LinuxFox Reviews by 5 Users & Expert Opinion

Plan Name	Space	CPU	RAM	OS	Price	Score
1 vCPU (Type A, 2667MHz, 1024MB)	20 GB	1 x 2.6GHz	1 GB		NZ$6.88	4.8	View Plan

Plan Name	Space	CPU	Price	Score
Premium Business Email Deal		-	NZ$2.73	5.0	View Plan
Hostinger Reach		-	NZ$3.42	5.0	View Plan
Premium	20 GB	-	NZ$4.11	4.7	View Plan

Plan Name	Space	CPU	RAM	Price	Score
Professional Email		-		NZ$2.87	4.5	View Plan
NVMe 2	50 GB	1 core	2 GB	NZ$3.59	4.5	View Plan
Professional Email Plus		-		NZ$4.30	4.5	View Plan

Plan Name	Space	CPU	RAM	OS	Price	Score
Grow		1 core	15.1 GB		NZ$1.72	4.7	View Plan
Mail Basic 1		-			NZ$1.89	4.7	View Plan

Plan Name	Space	CPU	Price	Score
BRONZE	30 GB	-	NZ$1.01	4.8	View Plan
BRONZE PACKAGE	30 GB	-	NZ$1.03	4.6	View Plan
SILVER PACKAGE	50 GB	-	NZ$1.70	5.0	View Plan

Rosa S.

from Portugal |

26 May, 2021 | 14:05

4.6

Excellent Service and Pricing

I have been with LinuxFox about 3 years with KVM Managed VPS Plan, so far so good, the support is great and the thickets is always fast.
They just need to improve the paypal system payments, but never having problems because of this, but they are doing something about this last month wen i reported this problem: "We are in the process of changing our system,".
I can recommend this to all ppl needs managed VPS ;)

Service used: VPS - MVPS-KSUS3

Reply Change review Helpful(0)

Official reply 27 May, 2021 | 15:05

Dear Rosa,

Thank you for your valuable feedback. We are glad to know that you are happy with our services.

LinuxFox

Albert Diaz

from Philippines |

25 Apr, 2020 | 00:04

4.8

GREAT SERVICE

These guys are by far the most responsive and the most accomodating service team I have experienced. Their turn around is sometimes just mere minutes even during the height of the pandemic.

Service used: VPS - MVPS-KSUS-ODOO1

Reply Change review Helpful(1)

Official reply 25 Apr, 2020 | 16:04

Dear Albert,

Thank you for your valuable feedback. We are glad to know that you are satisfied with our services. Reviews from great people like you motivate us even more.
We assure you to provide the same excellent service in the years to come.

Regards,
LinuxFox

Ok555

13 Apr, 2021 | 09:04

their supporting is very poor , they might solve your ticket issue after weeks or months .. every morning in your in box you will get the below autoreply email
Thank you for the update.
We will forward your query to the department concerned and get back to you with an update as soon as possible. kindly hold on.

Kind Regards,
Paulson
Support Analyst

Qtech

17 Apr, 2021 | 12:04

That is correct,
I have a problem with my domain, and still they didn't solve it (+45 days), and yes they apologize.

Official reply 27 May, 2021 | 15:05

Dear Valued Customer,

I am sorry to hear that you are not completely happy with our services. This is certainly not the experience we want our customers to have.

I would like to assure you that we are here to help you round the clock. We now offer 24/7 support with an average response time of 30 minutes, and live chat during business hours. US-based phone support is also available during our business hours.

Customer satisfaction is of high priority to us. If you feel you are not completely happy with absolutely anything, please request your ticket to be escalated.

Once again, we assure you to offer high-performance servers with 100% uptime and best-in-class customer service.

LinuxFox

Official reply 27 May, 2021 | 15:05

TL Cais

from Canada |

06 Mar, 2020 | 00:03

1.0

Stay away from this company!!!

This company is a sham, they are fraudulent in what they do. They lose your data when they transfer your sites, oh but they apologize.

They use PayPal subscriptions to take your money, then they send you late notices even though it's been paid. They later try and use those automated late notices against you. They take your money and mark your invoices as cancelled. I've seen it all.

They up their prices and don't tell you, yet still take your money, they give you a suspension warning, take your sites down 5 minutes after the warning, you pay them what they want, I still don't know what the money was for, all the invoices state there wasn't an issue. If they raised the prices, then why didn't they send another PayPal subscription link and ask you to cancel the other one? I guess that's too easy.

