Reviews and Expert Opinion

Based on 5 user reviews in 1 language

Customer score for

  • Reliability
    2.8 / 10
  • Pricing
    4.4 / 10
  • User Friendly
    4.0 / 10
  • Support
    2.0 / 10
  • Features
    4.0 / 10

Detailed Scores / Summary

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Josh Marshall
United Kingdom
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2


Service used: Shared - Essential
Due to their negligence I have lost my entire website. Poorly trained foreign staff with little english skills, all online. Numerous slowdown issues before an error in my mitigation meant that my entire website was lost. I've had ...Read More
Robin Jones
United Kingdom
  • Reliability2
  • Pricing8
  • User Friendly8
  • Support2
  • Features8

Website Builder problems,

Service used: Shared - Business Hosting
i have held my email services and a domain for many years doing the minimum required. I just bought another domain a 2 website builder services( 1 for each domain). I used the ...Read More
alaeddin alzaben
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2

Fraud vps...terrible support...

Service used: VPS
Stay away from this terrible company...their VPS servers are fraud not usable at all...
live support is fraud and u just left with opened tickets which will waste ur time waiting for days
for not solving or getting response...
asked for refund and still waiting my money back....

Kiran Ridley
United Kingdom
  • Reliability6
  • Pricing4
  • User Friendly2
  • Support2
  • Features4

Deleted My Files

Service used: Resellers
Intentionally deleted my files - nothing dodgy, just a clients backup! Terrible customer service / care with no thought of the consequences for us. Take it or leave it attitude. Stinks.

Would NOT recommend, steer well clear, there are better companies about.
I have also had an issue where the shut my down due to a widget I was using from a reputable company...they never told me they were going to do this and threatened to suspend my account if the third party supplier contacted them.
...Read More
Ivan H.
  • Reliability2
  • Pricing6
  • User Friendly6
  • Support2
  • Features4

Everything OK until forst problem

Service used: VPS
We had VPS in this company. Everything was ok until one day when our service stopped. We discovered that there is a problem with payment ( ON THEIR TREAUSRY/BANK SIDE) . Even we paid one more time sent them all confirmations they ...Read More

Typical Prices

Service Monthly Price Range
Shared Hosting NZ$2.51 - NZ$8.51 4 plans
VPS NZ$9.66 - NZ$238.84 9 plans
Dedicated Server NZ$159.99 - NZ$713.15 5 plans
The Services & Prices are taken from Expert Review 2020

Written by: Michael Lavnduski Rating

  • Reliability
    8 / 10
  • Pricing
    8 / 10
  • User Friendly
    9 / 10
  • Support
    8 / 10
  • Features
    9 / 10
Rated by Michael Lavnduski

Expert Overview

Major UK hosting company providing services around the world is a major UK based hosting company that is the flagship of the UK2 group of hosting providers, which includes, and others.  They offer a full lineup of different hosting packages including shared, VPS, and dedicated server options.

Since they were founded in 1998, has grown significantly, and even expanding outside of the UK.  They say that they have registered over a million domain names over their existence, and provided high end hosting to customers around the world.

Overall they have a good reputation for providing hosting to sites ranging from small personal blogs to large corporate pages.  There are some undesirable limitations in some packages, but for the most part they offer a nice set of services.

Uptime & Reliability

Reliable host that only guarantees 99.5% uptime offers a 99.5% uptime guarantee, with credits to your account whenever your reliability falls below that level.  This is somewhat interesting since almost all other hosts either don’t specify an uptime guarantee at all, or it is 99.9%.

Despite this odd uptime guarantee level, they do seem to provide high quality hosting that rarely goes down.  There have only been a few complaints of downtime from current and former customers, and given the size of this company, those complaints would be much more frequent if it were a major concern.


Many different packages to choose from

If you choose to have your site hosted with you will quickly find that there are many different packages to choose from.  Whether you need shared hosting, cloud based hosting, VPS, or dedicated servers, each level has multiple options.  This is good overall, but it can make it somewhat confusing, especially for people who are new to managing websites.

The shared hosting plans are all on a Linux system.  The lowest package allows only 500 MB of disk space, which is lower than some people may expect.  They also limit you to just one gig of bandwidth.  You can move up to bigger packages that allow you to host multiple domains and have unlimited disk space and bandwidth as well.

With the VPS or dedicated hosting options you will be able to select either Linux or Windows for your operating system, and they have many different system configuration options so you can be sure to get exactly what you need.


Great technical support – Phone support costs extra

When you have problems you will be able to get help 24/7 through their digital help desk and live chat options.  The technical support team is skilled and knows how to fix just about any issues right away.  For more complicated or in depth trouble shooting, it can take a little longer, but that is normally to be expected.

The big problem with their support is that while they offer a 24/7 phone support option, it isn’t free. It isn’t just not toll-free, but it actually costs a set amount per minute.  This type of thing is really unacceptable.  Even though most people don’t use phone support, the company should either offer it for free or not offer it at all.


Low base prices but lots of extras

When you first look at the pricing for this host you will be quite impressed.  For example, the entry level shared hosting package is just $1.60 per month, which is significantly lower than most other hosts.  The problem, however, is that many features that would otherwise be standard actually aren’t.

For example, you have to pay for website forwarding, DNS management, and several other ‘optional’ features.  If you don’t use anything other than the most basic hosting, this isn’t a big deal.  For many people, however, it is only obvious that they need these extra features after they have set up their sites.

As you go up into VPS and dedicated servers you do get some of these things included in your package, but of course the price of the package is significantly higher as well.


High quality hosting for individuals and companies around the world

Despite the name, is actually a good hosting company for people from all parts of the world.  Of course, their primary market is within the UK.  They offer hosting packages for every type of website, which will allow you to grow within the company if your site becomes very popular.


  • Well established company with many clients
  • Full lineup of hosting packages for sites of all sizes
  • cPanel available for all hosting packages
  • Nice list of extra features (though many do come at a premium price)


  • Only a 99.5% uptime guarantee
  • Lots of 'hidden' charges
  • Tech support by phone is not free
Read the full expert review Visit See plans & pricing Prices, Plans & Features - 2020

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
Unlimited Unlimited NZ$2.51 3.4
512 MB 1 TB NZ$2.56 3.4
Unlimited Unlimited NZ$6.79 3.4
Unlimited Unlimited NZ$8.51 5.6

VPS Hosting Plans

Plan Name Space RAM OS Price Score
50 GB 256 MB NZ$9.66 3.4
25 GB 1 GB NZ$12.90 3.4
50 GB 2 GB NZ$25.80 3.4
60 GB 1 GB NZ$41.17 3.4
100 GB 4 GB NZ$51.59 3.4
100 GB 2 GB NZ$84.15 3.4
200 GB 8 GB NZ$103.20 3.4
400 GB 16 GB NZ$206.39 3.4
120 GB 8 GB NZ$238.84 3.4

Dedicated Server Plans

Plan Name Space RAM OS Price Score
1000 GB 8 GB NZ$159.99 3.4
2 TB 8 GB NZ$230.49 3.4
4 TB 16 GB NZ$414.91 3.4
6 TB 32 GB NZ$553.21 3.4
12 TB 64 GB NZ$713.15 3.4
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