Dotster Expert and User Insights by Dotster Customers
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Dotster are generally regarded as a domain registrar, but have moved their skills into the hosting arena by offering a basic hosting platform at a decent price. With a money back guarantee policy in place, CPanel, MYSQL and secure backups, they offer a solid service under 3 different hosting plans. Doster are also part of the Endurance Group who operates other domain hosting platforms.
No Uptime Promises but Details Given on Server Centre
Dotster is pretty sketchy when it comes to uptime and reliability with their hosting plans. They do not offer any kind of uptime statements or provide detailed information on the kind of stats you can expect.
Luckily, they do offer backups across all plans to give you that piece of mind, that if something should happen – you are covered. They also offer information on the Dotster servers, and state that they are held in a secure data centre with fully redundant power systems and 24/7 monitoring.
Basic Tool and Feature Set With Tempting Extras
When we look at features and tools offered by Dotster, they really lack any depth and quality here but do have the tempting offer of free Adwords and Facebook credits to help you kick-start any marketing campaign.
The basic plan offered Unlimited disk space and bandwidth, along with 5 FTP logins and 10 MYSQL databases, which is basic offering that most people will be happy with. If you are looking for more features and tools then it might be worth seeing what other hosting companies are offering for the same monthly price.
Dotster also offer eco-friendly hosting with high-efficiency servers, and will plant a tree for every new eco-hosting customer.
Varied Support Channels and Helpful Articles
Dotster do excel in their customer support, and offer every customer the opportunity to take advantage of contact details and knowledge bases packed with informative articles and video tutorials.
As well as a ticket system in place, you can also get hold of Dotster via social media networks such as Facebook and Twitter which usually offer customers a way to get a quick reply to simple questions.
If you live in the US, then you can also benefit from a toll-free 24/7 telephone number if you are signed up to any of the ultra hosting plans. However, there is an alternative number available for all the other plans that Dotster offer.
Social Media Contacts
Toll-Free only for Premium Plans
Slow response times reported
Simple and Affordable Price Range
There are 3 different plans to choose from under their shared hosting platform, under both Windows and Linux systems. The Windows hosting solutions are slightly more expensive which is an industry standard.
For the cheapest plan you can get basic hosting with Linux for as little as $3.75 per month with the ultra hosting plan costing $13.75. For each of the alternative Windows plans you just need to add an extra $1 per month on the 3 tiered plans.
Linux and Windows Plan: Some with CPanel, Some Not
It’s a bit of a 50/50 here with Dotster because they do offer the ever reliable and user-friendly CPanel control panel option to its customers, however you need to be taking out the VPS plans to be able to access it.
For the general Shared Hosting plans that run across Linux and Windows systems, you will get a Dotster custom control panel, which isn’t the most user-friendly of control panels and will take every user some time to get to grips with it.
The Hosting Platform For Beginners & Mid-Range Companies
For the basic user, Dotster offers basic features and tools to help plant the foundations for any mid-range website. If you are looking for more innovation and better features that dig deeper, then perhaps Doster isn’t for you.
The support offered is varied and offers customers the opportunity to delve into a plethora of contact methods and helpful articles or video tutorials, topped off by social media channels where you can get quick-time responses.
Finally Dotster offers perks such as marketing credits, which can lure in customers. Overall, they offer a decent service, for a decent price.
I was with them for many domains. I AM MOVING ALL OF THEM AWAY!!!!! I renewed a domain and was charged $16.99. Right on the front page it says $11.99. After waiting 35 minutes on stupid chat only support they say must be a mistake in our page no discount for you. That is illegal bait and switch. You are legally required to honor publicly posted prices. No phone number to reach them just super long waits on chat only support BAD MOVE ,GARBAGE, GOOD BYE FOREVER DOTSTER!!!
Contacted Support TWICE - my nameservers were listed with them. After being on the phone for 68 minutes (ON HOLD) I finally hung up! I chatted with their tech support online and they were clueless! They even changed the nameservers on a different domain! These people are in a call center somewhere else in the world, with ZERO technical knowledge. They could not provide ANY assistance and finally told me that the nameservers I had originally were NOT their name servers! Stay away from such a company.
Don't make a change after you buy your domain there.
The web hosting providers I was using required I used their DNS. So when I went to move my website to a new hosting provider I got everything set up at the new location and changed the NS pointers from the old hosting provider to the new one. Within hours, my domain was nuked off the internet. I should have stood by my knowledge on the first domain, but after 5 days of it "propagating" around the net, it still wasn't showing. There is no such thing as propagating, there's a time to live (TTL), when that expires on a DNS, the server goes out looking for a more current record. I finally moved the domain hosting to google domains and amazingly it came alive immediately.
I should have just initiated the google domain change on my second domain. But after a couple of years I thought they would have gotten things worked out. Turns out I was wrong; they hadn't. I ran into the same issue as prior. But this time, I just initiated the change after 12 hours. Their tech support is really good about telling you records need to propagate and they are completely wrong. It's all based on time outs. I'm going to pay the money and have all my domains moved.
Have been with dotster for over 18 years. They found a malware PHP file that is part of a wordpress plug-in and completely suspended my account even URL forwarding stopped working for domains hosted on other sites. No warning, nothing. To fix the problem I would update the plugin but as they stopped everything that could not be done. Their action was completely disproportionate to the problem.
The email from dotster reads:
A recent review of your account xxx uncovered it has been compromised. We found malicious scripts running in the background that appear to be degrading the server performance which is impacting other customers. In order to prevent further abuse/spam, we have suspended your account. A malware report for your account can be found at /stats/websitescan.txt
I had a look at the log file and it reads:
Scan started at
/lasarcen/wp-content/plugins/wpformscontact/form-ajax.php: SiteLock-PHP-SHELL-abm.UNOFFICIAL FOUND
----------- SCAN SUMMARY -----------
Infected files: 1
Time: 5828.908 sec (97 m 8 s)
I have been using Dotster for over 7 years now. My husband recently started a business and used godaddy, it was a nightmare! It was difficult to use and more expensive. I find Dotsters website builder (weebly) easy and has many feature to make our website exactly how I want it. We pay about $10.50 for basic hosting and our domain per month. Godaddy is $13 and isn't nearly as good.
i have read the reviews on this site and the first thought that came to my mind is "what a bunch of frauds!" I have been with Dotster for 10 years now and have not had any problems, they have addressed my matters both online and on the phone with a 100% resolution at the end of every call. There was a time when they could not resolve it on the phone and escalated to their resolution department and they followed up; admitted it was a problem on their end and resolved it. Full communication and that is why i have not had the need to leave. This is a real review from a real consumer and there is no way that all of the reviews on this site are even close to accurate if real at all? The other think i notice about this site is that a pop up comes to you and asks you what kind of site are you looking to host etc. Then below you have to provide them with additional information so they can then blast you with marketing trying to get you to leave Dotster, what a fraud!
You must be a stock owner in the company to get actual customer service from them. Nobody else gets good customer service from them. I've quit Dotster as of today, and every review on here is accurate based on my non-stock-holder experience.
every corporation has stock..... publicly traded or not... just figured I'd add my two sense in.
and I've used Dotster only for my business emails for possibly 20 years or so. Can't say they are any worse or better than anyone else.
I have been with Dotster for 15 years. For most of that time I had no problems. But ever since I added The SSL to my site, I have had nothing but trouble. My web-site in down at least three (3) times a week that I am aware of.
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