InMotion Hosting Reviews and Expert Opinion

Based on 185 user review in 18 languages
8.4
GREAT

Customer score for InMotion Hosting

  • Reliability
    8.4 / 10
  • Pricing
    8.2 / 10
  • User Friendly
    8.3 / 10
  • Support
    8.6 / 10
  • Features
    8.5 / 10

Detailed Scores / Summary

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A. Silva
United States
  • Reliability2
  • Pricing6
  • User Friendly4
  • Support6
  • Features2
4.0
NEW

Avoid InMotion shared servers time out after 4 minutes, email clients provided- Horde, Round & Squirrel are substandard

Service used: Shared - Launch (Everything Unlimited)
Moved from GoDaddy
Avoid, InMotion shared servers time out after 4 minutes.
The email clients they provide Horde, Round & Squirrel are substandard. I have a single website and it I for information only. I don't do any business on my website. I ...Read More
Kris Mertens
Spain
  • Reliability10
  • Pricing2
  • User Friendly2
  • Support2
  • Features8
4.8

Horrible helpdesk

Service used: VPS - VPS-1000HA-S
I have been hosting several sites on InMotion for several years. Their uptime is great. However, their support is simply useless. It takes days and sometimes weeks before you receive an answer. That's not what you would expect from such an expensive hosting service.
Naman Modi
India
  • Reliability8
  • Pricing10
  • User Friendly10
  • Support8
  • Features10
9.2

Great Article

Service used: VPS - VPS-1000HA-S
This is a very good article for those who are fresh to the WordPress. Your selection of topic is very good and also well written. Thanks for sharing moreover InMotion Hosting service is dedicated to giving its users great services...Read More
Chad Johnson
United States
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Left Unhappy, Never Going Back

Service used: Shared - Pro
I was frustrated with some poor service I received at a previous host. After some searching, I landed on InMotion Hosting as where I was going to transfer all of the sites I host. At first, they were great and the servers seemed m...Read More
mike
mike
THEY STINK!
Nuno A.
Portugal
  • Reliability2
  • Pricing2
  • User Friendly4
  • Support2
  • Features4
2.8

Avoid InMotion Hosting and their systems team at all costs.

Service used: VPS - VPS-1000HA-S
Warning, save yourself from all the headache, frustrations and arguments the InMotion systems team will give you, just avoid them altogether, there are other cheaper alternatives to InMotion with much better hardware, thus way fas...Read More
Red Man of The Earth
Red Man of The Earth
Thanks for the time you took to write this review. I am going to consider your points.
Best to you!
Nuno
Nuno
You're welcome, same to you. I hope the description I gave of inmotion warns others of the current problems there.
Kris Mertens
Kris Mertens
Happy to read that I am not the only one having to wait for more than a week before InMotion support returns an email. From the moment there is a problem and you cannot solve it yourself, you're screwed.
Nuno
Nuno
Exactly, I have been there, being ignored by their support for more than a week, frustrating. I started reading more and more costumer reviews pointing out the same issues we had with inmotion.
Mostafa Amr
United Arab Emirates
  • Reliability6
  • Pricing6
  • User Friendly8
  • Support10
  • Features8
7.6

Avoid inMotionHosting (False money back guarantee)

Service used: Resellers
InMotionHosting is great and all, I used them for Reseller Hosting and the only reason I purchased from them is because of their Money Back Guarantee. However, when I asked for my money back. I was told I can't have it back! I was...Read More
 
O. Coursolle
Philippines
  • Reliability10
  • Pricing8
  • User Friendly10
  • Support10
  • Features10
9.6

Very helpful people at InMotion Hosting.

Service used: Shared - Pro
I just wanted to drop you a line to let you know that I found their support team members to be very helpful when I ask for help. Even when the question is a technical one that have to be routed to Technical Support, they make the ...Read More
Yue Wu
Australia
  • Reliability2
  • Pricing4
  • User Friendly4
  • Support4
  • Features2
3.2

HORRID HORRID BEWARE DO NOT USE THEIR VPS

Service used: VPS - VPS-1000HA-S
Moved from HostGator
Inmotion hosting replies fast to your queries, but they are ABSOLUTELY HORRID in fixing issues. I moved from reseller to VPS, paid for SIX MONTHS in advance... they never migrated my site properly. My site worked fine as reseller,...Read More
Gianni Pettenati
Italy
  • Reliability4
  • Pricing10
  • User Friendly8
  • Support8
  • Features4
6.8

Reseller hosting is a honey trap

Service used: Resellers
It looked like the ultimate reseller hosting first. Then, as soon as the money-back warranty period ended (what a coincidence!), this company turned into a trap: ridiculously slow speed that caused complaints from my customers, repeated issues with outgoing mails that the support could not fix.

