PrestaShop is for businesses that want to run an online store without starting from scratch. You get the tools to manage products, customise your storefront, and handle e-commerce tasks in one place.
When something goes wrong or you need help, having good support is very important. With PrestaShop, that means using the help centre, contact form, knowledge base, and community spaces.
This guide walks through the main ways to reach PrestaShop support, where to find self-help resources, and which channels you should use for the kind of help you need.
PrestaShop Customer Support Contacts
Here you can find a complete overview of PrestaShop’s support channels and learning resources.
 | Email support | N/A |
 | Contact form | https://help-center.prestashop.com/en/contact |
 | Live chat support | N/A |
 | Call centre support (Phone) | N/A |
 | Community Forum | https://content.prestashop.com/en/million-club |
 | Forum | https://www.prestashop.com/forums/ |
 | Knowledge base | https://prestashop.com/prestashop-academy/ |
 | Blog | https://prestashop.com/blog/ |
PrestaShop Social Media Support Contacts
For official updates or to stay connected with PrestaShop, follow these key social channels.
 | PrestaShop Instagram | https://www.instagram.com/prestashop/ |
 | PrestaShop Facebook | https://web.facebook.com/prestashop?_rdc=1&_rdr |
 | PrestaShop LinkedIn | https://www.linkedin.com/company/prestashop |
 | PrestaShop Twitter | https://twitter.com/prestashop |
 | PrestaShop YouTube | https://www.youtube.com/prestashop |
PrestaShop SLAs & Agreements
There are no separate public SLAs available for these channels.
 | Email SLA | N/A |
 | Live Chat SLA | N/A |
 | Call Centre SLA | N/A |
 | Forum SLA | N/A |
PrestaShop Legal Contacts
Check these links for policy details, privacy information, or general legal terms.
 | Terms and Conditions | https://prestashop.com/terms-of-use/ |
 | Privacy Policy | https://prestashop.com/privacy-policy/ |
 | Email Purge Policy | N/A |
 | GDPR Policy | N/A |
Other Links
You can visit these additional pages if you need more background on the platform or its partner programme.
 | Wikipedia Page | https://en.wikipedia.org/wiki/PrestaShop |
 | Affiliate Programme | https://prestashop.com/become-affiliate/ |
PrestaShop Alternatives
At HostAdvice, we understand how important quality support is. PrestaShop can be a good choice for online stores, but it’s not the only option if support is your priority.
These alternatives are chosen based on genuine reviews and experiences shared by HostAdvice users.
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| Support rating based on HostAdvice users: | Support rating based on HostAdvice users: | Support rating based on HostAdvice users: |
How to Contact PrestaShop
To contact PrestaShop customer service, visit the official website and use the contact form. You can also get support via community forums or social media channels.
PrestaShop Knowledge Base
When you need tutorials, guides, and platform walkthroughs, start with the Academy.
PrestaShop offers a large library of learning content covering features, store setup, and common platform tasks. It’s very useful when you want to resolve an issue yourself.
Here are the steps to access the PrestaShop knowledge base:
1. Open PrestaShop website.
2. Hover over the menu bar and click “Resources”.
3. Click on “Resources.”
4. On the dropdown, click “PrestaShop Academy”
5. Now you can browse the available resources to find answers to your questions.
PrestaShop Blog
The blog is great for tips, updates, and broader e-commerce advice.
You’ll find articles on PrestaShop, online selling, store management, and general business growth. It’s a great supplementary resource if you want more context about the platform.
To access PrestaShop’s blog support:
1. Visit the official PrestaShop website.
2. Click the “Resources” menu.
3. In the pop-up options, click “Blog.”
4. From there, you can explore the valuable content available.
PrestaShop Contact Form
If you need direct help from the team, the contact form is the way to go.
This is the best option when your issue is specific, account-related, or not properly covered in the self-help resources.
To access PrestaShop support via the contact form, follow these steps:
1. Open the PrestaShop website.
2. Scroll downward and look for the “Resources” option.
3. Click on “Resources” to access the help center.
4. After clicking “Help Center”, you’ll be redirected to another page.
5. Then, scroll down the page and click “Contact us.”
6. Clicking “Contact Us” will take you to a new page where you can sign in and complete the PrestaShop contact form.
Alternatively, you can always click HERE.
PrestaShop Community
PrestaShop offers support through its community forums, where you can engage with other PrestaShop users.
Access PrestaShop support via the community by following the steps below:
1. Log in to your PrestaShop account.
2. On the menu bar, click “Community.”
3. From the dropdown menu, you’ll find options such as forums, events, or joining the PrestaShop Million Club.
4. Choose your desired option.
PrestaShop Customer Support via Knowledge Base
This is one of PrestaShop’s strongest support areas if you prefer figuring things out yourself.
The Academy gives you a lot to work with, especially for setup steps, feature guidance, and store management basics. It’s a practical first stop before submitting a support request.
PrestaShop Customer Support via Blog
The blog is useful when you want more context, ideas, and practical e-commerce reading.
It is not built for urgent troubleshooting, but it can still help you understand the platform better and pick up useful tips along the way.
PrestaShop Customer Support via Contact Form
The contact form is the closest thing here to direct one-on-one support.
Since there is no standard phone or live chat channel listed, this becomes the main option when you need a reply from the team rather than a guide or community thread.
PrestaShop Customer Support via Community
The community is a solid backup when you want advice from other users who already know the platform well.
It can be especially helpful for merchants, store owners, and developers looking for shared solutions, practical tips, or workarounds that may not appear in the official docs right away.
More about PrestaShop
If you’re still weighing your options, take a look at other aspects of PrestaShop, not just the support channels.
PrestaShop is an open-source e-commerce platform designed for businesses seeking flexibility, customization, and a comprehensive set of store management tools.
It is a strong option for users who want more control over how their store looks and works.
In our detailed brand review, you can read more about PrestaShop hosting and decide if it fits your needs.
PrestaShop Alternatives
Even if PrestaShop seems promising, make sure you have checked a few other providers before settling on one.
Here are some well-rated alternatives based on genuine reviews left by our users.
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| Support rating based on HostAdvice users: | Support rating based on HostAdvice users: | Support rating based on HostAdvice users: |
