94 5.8
75 GB - 2 GB NZ$114.89 5.8
25 GB - 512 MB NZ$95.72 8.2
50 GB - 1 GB NZ$153.23 2.0
75 GB - 2 GB NZ$217.12 5.8

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
146 GB - 4 GB NZ$126.53 5.8
2.3 TB - 48 GB NZ$612.15 5.8
Unlimited - 256 GB NZ$2,554.05 5.8
Unlimited - 512 GB NZ$3,832.60 5.8
A Free Domain is included when purchasing any hosting service from Digital Pacific
Submit a Digital Pacific Coupon

A few words from Digital Pacific

Digital Pacific is a carbon neutral Australian provider of quality web hosting solutions for individuals, small to medium-sized businesses and corporations. With an emphasis on providing superior support, our business model is focused on reliability and trust, which we believe is attributed to our success over the past decade.

We provide a range of scalable services including shared hosting, virtual private servers, dedicated servers and reseller hosting. With a team of highly skilled professionals across a variety of areas, Digital Pacific continues to grow towards being the market leader in Australia.

We were the first hosting company in Australia to show our commitment to the environment through our sustainable web hosting initiative.

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