RackNerd Reviews by 37 Users & Expert Opinion

Plan Name	Space	CPU	RAM	OS	Price	Score
1 vCPU (Type A, 2667MHz, 1024MB)	20 GB	-	1 MB		NZ$7.04	4.8	View Plan

Plan Name	Space	CPU	Price	Score
Hostinger Reach		-	NZ$2.62	5.0	View Plan
Premium Business Email Deal		-	NZ$3.50	5.0	View Plan
Premium	20 GB	-	NZ$3.73	4.7	View Plan

Plan Name	Space	CPU	Price	Score
Professional Email		-	NZ$2.94	4.5	View Plan
.site	Unlimited	-	NZ$3.50	4.5	View Plan
Professional Email Plus		-	NZ$4.40	4.5	View Plan

Plan Name	Space	CPU	RAM	OS	Price	Score
Grow	50 GB	1 core	15 GB		NZ$1.76	4.7	View Plan
Mail Basic 1		-			NZ$1.93	4.7	View Plan

Plan Name	Space	CPU	RAM	Price	Score
Basic		1 core	1 GB	NZ$1.06	4.8	View Plan
SILVER PACKAGE	50 GB	-		NZ$1.76	5.0	View Plan
SMALL		-		NZ$2.20	4.8	View Plan

Vasilii Aleksandrov

from Serbia |

19 Mar, 2026 | 22:03

2.2

Very Slow Support and Poor Handling of a Simple Bandwidth Issue

The support service is simply terrible. I have been using this hosting provider for more than two years, and from time to time I exceed the allowed bandwidth limit. This used to be fixed in about 5 minutes by purchasing an additional bandwidth package. For some reason, I still cannot buy this upgrade myself from the control panel, so I have to contact support every time.

This time, the issue took 3 hours to resolve. It took 2 hours before I was even able to pay the invoice, and then I had to wait another full hour for the service to be added. This was very disappointing.

Support replies only about once every 30 minutes.

This kind of service may be acceptable for some people, but I am now seriously considering moving to another provider.

Service used: VPS

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William M Fawthrop

from United States |

16 Mar, 2024 | 18:03

1.0

This company is absolute trash

This company is absolute trash! They literally took my servers offline and distributed my business because of false claims of a competitor! I have no way to get my data or backups off my servers. If you care about your business at all avoid this company like the plague! They can disrupt your service whenever they feel like, if your a startup like I am this can kill your company and business

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Christian Stone

from United States |

16 Jun, 2023 | 04:06

5.0

Flawless service

Flawless experience with this VPS provider. I moved over my instances from DigitalOcean (which was incredibly slow) and I’m getting BETTER performance here for a much lower cost. I would seriously recommend considering RackNerd for your VPS deployments.

Service used: VPS

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Jerry Kirkland

from United States |

03 Jun, 2023 | 23:06

5.0

Running 36 nodes here!

Alright, so I've been using Racknerd to run my 35 (well 36 to be exact) nodes for coming up on 15 months now and honestly, I‘ve got to give credit where it’s due. I've had my fair share of experiences with other providers (cough contabo… cough), and they always left a little something to be desired.. or rather a lot more to be desired. With these guys, though, it feels like they've really managed to figure out how to deliver a service that actually performs well and stays online.

Now what really grabbed me about these guys is their customer service. Pretty top-notch stuff for what I pay. There's always someone available to help you out, and they actually know what they're talking about. None of that generic 'have you tried turning it off and on again' nonsense. It's more like you've got a personal friend at your disposal. They’ve been super friendly to talk with and even helped me with the deployment of my 35 nodes. I contacted them a few times at night and a couple times in the day and each time I’ve managed to get a response back

But I guess if I have to pick nits, their user interface could be a bit more intuitive. It's not horrible by any means, but I did have a slight learning curve in the beginning. That being said, once you get the hang of it, it's smooth sailing. You gotta log into two portals one for the billing and support portal and one for the VPS controls which they call “nerdvm”. Just a small bump to get a bit used to, otherwise seamless experience.

