• User Friendly
  • Support
  • Features
  • Reliability
  • Pricing
Write Review Visit 20i

20i Review - Expert and User Insights by Paid Customers

A few words from 20i

High-performance hosting for designers & developers. Join 800,000+ agencies, freelancers & side-hustlers for unmatched speed, reliability and 24x7 expert support.

Build, deploy & manage all your sites quickly & easily across our Reseller Hosting, Managed Cloud Hosting & WordPress Hosting platforms.
20i HomePage Screenshot
Money Back: 30 Days

Pricing Range

Cloud Hosting NZ$19.68 - NZ$236.43
CDN NZ$0.00
Resellers NZ$78.80


99.9% Uptime

Data Centers

20i Awards

Rudi Dalchow

Pinned Review

Rudi Dalchow,
Moved a few WordPress sites from customers over to 20i. Migration process was fast and easy, and really impressed by the control panel and free whmcs alternative they have. Saves me money and has less limitations.
Review Language
Paul Mann
Paul Mann from Australia,

Worst support in 20 years

I invested in 20i about 4 years ago and moved all my websites there - a mix of php / wordpress and .net / windows

They should not be advertising .net / windows hosting. I have a total of 17 support tickets regarding their windo...Read Morews hosting, The last ticket has been open for nearly a year.

They have continually and constantly provided the worst windows hosting in my 20 years of developing. The .net website randomly goes down for hours on end with 503 errors. There is nothing I can do but rely on support ( it is and has been down as I write this for 7hours. )

There are no logs provided, restarting the app pool used to work, but not anymore. Each tech support engineer goes down a different path. The last engineer suggested a redirect issue in the .htaccess file.... its a .net website. it doesn't use the .htaccess file. suddenly, it will return online and the engineer will claim "a temporary issue with the database server" - or similar. The website ran perfectly on the previous host.

Their wordpress / php hosting has been fine. but should it have any problems I don't hold any hope for their support staff to be able to sort it.

I have lost clients because of hosting with 20i... so if you're looking for reliability, be warned.
Catkin M
Catkin M from United Kingdom,

Great for resellers, amazing for customers

I've been using 20i for about two years now when I started my web hosting business. 20i has been an amazing choice, support is fast friendly and professional. The pricing has always remained fair and the tools they offer for custo...Read Moremers and for web resellers are amazing. The custom built control panel is much better than cPanel or any other custom control panel I've encountered before, it's saved me hours a day from confused customers asking where to find options. I definitely recommend 20iLess
Sophie D
Sophie D from United Kingdom,
Moved from Bluehost

love the 20i team

i previously was with another host who were really slow and unresponsive to support. Wiith 20i i'm spoiled, there team has helped me speed up my site, and get back to me within like 5mins. All are friendly and are clearly experienced.
Lewis E
Lewis E from United Kingdom,

Amazing Host - nothing comes close to 20i!

Been using there Reseller for over a year now. I've had no issues with the service or speed. Been with various hosting companies over the past years, nothing comes close to 20i.

They are 100% trustworthy, reliable, and very innovative.

Expert Review

Bruno Mirchevski
Bruno Mirchevski
Hosting Expert

Last Update | May 2022

Monthly Update – May 2022

Hosting Plans WordPress Hosting, Website Hosting, Reseller Hosting, VPS Hosting
Top Features 100% SSD Storage; 70+ One-Click Apps; Cloud Hosting; 99.99% Uptime Guarantee; Constant Development; Top Class Security Features
Customer Support Live Chat; Ticketing System; Email and Phone Support; FAQ

During May 2022, 20i Hosting:

  • Announced a 50% discount on the first six months for its Reseller Hosting plans.
  • Announced its offers for Web and WordPress Hosting for the first month.
  • Didn’t report server issues.
  • Announced its sponsorship of the Nottingham Digital Summit.
  • Announced new services and upgrades for its Resellers.

20i is a hosting provider that specializes in reseller hosting, and promises fast cloud hosting, with WordPress integration, VPS, and domains. You can easily migrate your website here, and it promises to have top-of-the-line customer support.

Note: 20i Hosting offers seamless migration with its automatic Migration center. All you need to do is fill in your credentials, choose the hosting package, and click “Migrate”.

After hearing so many good things about it, I simply had to test it out and see if it genuinely lives up to this reputation.



Rated by Bruno Mirchevski

  • User Friendly

  • Support

  • Features

  • Reliability

  • Pricing


The main selling factor of 20i hosting is its speed, the My20i control panel, the in-house development, and UK-based support team.

