GoDaddy Reviews and Expert Opinion

Based on 300 user reviews in 10 languages
3.3
POOR

Customer score for GoDaddy

  • Reliability
    3.3 / 10
  • Pricing
    3.6 / 10
  • User Friendly
    3.4 / 10
  • Support
    3.0 / 10
  • Features
    3.3 / 10

Detailed Scores / Summary

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Kal V.
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Misery Personified

Service used: Shared
I've been a customer for 14 years. I had multiple websites hosted with them. A week ago, email through WP stopped working. I called tech support. The rep would gave me the impression he knew the problem, but would not tell me how ...Read More
Stephen Shannon
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Worst Ever

Service used: Website Builder
Go Daddy locked my website and is holding it hostage basically until I pay them money AFTER we transferred service and moved to another host service. They practice HORRIBLE customer service, blame the client for their lack of prof...Read More
Precious Nkem
Nigeria
  • Reliability2
  • Pricing4
  • User Friendly2
  • Support2
  • Features4
2.8
NEW

Money Gone

Service used: Shared - Deluxe
My first mistake was to purchase their Deluxe WordPress website package. I hated it because it was glitchy and decided to ditch it in favour of their website builder hosting. The issue arose when I had to get a refund since their ...Read More
Denver Data
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Stealing money for product you never used.

They kept charging my papal for products I never used. They admit it but never refunded all money for 12 months. Very unprofessional tech support. They trying to upsell instead of helping to solve an issue. They claimed my site wa...Read More
Basem I.
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0
NEW

Stay away

Customer support is horrible and could not fix my business emails issue (No incoming mail since last week. I called 2 times and they could not fix the problem) .
Any discount offers they send are only for new orders not renewals....Read More

Typical GoDaddy Prices

Service Monthly Price Range
Shared Hosting NZ$9.41 - NZ$62.85 6 plans
VPS NZ$39.28 - NZ$94.28 4 plans
Dedicated Server NZ$125.71 - NZ$282.88 8 plans
Cloud Hosting NZ$47.13 - NZ$94.28 4 plans
SSL NZ$95.85 - NZ$295.45 3 plans
The Services & Prices are taken from www.godaddy.com

GoDaddy Expert Review 2019

Written by: Marin Dujic

GoDaddy Rating

  • Reliability
    8.9 / 10
  • Pricing
    8 / 10
  • User Friendly
    5 / 10
  • Support
    3.5 / 10
  • Features
    3 / 10
5.7
Rated by Marin Dujic

GoDaddy Expert Review

In the more than 20 years since it launched, GoDaddy has morphed into a web hosting empire with approximately 17 million global users. Renowned for their celebrity-studded marketing efforts, we set out to discover whether GoDaddy lives up to its own buzz. Our verdict, after subjecting the web hosting giant to months of testing, is that GoDaddy does in fact deliver on its promises.

GoDaddy rests on the affordable end of the web hosting spectrum, and an intuitive interface, abundance of features and well-rounded support make it easy to set up and manage your website. We also learned that despite its popularity, GoDaddy manages to consistently provide above average industry uptimes and load times.

We methodologically tested GoDaddy over a period of several months to get a clear picture of its day-to-day functionality. Read our expert analysis then head over to our users’ reviews to get a comprehensive view of this hosting heavyweight.

Pros and Cons

Pros:

  • Speedy load times and consistent uptimes contribute to higher SEO listings and generate positive sentiment towards your brand.
  • Get a real feel for the service and its compatibility with your needs through their unique 1-month plan.
  • Choose the best package for you with the help of GoDaddy’s clear compare-and-contrast tables.
  • Easily set up your WordPress website with GoDaddy’s pre-built sites and drag-and-drop page editor.
  • Resolve emerging issues with friendly staff that’s available 24/7 via live chat, email, phone, and ticketing.
  • Get your website up and running quickly with unmetered bandwidth and unlimited storage space.
  • Keep your website secure with fraud, virus, email and spam protection. Let your customers know how safe they are on your site with an SSL certificate.