When it comes to pricing, they’re pretty reasonable - you're definitely getting your money's worth. Plus, they often run some great deals and discounts, so keep an eye out for those.

So yeah, if you're in the market for a solid and reliable hosting node provider, I'd definitely recommend giving Racknerd a fair shot. You can do what I did and try them out for one node then add more when you are happy with how things turn out. In my case I started out with one then turned up 35 more a week later once I was satisfied with the flow of things. They've got a good thing going on over there for sure.

Service used: VPS - 1 GB RAM

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Eye Kaiser

from Canada |

14 Apr, 2023 | 17:04

2.2

Racknerd shared hosting could not go the distance and staff could not help.

Initially, this was a good company to deal with, but could not (or would not) help when it mattered. I had hosting with a prior provider who used CPANEL and when I migrated there were buggy issues. Maybe there was a conflict with CPANEL versions or software versions of PHP, or whatever. I have several domains and many of the site content folders could not align with the correct domain name. That means that domains were pointing to the wrong content. I opened a ticket with Racknerd and explained the situation and what I wanted. Domain A pointed to content A, Domain B pointed to content B and so on. What I got was domain E, F, and G pointed to domain A. I have used CPANEL for years and this should be a non-issue but it was. I opened more than one ticket and the tech support response said was 'everything is fine and as it should be'. Well, it is not fine. This is not what I want. You can clearly see the wrong content pointed to the wrong domain name and they do not match. Yet, there was nothing they could do. I said I would leave and RackNerd support said they were fine with that. I tried to escalate the issue, but guess what? If you look at RackNerd's site, I mean *really* look, you will notice there is no additional contact. The RackNerd site has pictures of the executive offices, but no executives. No name or person accountable for the company. (Really?!? The place is run by ghosts?!?) No one you can voice your grievance to and say 'hey, I have a problem that your company should be able to fix, but cannot or will not. ' I used the chat interface and asked if I could escalate my ticket and the chat said my only option was just to open a ticket. I tried that route but that did not work out. All I see on the RackNerd site is a mailing address. So potentially, on a problem where I need a relatively quick response, I have to wait at least a week for a letter to *maybe* get to an executive, if I knew who to address the letter to. I transferred to another hosting providers and they had zero issues with helping point the correct domain to the correct content. In fact, it was the first thing sorted during migration. RackNerd gave no refund for my grievances. Money lost over what should have been an easy issue to resolve and no one accountable with the company to turn to. When it really matters, don't use RackNerd. Their service only goes so far.

Service used: VPS - 1 GB RAM

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RackNerd LLC

03 Jun, 2023 | 09:06

Hello "Eye Kaiser",

We have made an effort to locate your account in our customer database based on the specifics provided in your review, however, we weren't able to find any entries. The experience you described seems out of the ordinary for us. We work hard each and every day to uphold the trust of our customers and are recognized for our stellar customer service. Furthermore, our systems administrators are certified by cPanel University, and RackNerd as a company is a cPanel Certified Partner.

To verify the authenticity of your review and understand what transpired, we request you to contact us (details below) with any identifiable information such as a past ticket number, invoice number, or your email address. This would assist us in locating your account and ensure we have the accurate information related to your feedback.

Regarding your wish to reach our management, we encourage you to email us directly at bizdev[at]racknerd.com. Additionally, you can request for any ticket to be escalated to upper management at any given time. We look forward to hearing from you and addressing any concerns you might have.

Eye Kaiser

06 Apr, 2024 | 22:04

Oh, the denial. I have tried to contact management, that's why I wrote this review. No accountability. There is no option to escalate. On the 'About Me', it is still your office furniture running things. No people. No wonder the service is dysfunctional.

