Masterweb Reviews and Expert Opinion

Based on 24 user reviews in 2 languages

Customer score for Masterweb

  • Reliability
    7.0 / 10
  • Pricing
    8.4 / 10
  • User Friendly
    8.2 / 10
  • Support
    6.8 / 10
  • Features
    7.8 / 10

Detailed Scores / Summary

Reply to {{name}}

This is just for security measures, your email will not be used or published.

Share this review

Write a Review on Masterweb

Click here to upload a file
Remove screenshot
+ Add a screenshot
Submit Review Every review is being checked by our team.
If found proper & real it will be posted in up to 48 hours.
Our user’s trust is our #1 priority! So Hosting Companies can't pay to change or delete reviews.
Salsa Maharani
  • Reliability10
  • Pricing8
  • User Friendly8
  • Support10
  • Features10

Fast Response for Customer Service

Service used: VPS
Masterweb one of the recommended Web Hosting in Indonesia. Fast respond with a ticket support. If you have any issue related your hosting just create your ticket and they will fixed the issue within 24hours. Live chat is useful to get more information about their products. Good Job!
Dimas Andrianto
  • Reliability8
  • Pricing8
  • User Friendly8
  • Support8
  • Features10

helpful until the case is over

Service used: VPS
The customer service is helpful and really helpful until the case is over, thank you, Ryan, for helping with the problem solving of the website :-)
Ridho Nastainullah
  • Reliability10
  • Pricing8
  • User Friendly10
  • Support8
  • Features8

Masterweb give the excellent service

My first ever time in website hosting company, and I don't think I could choose a better option. Masterweb has successfully provided a very good customer service that has been really helpful in taking care of problems, 24/7. Never...Read More
Sukamto Sukamto
  • Reliability2
  • Pricing2
  • User Friendly4
  • Support2
  • Features4

the worst web hosting provider i ever use

Service used: Dedicated Server
waiting too long for live chat feature, also need 3 or 4 hours to replied my email and the replied email did not answer my questions. very bad service. i did a hostname server migration to a new server as they mention. but after a...Read More
Ardi Ansyah
  • Reliability4
  • Pricing10
  • User Friendly8
  • Support6
  • Features6

still recomended hosting

Service used: VPS
to many trouble at server but overall its very cheap webhost.

Masterweb Expert Review 2020

Written by: Michael Lavnduski

Masterweb Rating

  • Reliability
    7.5 / 10
  • Pricing
    9 / 10
  • User Friendly
    7 / 10
  • Support
    8 / 10
  • Features
    8 / 10
Rated by Michael Lavnduski

Expert Overview

Largest Hosting Company in Indonesia

Masterweb has been in business since 2004 providing reliable hosting to customers in and around Indonesia.  They offer shared hosting, VPS solutions, dedicated servers and colocation services to their customers.  In addition to the hosting, they also offer online marketing services, website builders, domain name registration and more.  The site is written in Indonesian and while it is possible to translate it, the result is not that great.  Things are still difficult to read, which makes it so those not from Indonesia may want to look else ware for hosting.

Uptime & Reliability

Limited Information on Stability

When looking through their site I couldn’t find much information about the stability of their services.  They don’t have an uptime guarantee that I could find, and most of the package details didn’t include hardware names or other details.  I didn’t find anyone complaining about the hosting being unstable, but this could be due to the language barrier since most users who write reviews for Masterweb would do it in Indonesian.


Simple Hosting Options

You’ll find that this company likes to keep things simple.  When looking at their shared hosting options, for example, there are three total choices and they only list a few features for each one.  Things like unlimited bandwidth and email accounts, limited options for disk space and free setup.  If you want more information, you will need to scroll down for a more detailed guide of what they have to offer.

When you move up to their VPS solutions you will have even less information in their main section, but it is available closer to the bottom so you can get it if needed.  The VPS solutions can have 10-30 gigs of disk space and 128meg to 1 gig of RAM.

Their dedicated servers are more powerful than the VPS, though not really by too much.  Oddly, they provide less information about their dedicated servers than they do their shared or VPS options.  Each server really just states that it includes unlimited bandwidth and the network connection speeds.  To get more details you have to go through the ordering process, which is somewhat inconvenient.


Easy to Reach Tech Support

From what I have been able to gather, this company offers easy to reach tech support that is there for you 24/7.  They really seem to care about their customers and getting them the help that they need.  Whether you’re just starting a personal blog or you need to run a site for your small business, this company can certainly help you along the way.


Prices in Native Currency

All the prices are listed in the native currency of Indonesia.  When putting them through a currency converter you will find that the prices are quite competitive.  Many packages are actually very low cost and the entry level hosting option is actually free (though you only get 1 meg of disk space).  No matter which type of hosting you need, you’ll find that it is very affordable.

User Friendly

User Friendly Hosting

The hosting with this company is going to be easy to understand.  Most of what they offer is shared hosting that can be set up and running in just minutes.  The higher end hosting options are also easy to understand, even if they don’t always provide you with all the information you would like.  Most people don’t necessarily want to know the technical details of their hosting so that may not be a bad thing.


Good Indonesian Hosting

The hosting with this company is pretty good overall with some minor concerns.  They have become the number one hosting company in Indonesia, which is a good indication of the quality of their hosting services.  If you’re looking for hosting in Indonesia, this is a good option to consider.


  • All Types of Hosting Available
  • Nice Extra Services
  • Free Hosting Option


  • Limited Information on Packages
  • No Very High End Hosting
Read the full expert review Visit Masterweb See plans & pricing

Masterweb doesn't suit your needs?

Check Similar Hosting Companies:
1200 reviews
From NZ$6.64 / month
155 reviews
From NZ$33.87 / month
148 reviews
From NZ$8.47 / month

Need help with finding the right host for your needs?

Answer a few very simple questions and you'll know Start Now