They don't acknowledge that you have paid, you have to open a ticket and say hey I paid, can I have my sites back now? Then tell you they terminated you instead of just a suspension like their email said and won't give your data back, so all of your hard work is down the drain, oh but they will give you two months free, $107USD value is what you are told. What about the thousands of hours of work that went into our 51 sites?

This company is a fraudulent company. They should be held accountable for the bad things they do to people and their websites! Stay away, it's not worth all that they put you through. They say one thing and in the next they say another. They are just trying to cover their A$$e$ by changing their wording all the time. Plus they are a bait and switch company.

Please, please don't go through what we have gone through with them. Had this been a year ago, I would have given them a glowing review even though they did lose some of my data in a transfer, that was my bad for not having it backed up. But now it takes them 2 days to answer a support ticket and they were just going to keep our money and never let us know they instead of the suspension letter we got, that we were actually terminated. As to what we owed them for, well I have all of the paid invoices in which it shows we didn't owe them anything else, but they asked for more money and it was paid so we could get unsuspended and get our websites back, but they swindled us, they have our content/data and won't restore it. So as I have told them, they have charged me for something I don't have and that I should charge them for my time spent on those websites. I will also be turning them into the BBB.

Also to hostadvice.com, I love your service and spoke to one of your reps and will be going with a web host your recommended. But I wish to give LinusFox them a score of 0, but your system is making me choose stars, which will give them a 2, "sigh".

Service used: VPS - MVPS-KSUS1

Reply Change review Helpful(1)

Official reply 08 Mar, 2020 | 16:03

Sorry for the inconvenience caused.

Please note that cPanel changed its licensing structure in 2019 applicable to all providers globally. We sent several emails since 2019 about the price change which can be verified by logging in to your account and checking the emails section.

Here is the link on cPanel's official website that describes the change in July 2019 - https://blog.cpanel.com/account-based-pricing-updates/

We sent 29 reminders about the overdue invoices you had over several months where had not been paid. Unfortunately, we do not keep servers active for long without the payment, still we did keep your server online for 2 months and sent 29 reminders.

After realizing that the server was offline when you made the payment, it was already too late. We want all customers to be happy, so in consideration with our intention to make every person happy we offered two months of free validity for something where we did not have any fault.

I am sorry that you lost your websites. Please feel free to send the backups from your local computer to us for free restoration.

TL Cais

09 Mar, 2020 | 15:03

So now it's 29 fictitious emails that you sent, I thought it was 28, I knew there was going to be another discrepancy. We never received them as you have been told, so please stop lying, you are only digging yourself into a bigger hole. You took January's Payment, you took February's Payment, then you suspended us, asked for more money at the end of February, we paid it to get our domains back. You never automatically put them back, so we had to keep asking, through a ticket which would take you 2 days to answer and 6 days to somewhat resolve. Now you say we were terminated and you didn't keep our data. If we were terminated and not suspended, then how come we could get into the account to open a ticket? You just make everything up as you go. You threw out our websites and content/data with the trash. You charge in advance, you've kept our money. Our we using your services? How many cPanel accounts are we using? NONE, that's how many, so how can you actually charge us for them. I would like February's payment of $36USD and that extra charge of $48.75USD to get our websites back, of which our websites were destroyed, returned to us. I can send you a bill for all of the man hours put into our websites if you like or you can just humbly return our money. We don't want your 2 extra months. People please stay away from this company they cost us thousands of hours of work.

Official reply 09 Mar, 2020 | 17:03

I understand that you are frustrated about having lost your websites, but I would request you to be truthful in what you write.

We sent more than 28 remainders (it can be 29 or 30) since 2019. The count does not change the case. The entire list of emails can be seen from your account at - https://www.linuxfox.com/account/clientarea.php?action=emails
You can login and count the exact number of emails if you prefer.

cPanel increased their prices in mid-2019 and hence we adjusted the cPanel license that you use last year. We sent numerous emails and notifications about the price change. We also sent a "suspension email" without actually suspending your server to make you understand the urgency of the situation.

Please check the number of reminders we emailed. I hope you will agree that we have been fair.