Cons:

  • Customer support waits can be long, and the quality of the support varies by region.
  • Although they offer great discounts and free features at signup, tend to be higher for renewals.
  • The wealth of features can confuse first-time users.

Pricing and Payment Methods

GoDaddy is notorious for its sometimes-provocative Super Bowl ads, but the company is just as well-known for its affordable web hosting packages. Even the company’s basic WordPress plans offer plenty of features: starting at $4.99 a month, users get a single website, 10GB of webspace and automatic WordPress updates. Customers that purchase an annual basic plan receive bonus features like a free domain and Microsoft Office 365.

The next tier, Deluxe, starts at $7.99 monthly and includes premium products such as a 1-click staging site and an SEO visibility guide. Finally, customers with more traffic-intense needs can opt for Pro 5+. Starting at $24.99 a month, you get up to 50 websites, auto-backup and restore up to 90 days and more. If you need something more tailored to your needs, you can choose from GoDaddy’s VPS and Dedicated server plans. The company’s plans are not the most affordable, but they still provide excellent value for your dollars when you consider the many features included in your hosting plan.

GoDaddy’s well-priced plans and features are worth the hype. Beginners can get their site off the ground in minutes with GoDaddy’s site builder, while more advanced plans let you easily customize your website’s backend.

Ease of Use

It’s always frustrating to deal with hosting services that seem to make you work for any progress, so GoDaddy’s intuitive interface was a welcome sight. Both beginners and more advanced users can benefit from GoDaddy’s straightforward setup. Newcomers can migrate their WordPress website and integrate CMS with 1-click or create a website incredibly quickly with the platform’s built-in tool.

GoDaddy is just as popular with advanced users, and we can see why. We were impressed with the level of backend customization available through the company’s easy-to-navigate cPanel. The ability to choose your PHP version based on your website, 1-click installations of over 150 free apps, and 2 different analytics tools are just some of the ways that developers can easily use GoDaddy web hosting to fine-tune their websites.

Load Times and Reliability

Before we started testing, we thought that the sheer volume of users subscribed to GoDaddy could negatively impact its uptimes and load times. We are happy to report that this was not the case. After months of rigorous testing, we found that GoDaddy has a nearly perfect uptime average of 99.99%, making it one of the most reliable hosting services.

The company also goes to great lengths to keep their load times fast, using CloudFlare CDN and enhanced SSD drives for better speeds. At 0.215s, GoDaddy’s load times are within the top 25% of the market.

Features

Whether you need very basic or heavy-duty hosting services, GoDaddy’s plans offer great value. Their free site builder, along with over 150 1-click integrations for CMS, workflow and online payment processing helps you set up a fully-functional website with ease.

Even though cPanel is packed with different tools, you can easily get started as a beginner by keeping to the basic features, and following GoDaddy’s recommendations for a smooth setup and maintenance. Certain features that other services offer for free, such as SSL certificates, are only available as an upgrade or as part of more advanced plans. Regardless, the basic plan features enough tools to create an appealing and highly functional website.

We were similarly happy with the more complex features that were available with even the most basic plans. IT teams can construct Git repositories or play around with different website configurations before launch with 1-click staging sites. GoDaddy also puts a premium on safety, and every account is equipped with a wide range of security provisions, from password and email security to 24/7 network monitoring, DDoS protection and more.

Customer Support

Overall, we found the GoDaddy support team to be gracious and helpful each time we contacted them. The company has multiple 24/7 support channels, including live chat, email, phone, and an online ticketing system. We were also impressed with the community resources available on GoDaddy’s website and by the quality of their video tutorials.

That said, because GoDaddy is dealing with a high volume of customers, wait times can be long during peak hours. Moreover, although the agents we spoke to were pleasant and knowledgeable, it’s possible that GoDaddy customer service experience differs greatly depending on your region.

GoDaddy User Reviews

Our GoDaddy expert review is based on our technical expertise, and we test certain metrics to determine how companies rank against their competitors. For a 360-degree view of GoDaddy, check out our GoDaddy user reviews to find out what regular customers think about the company.