Jill

11 Jun, 2023 | 18:06

Yes, RackNerd is not as knowledgeable as they like to believe but worse is that they are not accountable. They provide information that is untrue and do not provide solutions. It has been an extremely frustrating relationship. I have lost so much data and wish I left sooner. I am sorry you have issues too. However, I am glad to read that I am not the only one.

Andy Milne

from New Zealand |

09 Jan, 2023 | 03:01

5.0

Probably the best provider...period

After some pretty poor previous experiences with VPS providers, I discovered Racknerd a few years back. I purchased a couple of KVM's from them and was pleasantly surprised by the quality (the Ryzen servers are blindingly fast). There was no signs of overselling the resources or any impact from other node users. From there I expanded to the present 5 services and have never been happier. The VPS's are production reliable for my customers, tech support, when needed, is quick, helpful, friendly and, most import, efective, not that there have been any of importance.

The guys at Racknerd have proved time and again to go above and beyond in the sales and service they offer and a genuine desire to look after the customers and offer them custom solutions where required. They seem to genuinly want to be provide the best service available.

I don't have any affiliation with Racknerd or anyone who works there but I can genuinely recommend them to anyone looking for a great value, reliable and fast VPS service. Thanks to all the team at Racknerd for a genuinely great experience. You make my life easier by have a service I can rely on. Your efforts are sincerely appreciated.

Service used: VPS - 4 GB RAM

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Sharon Wu

from United States |

14 Dec, 2022 | 04:12

5.0

Hands-down the best web hosting service!

I host several business websites with RackNerd and so glad I found them. They're highly responsive and always helpful when I run into any issues—big or small. Absolutely worth every penny. I recommend RackNerd to anyone looking for reliable hosting!

Service used: VPS

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Dimas Dimas

from Spain |

04 Nov, 2022 | 00:11

2.0

Bad experience. They block the account.

I have content websites in racknerd shared hosting account.
One day thay blocked all account. And after this they asked me what type of websites I'm host on their hosting :)
And they consider the traffic suspicious. Although these are typical websites with traffic mainly from search engines.

Second. Hosting is often working slow.
IP addresses are often blocked, even my IP addresses!

P.S. After chatting with them they suggested a solution to the problem - transferring the account to another server.

Service used: VPS - 2 GB RAM

Reply Helpful(2)

Official reply 12 Dec, 2022 | 08:12

Hello “Dimas Dimas” — we searched our client database to attempt to look up your account, but was unable to yield any results based on the info we are able to see on this platform. The experience you described does not sound typical — our reputation as a company overall reflects excellent uptime, reliability, and fast customer support. We work very hard each and every day to take care of our customers, and to earn their trust. We are wondering if you perhaps worked with one of our resellers? Assuming you are a direct customer of ours, please feel free to reach out to us via e-mail at bizdev@racknerd.com so that we can further review and discuss. We look forward to hearing from you.

Plan Name	Space	CPU	RAM	Price
LEB NEW YEAR – 2GB KVM Flash Sale	25 GB	3 x 2.4GHz	2 GB	NZ$3.20	Details
1 GB RAM	50 GB	2 x 2.4GHz	1 GB	NZ$15.11	Details
2 GB RAM	75 GB	3 x 2.4GHz	2 GB	NZ$22.14	Details
4 GB RAM	130 GB	4 x 2.4GHz	4 GB	NZ$32.70	Details
6 GB RAM	170 GB	5 x 2.4GHz	6 GB	NZ$48.53	Details
8 GB RAM	220 GB	6 x 2.4GHz	8 GB	NZ$64.36	Details

Plan Name	Space	CPU	RAM	Price
Intel Xeon E3-1230 v2 8x 3.30 GHz	480 GB	4 x 3.3GHz	16 GB	NZ$138.95	Details
Intel Xeon E3-1240 v3 258 IPv4 SPECIAL	1 TB	4 x 3.4GHz	16 GB	NZ$316.59	Details
Dual Intel Xeon E5-2660 v2 40x 2.20 GHz	4 TB	20 x 2.2GHz	128 GB	NZ$402.78	Details

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