Typical InMotion Hosting Prices

Service Monthly Price Range
Shared Hosting NZ$4.29 - NZ$10.89 3 plans
VPS NZ$36.33 - NZ$87.22 3 plans
Dedicated Server NZ$145.37 - NZ$712.38 6 plans
The Services & Prices are taken from www.inmotionhosting.com

InMotion Hosting Expert Review 2018

Written by: Yuriy Gandyak

InMotion Hosting Rating

  • Reliability
    8.8 / 10
  • Pricing
    9 / 10
  • User Friendly
    7 / 10
  • Support
    7.5 / 10
  • Features
    8 / 10
8.1
Rated by Yuriy Gandyak

Robust Offerings for Small Businesses

InMotion Hosting has been around for a little less than two decades now, and during this time it has carved out a nice niche for itself as a web host for small and medium businesses. The company is based in the US, and you can choose to be connected to a server nearest to you (there is one on each coast). For American websites looking to boast from local providers, it’s a nice bonus, but the uptick in website speech will be negligible. The biggest selling point for InMotion is that they have robust offerings which appeal to businesses, so even if you are quite small now, you can afford their services and stay with this web host when your traffic goes through the roof and your bandwidth demands increase. All of their plans – even the most basic – give you unlimited bandwidth and disc space, solid SEO credits, periodic website backups, and many other helpful features.

Uptime & Reliability

Compare
8.8

Reliable, but with A History of Hacking

When it comes to reliability it’s necessary to mention an incident that happened back in 2011. Over 70.000 websites hosted by InMotion were hacked and rendered unusable. These kinds of things happen, but it sure made an impact on the company. Even though they fixed the problem and enhanced their security many of their users were deeply disappointed and this has left a negative impact on the company overall. Now, to boost safety, InMotion automatically backs up all websites with up to 10 GB of disk space. This would be a life-saver if you were hacked, or if your files were somehow corrupted. On a more positive note, when it comes to the provider’s uptime, it’s safe to say that they have a high standard. The number is spot-on and you can expect a 99.95% uptime at all times.

Features

Compare
8

It’s Business Time

E-commerce is the name of the game with InMotion, as all hosting packages give great e-commerce products and support. This means that if you want to do business, this is the right provider for you. Not only do you get unlimited disk space and bandwidth, but you also get unlimited email addresses, servers optimized for business, many blogging platforms to choose from, free SSL certificates ready, and flawless e-commerce plugins. If you want to set up a blog or an online store, InMotion provides the convenience of Content Management Systems and at-hand shopping cart setups. If you are not as experienced, you might find all of these choices a bit confusing. However, if you need something more basic for running a single domain, you can start with their Launch package, and if you are running more than three websites, then Power or Pro would be the right choice for you. Nevertheless, their customer support will be here to guide you and back up your decision.
Feature Description
Disk SpaceUnlimited monthly data transfer is allowed even with the basic package.
BandwidthUnlimited disk space is allowed, even with the basic package.t
Website BuilderThere are two site builder to choose from: Premium Website Builder can create simple websites easily, and higher-tier plans allow you to add in e-commerce products.
Email AccountsUnlimited email addresses are allowed, even with the basic package.t
Shopping CartsBasic plans can use Google Checkout, and higher-tier plans can add ZenCart, CubeCart or osCommerce.
StatsAWStats is used to report on website traffic.
MySQL databasesThe basic package is limited to 2, though the pro-level package allows for 500 MySQL databases per account.
FTP AccountThe basic package limits users to 1,000 FTP users, but in the pro-level package, an unlimited nmber of FTP users are allowed.
Multiple DomainsFor the basic plan, youu2019re allowed 2 websites and 6 domains, and with the pro-level package, youu2019re allowed 25 websites and unlimited domains.t

Support

Compare
7.5

Excellent Support

The well-trained support staff has a lot going for it and responding to issues in a timely manner is one of their strong points. The Support Center has a great selection of tutorials if you’re into that kind of thing. Moreover, you can contact their support via the phone number listed on their website, through a ticketing system, Skype, live chat and email. With their 90-day money-back guarantee you can easily cancel your account if you are not satisfied with their service.