Without much delay, let’s take a deep dive into 20i hosting and actually see what makes them special.

Getting Started with 20i

Setting up an account at 20i is actually quite a straightforward process.

All you really have to do is visit the website, and click on “View Plans”.

screenshot of the main page of the site 20i

Now, here you can select between reseller hosting, web hosting, and WordPress hosting.

These are followed by the more expensive Unmanaged VPS hosting, Managed VPS Hosting, and Domain Names sections.

Question: Why are reseller, web, and WordPress hosting cheaper than VPS hosting?

Answer: VPS Hosting is more expensive because it offers more flexibility over your resource limits, greater security, and better performance.

I’m currently interested in Web Hosting, so I’ll just start with that.

screenshot of the 20i web hosting plans

Here I’ll pick the Startup package, as this is the cheapest package available.

No matter what you choose, it’s just £1 for the first month, which is convenient.

Here you need to create an account. Keep in mind that all packages have a 30-day money-back guarantee.

screenshot of the account creation page

Then you’ll need to send additional information.

account creation page with additional information

This additional information includes:

  • Individual or business
  • Full Name
  • Country
  • Telephone
  • Postcode
  • Address Line 1
  • Address Line 2
  • Address Line 3
  • City
  • Country/State/Province

After entering all of the information required here, including payment information, you’ll receive a confirmation email.

You’ll also be prompted to enter additional information on your account.

enter additional information on your account

message to verify your email

screenshot of the verification email

After that, you can simply log in, where you will be greeted by the welcome screen.

Screenshot of the welcome screen

Now, you need to buy a hosting package, and for this, I simply clicked on Web Hosting.

screenshot of the Web Hosting button in the client area

After which I entered my credit card info and clicked on “Checkout”.

secure checkout page

They will need additional information, and you can provide it through a support ticket or live chat.

create a support ticket and live chat support buttons

That took a minute.

Conversation with support

second part of conversation with support

And that’s all of the information you’ll ever have to send.

That’s all there is to it, I just sent the information they required and everything got unlocked instantly.

Setting Things Up at 20i

Okay so once you purchase a hosting package here’s how things will end up looking like on your home screen.

screenshot of the main page of your client area

You have order services, including:

  • Order Hosting
  • Search for a Domain
  • Transfer a Domain
  • Order VPS
  • Order Managed VPS
  • Order SSL Certificates
  • Order Domain Privacy

Followed by manage services, where you get:

  • Manage Hosting
  • Manage Domains
  • Manage VPS
  • Bulk Domain Management
  • Pending Domain Transfers
  • Domain Contact Validation

Support and Customer Services, including:

  • 20i Support Database
  • Contact Customer Services
  • View Tickets
  • Give Feedback
  • System Status
  • Getting Started

Marketing Resources and Guides, including:

  • Product Guides
  • Data Sheets
  • White Label Marketing Copy

Reporting, including:

  • Mailbox Usage
  • Bandwidth Usage
  • Disk Usage
  • MySQL Database Sizes

Account Settings, including:

  • Renewals
  • Security Details
  • Contact Details
  • Payment Methods
  • Account Credit
  • Invoices
  • Account Preferences
  • Notifications
  • Sub Users

Now, on the top left corner of the screen, click on Manage Services.

screenshot of the Manage Services drop menu with highlighted Manage Hosting

Then click on Manage Hosting or Order Hosting.

Here you’ll see your hosting options.

screenshot of the Manage Hosting page

Since I purchased Startup Hosting, and I only purchased a single package of it, it’s showcased as “Startup Hosting (1/1)”.

Click on options followed by manage.

screenshot of the Option drop menu with highlighted Manage button

This is what is known as the My20i control panel.

screenshot of the My20i control panel

It even has one-click installs on the bottom.

screenshot of the "One-Click installs" list

So, this is a lot to take in, and it can be a bit overwhelming at first, so let’s take an in-depth look at each and every one of these options individually.


screenshot of the CDN panel

Here you’ll have access to Edge Caching.

This is quite a unique feature, as it allows you to control how your content is delivered across the globe. The more content that is cached, the faster your website will be, regardless of the location of the visitors.

screenshot of the Edge Caching page

Followed by Web Optimization.

Web optimization allows you to automatically apply web performance best practices in order to optimize your website and in turn, improve the speed of your page.

screenshot of the One click Optimisation and HTML Optimisation tabs

Additionally, you have Block Visitors.

You can even block visitors by country, or by IP addresses, which is a neat feature to have.

screenshot of the Block Visitors page

Followed by Statistics.

