Liquid Web Reviews and Expert Opinion

Uptime & Reliability

Exceptional uptime guarantees with virtually no downtime

Maybe one of the best features about Liquid Web is their uptime. It’s one of the few providers that can guarantee 100% uptime and deliver it without a problem. With any of their packages, you will be given a 100% uptime guarantee. What is unique here is that they offer ten times the compensation for any downtime you do experience. For example, if your website is unavailable for 1 hour, you get 10 hours of credit to your bill.
In addition, they offer a 30-minute rapid hardware replacement service, so if a drive or other piece of your server dies, it will be fixed quickly. The bottom line here is that this is one of the most reliable hosting options in the industry.

Features

All features focused on providing high-quality services

One of the first things to point out about Liquid Web is that they are a privately owned company and have three data centers, in Michigan, Arizona, and Amsterdam. They have branched out in Europe just recently.
Their features are advanced by all means. Liquid Web offers a bundled SSL certificate, automatic daily backups, intelligent image optimizations and much more. For their dedicated and VPS customers, the company has some of the best service level agreement (SLA) that guarantees 100% network and power uptime, a 30-minute initial response time, and hardware replacements should also happen within 30 minutes.
With VPS, dedicated or cloud you will really get the full treatment. They have fully dedicated servers with single, dual or quad-core CPUs. You can also request custom servers if you need something more specific. In addition to these packages, you will get a number of other nice features such as a free domain name, and static IPs.

Support

Extremely responsive and professional technical support

Liquid Web refers to its customer support as the “Heroic Support”. They are available 24/7, with a high-level of expertise and 300+ hours of training.
No matter what kind of problem you are facing, they will make sure to resolve it as soon as possible. They have a few means of communication: phone, live chat or through their email. No matter which one you decide to use, the response rate is fast. They are also super helpful. Their toll-free phone line is answered within 20 seconds on average, and dedicated and VPS customers have a 59-second answer guarantee. They also offer 1 hour of credit if your call or live chat request takes more than six minutes to be answered.
They do have a self-help page that has a lot of information, although it seems to have been written for technical professionals because it is long and sometimes overly complex.

Pricing

High-end services for high-end prices

Liquid Web is certainly not trying to compete in terms of pricing. They know that they are offering a much higher end product than just about all other hosting providers, and they will charge you for it. Although the prices are a bit higher than most other companies, you do get a superior service. If you are looking for a cheap shared solution, then you should probably look elsewhere.
Everything from the tech support to the hardware and anything else you need is going to be provided for in a very good way. If money isn’t a top concern and you want to enjoy hosting the way it should be done, this is a great company to try.

Summary

Exceptional hosting for larger websites

You really won’t find higher end hosting than this. They focus on quality every step of the way, which helps to provide extremely fast and reliable services. Of course, the price will be a concern to some, but for the target audience of this company, it isn’t going to be a worry.

Pros:

• The data centers are owned and operated by LiquidWeb
• Great VPS and dedicated server options
• Extremely responsive technical support
• 100% uptime guarantee

Cons:

• High price points
• No shared hosting