Pricing

Compare
9

Well-Priced, Especially for VPS & Dedicated Servers

InMotion offers shared business hosting, managed and self-managed VPS hosting, reseller hosting, and dedicated servers. All of their plans are priced well, considering the useful features you are getting. If you’re considering a VPS or Dedicated Host, InMotion’s prices are fantastic. Starting from $24.99 (managed VPS) or $19/99 (self-managed VPS), you get backups every 24 hours. You pay more for more bandwidth and disk space, but that makes sense, doesn’t it? The dedicated server packages start from $99.99month, which is more than a competitive price, and you start off with 8 GB of RAM, 5 dedicated IP addresses, and 500GB of disk space. You can obviously pay more and get more allowances. Therefore, if you are willing to spend more money to get some of the best services, you can get their CC-2000 package that costs $489.99 per month. It’s amazing that over time their prices went down, but their features have only improved. This is not something you see on a regular basis. With so many options, you get to choose whatever fits you the best. Fortunately, they also have some great discounts.

User Friendly

Compare
7

Businesslike, But Easy to Use

InMotion is all business in function and fashion. Even the directions are pretty dry, but everything is clear as day, and you should be able to maneuver through the website without issues. They also don’t try to sneak in any pre-checked offers when you’re placing your order. You get cPanel with InMotion and plenty of tutorials to get started. Jump in and take advantage of the excellent products at hand: e-commerce, SEO credits, and a nice marketing suite.

Summary

If you’re a business looking for strong features, a focus on e-commerce, free daily backup, and a web host to provide VPS or Dedicated Hosting now, or some time down the road, InMotion may be perfect for you. Pros:
  • Experienced support and Education Channels
  • Lots of ready solutions for blogs and businesses
  • Unlimited bandwidth and disc space
  • Good price policy
Cons:
  • A limited number of websites databases available in “Launch” plan
  • Power tier necessary for ecommerce
Read the full expert review Visit InMotion Hosting See plans & pricing

We had our Secret Shopper compare InMotion to 4 other leading hosting companies to check how easy it is to cancel an account. They have a reasonable cancellation process. Watch this video to learn more.

 

InMotion Hosting Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
Unlimited Unlimited Unlimited NZ$4.29 7.0
Unlimited Unlimited Unlimited NZ$6.53 4.0
Unlimited Unlimited Unlimited NZ$10.89 5.6

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
75 GB - 4 GB NZ$36.33 5.8
150 GB - 6 GB NZ$58.14 2.4
260 GB - 8 GB NZ$87.22 3.6

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
1000 GB 4 x 2.80GHz 8 GB NZ$145.37 8.4
1.95 TB 4 x 2.50GHz 16 GB NZ$232.60 8.4
3.91 TB 4 x 3.30GHz 32 GB NZ$334.38 8.4
1000 GB 6 x 3.20GHz 16 GB NZ$465.22 8.4
1.95 TB 8 x 3.20GHz 32 GB NZ$566.99 8.4
2.93 TB 16 x 3.20GHz 64 GB NZ$712.38 8.4
A Free Domain is included when purchasing any hosting service from InMotion Hosting
Submit a InMotion Hosting Coupon

Server Locations

Los Angeles Herndon

InMotion Hosting Refund & Cancellation Policy

  • 90-day money back guarantee on reliable hosting, competent support and professional service
  • Applies to all Business Class Hosting packages (Launch, Power, Pro), and 6 or 12 month billed VPS packages
  • All monthly billed VPS and all Dedicated Servers are eligible for a full refund for 30 days.

See the complete and updated policy by InMotion Hosting: http://www.inmotionhosting.com/meet-us/guarantee

A few words from InMotion Hosting

InMotion Hosting offers users a variety of hosting options to meet the needs of virtually any site. InMotion Hosting have been serving their customers for many years and really know how to ensure they are happy with the services. With servers in multiple locations throughout North America, InMotion Hosting is an exceptional hosting company, to be considered no matter what type of site you are running.

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