The statistics tab allows you to monitor traffic to your site across the content delivery network, which showcases the bandwidth, hits, SSL hits, errors, and geographic distribution.

screenshot of the Statistics page

Now since I just set up my website, this table is empty. However, I’m sure that over time it will grow as my website grows.

Web Files

screenshot of the Web Files panel

In the web files tab, you get a wide assortment of features, let’s go through them one by one.

File Manager

The file management tab lets you browse throughout all of your folders and files, allows you to upload files, scans for malware, and showcases disk usage reports.

screenshot of the File Manager

FTP Accounts

As the name might imply, this lets you create and edit FTP accounts for your hosting packages.

screenshot of the FTP Accounts page


Here you can create backups, restore backups, and even review previous restores.

Note: 20i Hosting provides free daily backups for its web hosting and WordPress hosting users.

screenshot of the Backup/Restore page

Timeline Backups

This is a menu through which you can restore timeline backup snapshots.

screenshot of the Timeline Backups page

Web Builder

20i hosting uses the StackCP Website Builder in order to start building your website.

screenshot of the StackCP Website Builder page

Simply select the domain or website you want, and click on install.

screenshot of the Install New Website page

Here you can select a template.

You’ll see this message.

screenshot of the StackCP Website Builder page with message "Installing a website..."

And that’s about it. I prefer WordPress.

File Permissions Checker

As the name implies, you can scan permissions through this menu.

screenshot of the File Permissions Checker page

That’s about it.


Now in the email tabs, you aren’t compromised in any way by not using cPanel, as it has a large assortment of all of the features you’d find there as well.

These include email accounts, email forwarders, catch-all forwarders, autoresponders, send-only addresses, receive-only addresses, junk mail filters, webmail, email summary, email migration, and DomainKeys (DKIM).

screenshot of the Email panel

Question: How do I set up my 20i mailbox in Outlook?

Answer: With 20i Hosting, you have automatic set up when it comes to this. What you need to do is the following:

In Outlook, choose the File tab. Under Account Information, choose Add Account. Then, on the Auto Account Setup page, enter your name, email address, password, and then click Next. And after clicking next, click Finish, and you’re done.

Web Tools

This menu gives you access to a lot of useful web tools, and it honestly left me surprised, in a good way.


This lets you manage your databases through phpMyAdmin. screenshot of the phpMyAdmin page

MySQL Databases

You can create additional MySQL users that can access your databases here.

screenshot of the MySQL Databases panel

Remote MySQL Access

Here you can allow for remote MySQL access, as it is blocked by default for security reasons.

screenshot of the Remote MySQL page

Change PHP Version

This is a simple menu that allows you to change the PHP versions.

PHP Configuration

Here you can manage your PHP configuration.

Scheduled Tasks

As the name implies, you can schedule tasks here.

screenshot of the Create a Scheduled Task tab


You can create website redirects.

screenshot of the Create Website Redirect tab

Sitemap Generator

Here, a bot can crawl your website and generate an XML sitemap of pages that are accessible. It will obey all robots.txt restrictions.

screenshot of the Sitemap Generator page

Custom Errors

This will allow you to create custom errors.

screenshot of the Custom Errors panel

Domain Names

Here you can create domains, subdomains and manage the DNS.

screenshot of the Domain Names panel


Here you have access to a lot of security options.

screenshot of the Security panel

SSH Access

This menu lets you manage SSH access to your workspace. You can use key-based authentication or a password with two-factor authentication.

screenshot of the SSH Access page

Hotlink Protection

Hotlink protection can prevent another websites from directly linking to your files.

screenshot of the Hotlink Protection tab


Through this menu, you can manage and install all of your SSL/TLS certificates.

screenshot of the SSL/TLS Certificates page

Password Protection

Here you can protect any directory on your website with basic HTTP authentication. When you visit a password-protected directory, your browser will prompt you for a username as well as password.

screenshot of the Password Protection tab

Directory Indexing

Directory indexing controls what happens when a request is made to a directory without a default index file.

screenshot of the Directory Indenxing tab

Malware Scan

Your website is automatically scanned every day, and any previous scans that have found signatures are shown here.

screenshot of the Malware Scanner tab

Logs and Stats

Here you have access to a wide array of stats.

screenshot of the Logs & Stats panel


This is managed by StackCP.

screenshot of the StackCP page


The same can be said about this feature as well, as yet again you’ll need to Sign in to StackCP.

Access/Error Logs

When it comes to the access and error logs, they can be seen here.

screenshot of the Access and Error Logs tab

Bandwidth Usage

In this menu, you’ll be fully able to review your bandwidth graphs.

screenshot of the Bandwidth Graphs page

One-Click Installs

screenshot of the "One-Click installs" list

You can install a wide range of apps through scrips, by using this feature.