27/02/2020 09:00 Third Invoice Overdue Notice Resend Email Delete
26/02/2020 09:00 Second Invoice Overdue Notice Resend Email Delete
25/02/2020 09:00 First Invoice Overdue Notice Resend Email Delete
20/02/2020 22:12 cPanel Alternative, Zero Extra Cost - Special Offer (Limited Slots) Resend Email Delete
19/02/2020 09:00 Invoice Payment Reminder Resend Email Delete
17/02/2020 09:00 Customer Invoice Resend Email Delete
16/02/2020 10:54 Invoice Payment Reminder Resend Email Delete
16/02/2020 10:54 Invoice Payment Reminder Resend Email Delete
15/02/2020 09:18 VPS Offer - First Month Free - Last 4 Days Resend Email Delete
15/02/2020 09:00 Invoice #2410 Updated Resend Email Delete
15/02/2020 00:04 Service Suspension Notification Resend Email Delete
15/02/2020 00:04 Invoice Payment Reminder Resend Email Delete
15/02/2020 00:03 Invoice Payment Reminder Resend Email Delete
14/02/2020 00:03 Invoice Payment Reminder Resend Email Delete
07/02/2020 11:31 Invoice Payment Reminder Resend Email Delete
01/02/2020 11:44 Invoice Payment Reminder Resend Email Delete
31/01/2020 11:17 Invoice Payment Reminder Resend Email Delete
28/01/2020 11:33 Invoice Payment Reminder Resend Email Delete
26/01/2020 09:00 Second Invoice Overdue Notice Resend Email Delete
25/01/2020 09:00 First Invoice Overdue Notice Resend Email Delete
22/01/2020 01:23 Invoice Payment Reminder Resend Email Delete
20/01/2020 00:03 Invoice Payment Reminder Resend Email Delete
19/01/2020 09:00 Invoice Payment Reminder Resend Email Delete
17/01/2020 09:00 Customer Invoice Resend Email Delete
17/01/2020 00:23 Invoice Payment Reminder Resend Email Delete
14/01/2020 22:36 Invoice Payment Reminder Resend Email Delete
13/01/2020 01:31 VPS Offer for Old Customers Resend Email Delete
12/01/2020 11:22 Invoice Payment Reminder Resend Email Delete
11/01/2020 09:00 Third Invoice Overdue Notice Resend Email Delete
10/01/2020 16:26 Invoice Payment Reminder Resend Email Delete
10/01/2020 09:00 Second Invoice Overdue Notice Resend Email Delete
09/01/2020 11:16 Invoice Payment Reminder Resend Email Delete
09/01/2020 09:00 First Invoice Overdue Notice

We have documents and proof to backup every statement of ours but we do not post a client's data publicly because we respect the privacy of all customers.

We added 2 months for free only as a courtesy for no fault of ours just because we believe in excellent customer service and satisfaction. You did not pay the full invoice amount since 2019 and your account was past due.

We clearly wrote in the ticket too "We can also refund the last payment if you feel happy that way.".

Even if there are zero accounts, cPanel needs an active license on a server. There is nothing fake and we did not lie about anything. Your license is active and can be verified at verify.cpanel.com. If you feel that cPanel should not charge for a license if there are no accounts then you can contact cPanel directly and ask them for a special license.

Please understand that this website is not our support desk and requests mentioned here will not affect the ticket or your account. If you want real help from us, we are always available to help on our website. Any requests made on a third party website will have zero effect on your LinuxFox account for security reasons.

Since we have explained everything in details, there will be no further reply from us on this website. If you need help, you can contact us 24/7 from your account.

Qtech

02 Jul, 2021 | 13:07

Yes, that is correct. It is the worst company ever.

Allied Pharmacies

from United Kingdom |

15 Jun, 2019 | 22:06

1.0

Disaster Avoid at all cost

WARNING DO NOT USE THEIR SERVICE

LinuxFox should compensate because of the trouble I’ve been put on. The Director knew Odoo hosting provided has stability issues with CentOS, why did they set it up in the first place? Odoo is best run on Ubuntu OS. Cent OS and Ubuntu OS are two different kind of Linux system; my Google Cloud server I set up is also an Ubuntu one and its much faster and stable.

Second, it's rude of LinuxFox to simply cut me off from accessing our domains because of papal papal dispute for the VPN and not the domain which different payment was made for it . I am at least still paying for the domain and I have all the right to manage the domain. They must not deactivate because I will lose access to my portal where the DNS management is in.

