Squarespace is a web hosting provider geared toward entrepreneurs and e-commerce brands.
To ensure you get the best service, it offers 24/7 email support, reliable live support, and several self-serve resources through Squarespace online support.
Read on to learn how you can contact Squarespace support to easily resolve any potential issues you may encounter.
Squarespace Customer Support Contacts
Use this chart to find the right Squarespace support channel and link.
 | Email Support | Accessible via support page (https://support.squarespace.com/hc/en-us/requests/new#choose-topic) |
 | Live Chat Support | Accessible via support page (https://support.squarespace.com/hc/en-us/requests/new#choose-topic) |
 | Call Centre Support (Phone) | N/A |
 | Web Forms | Security Escalation: https://www.squarespace.com/vulnerability-reporting-form HR Enquiries: https://www.squarespace.com/hr-inquiries Press Contact: https://www.squarespace.com/press-contact/ Vulnerability Reporting Form: https://www.squarespace.com/vulnerability-reporting-form |
 | Knowledge Base Support | https://support.squarespace.com/hc/en-us |
 | Tutorials (videos) | https://support.squarespace.com/hc/en-us/p/videos |
 | Webinars | https://learning.squarespace.com/ |
 | Blog | https://blog.squarespace.com/ |
 | Community Forum | https://forum.squarespace.com |
 | API Documentation/Developer Support | https://developers.squarespace.com/commerce-apis/overview |
 | Squarespace Circle (for Creative Professionals) | https://www.squarespace.com/circle |
Squarespace Social Media Support Contacts
If you want Squarespace support updates or announcements on social channels, use the official accounts below.
 | Squarespace Instagram | https://instagram.com/squarespace |
 | Squarespace Facebook | https://facebook.com/squarespace |
 | Squarespace Twitter | https://twitter.com/squarespace |
 | Squarespace LinkedIn | https://www.linkedin.com/company/squarespace |
 | Squarespace YouTube | https://www.youtube.com/squarespace |
Squarespace Legal Contacts
If you need policy details, use these official pages.
 | Terms & Conditions | https://www.squarespace.com/terms-of-service |
 | Privacy Policy | https://www.squarespace.com/privacy |
 | Security Policy | https://www.squarespace.com/security |
 | GDPR | N/A |
Other Links
If you want background info or partner details, these links help.
 | Wikipedia Page | https://en.wikipedia.org/wiki/Squarespace |
 | Affiliate Program | https://www.squarespace.com/affiliates |
Squarespace Alternatives
Did you know? At HostAdvice, we understand the importance of reliable customer support in your hosting experience.
Leveraging the wealth of reviews left by our users, we’ve compiled a comprehensive table that showcases top-rated hosting alternatives based on real user experiences.
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| Support rating based on HostAdvice users: | Support rating based on HostAdvice users: | Support rating based on HostAdvice users: |
Squarespace Support User Reviews on HostAdvice
Here are some Squarespace user reviews from HostAdvice readers.
How to Contact Squarespace
Squarespace’s primary support channel is via its community forum and help centre.
If you don’t get a helpful answer there, you can use Squarespace live help through chat or email, which you access from the same request flow.
Squarespace Live Chat and Email Support
If you want to chat with Squarespace, you must first go through the help centre flow.
Squarespace confirms that you can’t open Squarespace live chat until you describe your issue and follow the prompted steps.
Here is the process:
- Go to the Squarespace website
- Click on the RESOURCES drop down menu at the top of the page and click on help centre
- Alternately, you can scroll to the bottom of the page and click on help centre
- Click on CONTACT US at the top right corner of the page
- From this page, you will be prompted to describe what category your enquiry falls under. Once you have done this, you will see the option to START LIVE CHAT or SEND AN EMAIL
- The START LIVE CHAT will open a chat box, while the SEND AN EMAIL option will open a web form
Community Support
If you want peer input and staff guidance, the Squarespace Community Forum is open to the general public.
Squarespace also offers a Circle Forum, which is reserved for professionals who meet the eligibility criteria.
Tutorials & Knowledge Base
Squarespace offers an extensive help centre that features helpful articles, guides, and video tutorials.
- Knowledge base: Squarespace help centre contains a wide collection of learning resources.
- Blogs: Squarespace offers a general blog that covers general issues and specialty blogs for Circle members, engineers, and enterprises.
- Videos: Squarespace video tutorials offer a solid introduction to setting up and monetising one’s online presence.
- Webinars: Squarespace webinars are online sessions that answer customer questions and also provide tips to help users leverage Squarespace tools.
Accessing Squarespace’s Live Chat, Knowledge Base & Other Resources
- Go to the Squarespace website and scroll down to locate the HELP CENTRE link under the COMMUNITY CATEGORY
- Click on the link
- On the HELP CENTRE page, locate your needed resources. You can explore the page to access the community, webinar page, or video tutorials.
Squarespace Customer Support via Live Chat & Email
Squarespace’s live chat support can be hard to access.
However, the agents are kind and knowledgeable. It took a few moments for an agent to join the chat, but the agent promptly provided a resource that answered our query. The same experience applies to email support.
Squarespace Customer Support via Community Forum
Squarespace community forum is sorted by categories, so you can immediately get the resource you need.
Squarespace Customer Support via Tutorials & Knowledge Base
Squarespace offers a lot of articles, tutorials, and video guides via its help centre. The search function helps you find resources within seconds, and you can also browse by category.
More about Squarespace
Squarespace is a website builder and hosting service that allows individuals and businesses to create and manage websites without proper technical knowledge.
It offers a beginner-friendly interface with drag-and-drop functionality. In our comprehensive brand review, you can read more about Squarespace to know whether it suits your needs.
Squarespace Alternatives
Did you know? We understand the importance of reliable customer support in your hosting experience. Using the wealth of reviews left by our users, we’ve compiled a comprehensive table that showcases top-rated hosting alternatives based on real user experiences.
| | |
| Support rating based on HostAdvice users: | Support rating based on HostAdvice users: | Support rating based on HostAdvice users: |