As a test, let’s install WordPress.

screenshot of the Install WordPress page

Once you click on it, you’ll be able to select a domain and directory.

Click on “Install WordPress” and get yourself a coffee, as this will take a few minutes.

screenshot of the WordPress page

That’s all there is to their custom in-house built panel.

Uptime and Speed

An important thing to note here is that most of their servers are located in the UK.

Obviously, testing it from a UK-based server, I saw excellent results with under 200ms loading, however, When we move to the US for example, can go up to 800ms. Google recommends 400ms, so it’s extremely decent. The page would load from 0.7 seconds up to 2.8 seconds depending on where it was loaded from. This could vary due to the differences in content though.

Note: The uptime that 20i Hosting provides is 99.9%, which is decent.

Pricing of 20i

Pricing is consistent and easy to understand, and this is one of my favorite aspects of 20i hosting.

One thing that’s consistent throughout almost all packages is the fact that the first month is only £1.

Reseller Hosting

This starts at £1 a month, and then it’s just £34.99 per month.

screenshot of the Reseller Hosting page

Web Hosting

In terms of web hosting, you have three packages.

  • Startup starts at £4.99 per month.
  • Premium starts at £8.99 per month.
  • Business starts at £12.99 per month.

screenshot of the Web Hosting page

WordPress Hosting

When it comes to WordPress hosting, you also have three packages.

  • Personal starting at £5.99 per month.
  • Professional starting at £14.99 per month.
  • Unlimited starting at £34.99 per month.

screenshot of the WordPress Hosting page

Unmanaged VPS

These plans can get tricky, as you can customize everything. You have both the usual price and reseller price, depending on what you need.

  • 1 core, 1 GB of ram, 25 GB of memory, and 100Mbps – £9.99 per month.
  • 2 cores, 2 GB of ram, 50 GB of memory, and 100Mbps – £14.99 per month.
  • 4 core, 4 GB of ram, 75 GB of memory, and 250Mbps – £24.99 per month.
  • 6 core, 8 GB of ram, 100 GB of memory, and 500Mbps – £49.99 per month.
  • 8 core, 16 GB of ram, 200 GB of memory, and 1000Mbps – £79.99 per month.
  • 10 core, 32 GB of ram, 400 GB of memory, and 1000Mbps – £199/99 per month.

screenshot of the Cloud VPS Hosting page

Managed VPS

Here you get three main packages in the standard spec.

  • 2 Core starts at £17.49 per month.
  • 4 core starts at £24.99 per month.
  • 6 core starts at £44.99 per month.

screenshot of the Fully Managed VPS Hosting page

As well as two more packages in the higher spec.

Domain Names

  • 8 Core starting at £59.99 per month.
  • 10 core starting at £124/99 per month.

screenshot of the Domain Hosting page

In terms of domain names, the pricing goes as followed:

  • For .co.uk domains, it’s £5.99 per year.
  • For .com domains, it’s £9.99 per year.
  • For .net domains, it’s £9.99 per year.

compare domain renewal prices

Level of Support at 20i

screenshot of the Help & Support menu

On the support tab, you’ll see the most commonly asked questions, as well as customer services, system status, and feedback.

Let’s click on customer services.

Here you can contact customer services.

Contact Technical Support page

To test out their customer support, I’ll cancel my account and ask for a refund. Sure, it’s not a large amount, but someone might jump in with a high amount from the very start, so I need to ensure that everything works as advertised.

Selecting the issue on Contact Technical Support page

Click on hosting packages, select the domain, and select your reason.

screenshot of the choosing the Contact Method

You can also click on create a new custom support ticket.

Here you can describe everything.

Ticket creation page

Click on Create Ticket and that’s about it.

screenshot of the Support Tickets page

Overall, this was a simple and straightforward experience.

Note: Also, on 20i Hosting’s website you can find many answers to previously asked questions in the Support submenu.

Security and Backups

20i provides users with SSH Access, Hotlink Protection, SSL/TLS, Password Protection, Directory Indexing, and Malware Scan when it comes to security. But that’s not where it ends. You can also benefit from WordPress security plugins, SSL certificates, and DDoS protection.

As a user, you can protect your WordPress Admin login using security questions, two-factor authentication, strong password generators, and Limit Login attempts with StackProtect.

To protect your database, you can also use backups. 20i provides automated backups for its WordPress hosting users. Furthermore, customers can create backups on demand quickly and easily through the control panel in the 20i account. As for 20i Reseller users, they can set up timeline backups.

