Liquid Web Reviews and Expert Opinion

Based on 74 user review in 3 languages
9.0
SUPERB!

Customer score for Liquid Web

  • Reliability
    9.2 / 10
  • Pricing
    8.6 / 10
  • User Friendly
    9.1 / 10
  • Support
    9.0 / 10
  • Features
    9.1 / 10

Detailed Scores / Summary

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Scott Schmitz
https://www.realtyjuggler.com
United States
  • Reliability10
  • Pricing8
  • User Friendly10
  • Support10
  • Features10
9.6
NEW

Good Dedicated Server Company

Service used: Dedicated Server - Intel Xeon E5-1650 v4
I have been working with Liquid Web for a few months and I am impressed. We needed a hosting company that is able to handle a dedicated server with business needs and these guys had what I needed. I have called phone support sever...Read More
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Donalisa Santos
United States
  • Reliability4
  • Pricing6
  • User Friendly8
  • Support4
  • Features8
6.0

Hate Them Or Like Them.

Service used: Shared - STANDARD
They are very slow in their ticket for (customer service). You will have to keep calling them over and over to get your request done for a (customer service) ticket done. They said that they are backed up, Other than that the other customer service are good and helpful.
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dhaval thakkar
India
  • Reliability2
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.0

Very poor customer service and non sense Billing department

Service used: Dedicated Server
I am very unhappy and frustrated with TICKET NUMBER 02146658 Refund Open 02135468 Cancel My Servers and Payment Dispuite, it really feels like FRAUD, and agents are asking for proof... please respond and resolve my issue.. after s...Read More
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Caspar Menke
lenadesign.com.br
Brazil
  • Reliability6
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
2.8

Defenitely a Rip-off

Service used: VPS
I used to host several domains on the cloudsites services of Liquidweb. Due to their sudden change of policy, I was give 60 days to move my sites, or to subscribe to their Business Email Solution which would cost me US$ 1 / month ...Read More
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Sandy E. Rivers
United States
  • Reliability10
  • Pricing10
  • User Friendly10
  • Support10
  • Features10
10

BEST EVER CUSTOMER SERVICE

Service used: Dedicated Server
I'm late in this review which disqualifies me from any advantages offered before or on January 3, 2018. That's not important, but letting you know how GREAT Liquid Web really works hard for you is important.

You can't help but ...Read More
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Hymer Menezes
Brazil
  • Reliability8
  • Pricing2
  • User Friendly2
  • Support2
  • Features2
3.2

Was good

Service used: VPS
I had been a customer of Rackspace Cloudsites for over 10 years and was always very satisfied. However when Liquiweb took over the service early last year, problems began to mount. First you have not 1 but 3 control panels with wh...Read More
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Typical Liquid Web Prices

Service Monthly Price Range
Shared Hosting NZ$21.74 - NZ$58.15 4 plans
VPS NZ$85.78 - NZ$318.40 4 plans
Dedicated Server NZ$116.28 - NZ$539.94 7 plans
Cloud Hosting NZ$152.57 - NZ$277.31 3 plans
The Services & Prices are taken from www.liquidweb.com

Liquid Web Expert Review 2018

Written by: Max Ostryzhko

Liquid Web Rating

  • Reliability
    10 / 10
  • Pricing
    8 / 10
  • User Friendly
    10 / 10
  • Support
    10 / 10
  • Features
    10 / 10
9.6
Rated by Max Ostryzhko

Quality over quantity is the name of the game for Liquid Web

With around 30.000 satisfied customers around the world, Liquid Web is a smaller US-based hosting company, offering nothing less than a top-notch service. They own and operate three data centers, including one in Europe, which are more advanced than many other hosting companies have. Established back in 1997, Liquid Web clearly has a good handle on what they are doing. This is because the company is strictly focused on providing the best in class hosting for their customers. The majority of their marketing efforts go toward attracting large customers for their dedicated and cloud hosting services. They used to offer shared hosting too, but now they are focused on advanced services, and if you are looking to start a small personal website, then the best solutions would be to look for a better deal somewhere else.

Uptime & Reliability

Compare
10

Exceptional uptime guarantees with virtually no downtime

 Maybe one of the best features about Liquid Web is their uptime. It’s one of the few providers that can guarantee 100% uptime and deliver it without a problem. With any of their packages, you will be given a 100% uptime guarantee. What is unique here is that they offer ten times the compensation for any downtime you do experience. For example, if your website is unavailable for 1 hour, you get 10 hours of credit to your bill. In addition, they offer a 30-minute rapid hardware replacement service, so if a drive or other piece of your server dies, it will be fixed quickly. The bottom line here is that this is one of the most reliable hosting options in the industry.