Conclusion

Our expert review found that GoDaddy is popular with good reason. Well-priced plans brimming with features provide opportunities for customers, whether they’re launching their first website or their 30th. Beginners can start off with barely any web knowledge using the service’s built-in web builder, then utilize GoDaddy’s extensive knowledge base and support system to gain expertise and implement more advanced features.

While GoDaddy offers clarity to the technologically-challenged, webmasters and companies with dedicated IT departments also benefit from high levels of back-end customizations. 1-click staging sites, advanced SEO guidance, and 150 free integrations really let developers create a back-end that best suits their needs and preferences. As a reliable and affordable hosting service, GoDaddy is a good choice for users of any and every web background.

Read the full expert review Visit GoDaddy See plans & pricing

GoDaddy Prices, Plans & Features - 2019

Shared Hosting Plans

Plan Name Space Bandwidth Price Score
100 GB Unlimited NZ$9.41 3.1
Unlimited Unlimited NZ$12.56 3.5
Unlimited Unlimited NZ$20.42 3.3
Unlimited Unlimited NZ$31.42 5.2
120 GB Unlimited NZ$47.13 2.4
240 GB Unlimited NZ$62.85 3.2

VPS Hosting Plans

Plan Name Space RAM OS Price Score
40 GB 2 GB NZ$39.28 3.3
60 GB 4 GB NZ$54.99 3.3
150 GB 6 GB NZ$78.57 3.3
200 GB 8 GB NZ$94.28 3.3

Dedicated Server Plans

Plan Name Space RAM OS Price Score
1000 GB 4 GB NZ$125.71 3.0
1.5 TB 8 GB NZ$188.58 6.2
1.95 TB 16 GB NZ$220.01 2.2
1.95 TB 32 GB NZ$235.73 2.0
1000 GB 4 GB NZ$172.86 3.3
1.5 TB 8 GB NZ$235.73 3.3
1.95 TB 16 GB NZ$267.16 2.0
1.95 TB 32 GB NZ$282.88 2.3

Cloud Hosting Plans

Plan Name Space RAM Bandwidth Price Score
60 GB 2 GB Unlimited NZ$47.13 3.3
90 GB 4 GB Unlimited NZ$54.99 3.3
120 GB 6 GB Unlimited NZ$70.71 3.3
150 GB 8 GB Unlimited NZ$94.28 3.3

SSL Plans

Plan Name Features Warranty Price Score
Standard SSL DV
Best for blogs and social websites
Validates domain ownership
SHA-2 and 2048-bit encryption
Protects unlimited servers
Unlimited free reissues
Unlimited 24/7 security support
Boost Google search ranking
Compatible with all major browsers
Displays a Security Seal on your site
30-day money back guarantee
NZ$15,716.31 NZ$95.85 3.0
Deluxe SSL OV
Best for businesses and organizations
Validates domain ownership and organization
SHA-2 and 2048-bit encryption
Protects unlimited servers
Unlimited free reissues
Unlimited 24/7 security support
Boost Google search ranking
Compatible with all major browsers
Displays a Security Seal on your site
30-day money back guarantee
NZ$392,907.75 NZ$143.00 2.0
Premium SSL EV
Best for eCommerce websites
Validates domain ownership and highest level of organization authentication
SHA-2 and 2048-bit encryption
Protects unlimited servers
Unlimited free reissues
Unlimited 24/7 security support
Boost Google search ranking
Compatible with all major browsers
Displays a Security Seal on your site
30-day money back guarantee
NZ$1,571,631.00 NZ$295.45 3.3
A Free Domain is included when purchasing any hosting service from GoDaddy
Submit a GoDaddy Coupon

Server Locations

United States India
Refund & Cancellation Policy

  • You may request a refund within 45 days of purchase for annual plans.
  • You may request a refund within 48 hours of purchase for monthly plans.
  • After 45 days, you may request an in-store credit for any unused years remaining on your annual plan. Unused time will be prorated based on the date of purchase.

    • In no event will you be eligible for more than one refund for the same product

See the complete and updated policy by GoDaddy: http://support.godaddy.com/help/article/8849/refund-policy

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