Monthly Updates

During April 2022, 20i Hosting:

  • Announced the winners from the 20i FOSS Awards.
  • Announced that Timeline Backups Pro is now available to its Resellers.
  • Updated PHP to versions 8.0.17 and 8.1.4, and Python to versions 3.9.11 and 3.10.3.
  • Didn’t report server issues.
  • Added a new library of technology company logos for Resellers.
  • Announced that its WordPress hosting was classed as “Top Tier” by Review Signal.
  • Announced that a new domain “.loan” is available, with a 20% discount for Resellers.

During March 2022, 20i Hosting:

During February 2022, 20i Hosting:

During January 2022, 20i Hosting:

  • Fixed issues with its Control Panel access.
  • Announced that 20i Resellers using WHMCS can now choose their data center locations.
  • Announced that it won one of HostingSeekers’ “Top 10 Web Hosting Companies 2021” awards.

During December 2021, 20i Hosting:

During November 2021, 20i Hosting:

During October 2021, 20i Hosting:

During September 2021, 20i Hosting:

During August 2021, 20i Hosting:

  • Introduced Multi-Site Hosting for StackCP Users, the Platform Transfer tool, easier bulk hosting management, created a UI to control security headers, made ‘boilerplate replies’ and email sub addressing available, split multi-domain packages, UI refreshes, and new domains
  • Didn’t report server issues

During July 2021, 20i Hosting:

  • Added Monster VPS in both Managed and Unmanaged varieties; introduced new one-click Maintenance Mode; expanded its free global CDN; set junk filters for individual email accounts; upgraded the website builder; introduced a new domain, one-clicks, and PHP; reseller exclusives; updated and expanded their white-label marketing copy; etc.
  • File Manager was not loading

During June 2021, 20i Hosting:

  • Introduced a default PHP version for all new packages
  • Added the latest versions of Ubuntu and Fedora
  • Made their ‘Manage Domains’ page in My20i easier to use (manage contacts, nameservers, renewals, and labels all in one place and bulk)
  • Introduced a brand new cloning feature
  • Received the title ‘Top Tier’ WordPress host in Review Signal tests

During May 2021, 20i Hosting:


Overall, this is an excellent reselling hosting provider, and it shows that that is their main priority. As mentioned, you get discounts on just about everything if you decide to opt-in for the reseller plan, which is excellent. They incentivize you to become a reseller through competitive pricing, and that’s always a plus.

When it comes to the main hosting services themselves, as a user of this hosting provider you’re still getting quite a lot and can host your websites with ease. They offer competitive packages, hardware, and pricing, and it’s an excellent experience throughout. The Custom My20i Panel is a joy to use as well, and it shows that love and care went into its development.

Overall, I would recommend this specifically for people looking for reselling hosting providers, as well as newcomers just getting into the world of hosting that want to host their first blog.

20i pros

  • Huge Focus on Reseller Hosting
  • Fast and Reliable Service
  • Good Customer Support
  • Custom My20i Panel

20i cons

  • Main Server Availability in the UK
  • Limited Control Panel


When does the 30-day money-back guarantee start?

The 30-day money-back guarantee starts on the day after you received the Acceptance Confirmation. 

Does the 30-day money-back guarantee apply to all 20i Hosting services?

No, the money-back guarantee does not apply to Domain Registration Renewals, Private SSL Certificates, Virtual Nameservers and other “add-on” products, and Virtual Private Servers (VPS) and associated products. 

Does 20i Hosting delete my data once I cancel my subscription to them?

Yes, once you cancel your subscription, 20i Hosting permanently deletes all the data in relation to the services you have cancelled. 


20i Prices, Plans & Features - 2023

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
Micro 25 GB 1 core 1 MB 1 TB NZ$19.68 4.3 Details
Small 50 GB 1 core 2 MB 2 TB NZ$39.39 4.3 Details
Medium 80 GB 2 cores 4 MB 4 TB NZ$78.80 4.3 Details
Large 160 GB 4 cores 8 MB 5 TB NZ$157.61 4.3 Details
X Large 320 GB 8 cores 16 MB 10 TB NZ$236.43 4.3 Details

CDN Plans

Plan Name Bandwidth Features Number of Sites Price Score
20iCDN Unlimited
Free & no limits
Global data centres
Website Acceleration Suite
Unlimited NZ$0.00 4.3 Details

Resellers Plans

Plan Name Space Bandwidth Panel Price Score
Reseller Hosting Unlimited Unlimited NZ$78.80 4.0 Details

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