We are happy to let PayPal decide between us. You told us in no uncertain terms that we are entitled to 30 day money back guarantee for VPS and they swithced to service to VPS from dedicated because they could not install multiple instant of odoo on the system.

The hostile reaction we are getting is only going to ensure we never use your services again especially in the way you have changed A Record from our domain and not willing to give us access to manage our domains.

DO NOT USE THEIR SERVICE YOU'LL REGRET IT

Service used: VPS - MVPS-KSUS-ODOO1

Reply Change review Helpful(2)

LINUXFOX

20 Jun, 2019 | 04:06

Sorry for the inconvenience caused.

Please note that CentOS is an Operating System used by millions of people. Unfortunately, we are not Odoo developers, hence if Odoo 12 has bugs on CentOS it is beyond the scope of our control. We agreed to reinstall your server with Ubuntu though for better compatibility with Odoo 12.

As you agreed to our terms of service during signing up, all dedicated server orders are non-refundable. Still, when we pointed you to the terms of conditions written on our website that you agreed to, you opened a PayPal dispute. Still, we did not deactivate any of your domains or services.

We wish you good luck with your new provider. Thank you.

Allied Pharmacies

20 Jun, 2019 | 08:06

Manged to get full refund from PayPal, My Domain name account is still frozen see the comment below.

Hi,
We did not seize your domains.

However your LinuxFox account will remain frozen till the time we receive payment for the dedicated server service that was rendered. Please note that we had to order the hardware only for your order.

If the dispute and court case last for months, then the LinuxFox account will remain frozen till then. Your dedicated server is online all of the time though and you can use it. Let us know if you need any help with your dedicated server.

We are also eager to resolve the confusion mutually to save time. For that reason, we are glad to offer one month for free and reinstall everything on Ubuntu. Please let us know if it sounds good for you.

Kind Regards,
Pavel
Senior Systems Engineer
----------------------------------------------
Ticket ID: #LF-2019-394200
Subject: Unable to login
Status: Answered
Ticket URL: https://www.linuxfox.com/account/viewticket.php?tid=LF-2019-394200&c=u1yTDN9O
----------------------------------------------

visit our website | log in to your account | get support
Copyright © LinuxFox Private Limited, All rights reserved.

LINUXFOX

20 Jun, 2019 | 10:06

All of your domains are still active and owned by you even though you opened PayPal disputes for all domain registration payments which are non-refundable as agreed by you during sign-up. We also moved the domains to a new LinuxFox account as requested by you.

Please note that this is not our helpdesk, hence you are requested to contact us through our website for any help.

Andrei C

from United States |

28 Nov, 2018 | 18:11

5.0

Very happy with the speed and tech support

I had a VPS with a different company for about 5 years. Lately, even though I was paying a fortune for it, my clients were constantly complaining about the way their websites were performing. Sometime the waiting period until the website start connecting was up to 5 seconds. That was horrible. Then I found out about LinuxFox. I was amassed ! The speed was great (only few milliseconds to connect) and the tech support even more impressive. They offer high-quality KVM virtual servers at very good prices. I don't have any complains so far! I can't be happier with my decision.

Service used: VPS - MVPS-KSUS3

Reply Change review Helpful(1)

LINUXFOX

20 Jun, 2019 | 04:06

Thank you for your valuable feedback. I am glad to know that you are happy with our services.

Plan Name	Space	Bandwidth	OS	Panel	Number of Sites	Price
S1	40 GB	Unlimited		cPanel	1	NZ$10.32
S2	80 GB	Unlimited		cPanel	Unlimited	NZ$13.76

Plan Name	Space	CPU	RAM	Price
MVPS-KSUS-ODOO1	80 GB	2 x 2.4GHz	6 GB	NZ$42.99
MVPS-KSUS-ODOO2	120 GB	2 x 2.4GHz	8 GB	NZ$60.18
MVPS-KSUS1	80 GB	2 x 2.4GHz	6 GB	NZ$68.78
MVPS-KSUS2	120 GB	2 x 2.4GHz	8 GB	NZ$85.98
MVPS-KSUS-ODOO3	200 GB	4 x 2.4GHz	12 GB	NZ$94.58
MVPS-KSUS3	200 GB	4 x 2.4GHz	12 GB	NZ$120.37
MVPS-KSUS-ODOO4	320 GB	6 x 2.4GHz	16 GB	NZ$137.56
MVPS-KSUS4	320 GB	6 x 2.4GHz	16 GB	NZ$171.96

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