Features

Compare
10

All features focused on providing high-quality services

 One of the first things to point out about Liquid Web is that they are a privately owned company and have three data centers, in Michigan, Arizona, and Amsterdam. They have branched out in Europe just recently. Their features are advanced by all means. Liquid Web offers a bundled SSL certificate, automatic daily backups, intelligent image optimizations and much more. For their dedicated and VPS customers, the company has some of the best service level agreement (SLA) that guarantees 100% network and power uptime, a 30-minute initial response time, and hardware replacements should also happen within 30 minutes. With VPS, dedicated or cloud you will really get the full treatment. They have fully dedicated servers with single, dual or quad-core CPUs. You can also request custom servers if you need something more specific. In addition to these packages, you will get a number of other nice features such as a free domain name, and static IPs.

Support

Compare
10

Extremely responsive and professional technical support

 Liquid Web refers to its customer support as the “Heroic Support”. They are available 24/7, with a high-level of expertise and 300+ hours of training. No matter what kind of problem you are facing, they will make sure to resolve it as soon as possible. They have a few means of communication: phone, live chat or through their email. No matter which one you decide to use, the response rate is fast. They are also super helpful. Their toll-free phone line is answered within 20 seconds on average, and dedicated and VPS customers have a 59-second answer guarantee. They also offer 1 hour of credit if your call or live chat request takes more than six minutes to be answered. They do have a self-help page that has a lot of information, although it seems to have been written for technical professionals because it is long and sometimes overly complex.

Pricing

Compare
8

High-end services for high-end prices

 Liquid Web is certainly not trying to compete in terms of pricing. They know that they are offering a much higher end product than just about all other hosting providers, and they will charge you for it. Although the prices are a bit higher than most other companies, you do get a superior service. If you are looking for a cheap shared solution, then you should probably look elsewhere. Everything from the tech support to the hardware and anything else you need is going to be provided for in a very good way. If money isn’t a top concern and you want to enjoy hosting the way it should be done, this is a great company to try.

Summary

Exceptional hosting for larger websites

 You really won’t find higher end hosting than this. They focus on quality every step of the way, which helps to provide extremely fast and reliable services. Of course, the price will be a concern to some, but for the target audience of this company, it isn’t going to be a worry. Pros:
  • The data centers are owned and operated by LiquidWeb
  • Great VPS and dedicated server options
  • Extremely responsive technical support
  • 100% uptime guarantee
Cons:
  • High price points
  • No shared hosting
Read the full expert review Visit Liquid Web See plans & pricing

Liquid Web Prices, Plans & Features - 2018

Shared Hosting Plans

Plan Name Space Bandwidth Number of Sites Price Score
5 GB 239.6 GB Unlimited NZ$21.74 6.0
20 GB 399.97 GB Unlimited NZ$29.00 9.0
40 GB 640 GB Unlimited NZ$36.27 9.0
40 GB 640 GB Unlimited NZ$58.15 9.0

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
40 GB 2 cores 2 GB NZ$85.78 9.0
100 GB 2 cores 2 GB NZ$114.86 10
150 GB 4 cores 4 GB NZ$202.09 6.4
300 GB 8 cores 8 GB NZ$318.40 10

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
256 GB 4 x 3.40GHz 16 GB NZ$179.38 9.2
256 GB 4 x 4.20GHz 16 GB NZ$287.55 9.0
256 GB 6 x 3.80GHz 16 GB NZ$269.52 9.6
256 GB 16 x 2.10GHz 32 GB NZ$359.66 9.0
1.95 TB 4 x 3.30GHz 16 GB NZ$143.32 9.0
1.95 TB 4 x 3.10GHz 64 GB NZ$116.28 9.0
1.95 TB 24 x 2.20GHz 3.05 TB NZ$539.94 9.0

Cloud Hosting Plans

Plan Name Space CPU RAM Bandwidth Price Score
250 GB 4 x 3.60GHz 8 GB Unlimited NZ$152.57 9.0
500 GB 4 x 3.70GHz 16 GB Unlimited NZ$200.55 9.0
500 GB 6 x 3.80GHz 16 GB Unlimited NZ$277.31 9.0
A Free Domain is included when purchasing any hosting service from Liquid Web
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Server Locations

Lansing Phoenix
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