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1.4
POOR
  • User Friendly
    1.4
  • Support
    1.2
  • Features
    1.5
  • Reliability
    1.4
  • Pricing
    1.7

Avg. score per month

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STRATO Reviews and Expert Opinion

Pricing Range

Shared Hosting NZ$5.92 - NZ$27.16
VPS NZ$13.64 - NZ$60.56
Dedicated Server NZ$59.19 - NZ$491.74

Server Locations

Anna Janston

Pinned Review

Anna Janston,
4.8
I wanted to start my own blog so I got an account created with STRATO. I couldn't figure out how to make it all work and get my site started because it seemed to confusing. I contacted their technic...Read Moreal support and they basically did everything for me. I was really happy that they got me up and running so quickly. I've been with them almost a year now and haven't had any further issues.Less

Reviews

I Schneider
I Schneider from Germany,

ich kann nur warnen. Finger weg von solchen unseriösen Anbietern.

1.2
es ist fast nicht möglich zu kündigen, schriftliche Kündigung werden einfach ignoriert und beim Telephonkontakt einfach aufgelegt. Emails werden auch nicht akzeptiert. Finger weg von solchen unseriösen Anbietern.
Thijs Nederlof
Thijs Nederlof from Spain,

Hidden 1 month notice

2.0
First of all, I am a Computer Science student so I don't have need of extensive support. I have already rented many servers from many different hosting companies.

Now on Strato: excellent uptime, good performance, kind of cheap...Read More enough. However, they are so misleading. I took a monthly contract that I cancelled this month. However, they want me to pay for next month as well! They have some vague reference to paying a month in advance, which they "translate" to "you have to pay for an extra month after you cancel well in advance".

What a crooked way to make money, misleading your customers like this. If you rent a server here, make sure you use some prepaid way of paying and don't fill in your real address or real name in case they want to make you pay extra for some of their mafia practices. I thought we were done with difficult to cancel subscriptions...
Less
Fred Gerstner
Fred Gerstner from United Kingdom,

Big Big Problems

2.0
Always had problems and issues when ever you try and contact Strato. They may respond to a query in 48 hours which is no good when trying to sort a problem out. On trying to leave Strato and go to another provider is an absolute n...Read Moreightmare - nothing is simple. Then when cancelling a domain more and more problems, final straw they tell me after I cancelled that I have to give 1 months notice, so now demanding money and threatening legal action - I am so pleased to be moving away. This is not a very efficient 'friendly' company.Less
Craig Davies
Craig Davies from United Kingdom,

Impossible to contact them once you are a customer

1.6
I cancelled my domain 3 years ago and I still get a bill every year after followed by several reminders yet there is never a contact available
Michael Sutton
Michael Sutton,
Did they send in debt collectors? How were the invoices resolved?
Adrian Singleton
Adrian Singleton from United Kingdom,

Absolutely dismal "service" now. Been with them since they took over Lycos.

1.0
Absolutely frustrated with this host now. When I used to call them, or they called me back it was ALWAYS the same man! Do they ONLY have one man to answer the phone? Now the helpline is constantly engaged. I am quitting this host as soon as I can.
Yvonne Duncan
Yvonne Duncan from United Kingdom,

Terrible service, opaque working methods and useless customer service - don't go anywhere near these charlatans

1.0
We've been trying to migrate our domain from STRATO for 6 x months now, and our new resource are unable to access our email addresses - STRATO are being positively obstructive. We've had no email service for 5 days now and cannot...Read More predict when the service will be fully functional.

DO NOT TOUCH THIS COMPANY WITH A BARGE POLE OR YOU'LL LIVE TO REGRET IT
Less
stella l
stella l from United Kingdom,

miss s

1.0
Horrible customer services.. collected more money from me even when they claimed it's 30 days refund if you are not happy. Started new domain with them, their website claim it's 0.60p for the first year.. all lies.. collected more...Read More than 9 euros from me. rang them, they were rude and said they won't repeat themselves. Horrible, horrible
Sack your English speaking staff.. very rude. will not recommend to anyone !
Less
Michael Lavnduski

Expert Review

Michael Lavnduski

Expert Overview

Large Hosting Provider

Strato is a large hosting provider with a proven reputation.  They serve over 4 million unique domains and 1.6 million websites.  This is on their over 60,000 servers.  They have these servers spread out over six European countries as well, which helps to improve the speed and service that their customers are going to get.

In addition to hosting services they also offer site building services, options to help you sell products online and online storage services.  Whether you are looking just for hosting or you will be using all their services, they will do a good job at keeping you satisfied with your orders.

Read More
5.6
DECENT
Rated by Michael Lavnduski
  • User Friendly
    5
  • Support
    6
  • Features
    6
  • Reliability
    5
  • Pricing
    6

Uptime & Reliability

Very Stable Hosting

The hosting with this company is very stable and they will keep the sites you run very safe and reliable.  This is largely because they seem to focus mostly on VPS solutions, which are naturally more stable than other options.  In addition they added a lot of solid state drives, which again are more reliable than traditional hard drives.  They also offer a 99.99% uptime guarantee so you know you'll be getting the great service you need.

Features

Quality Hosting Services

The hosting features are quite nice across all their packages.  They offer a free month for users who are just signing up for any of their hosting options.  They also offer solid state drives on just about all servers, which will help to improve the speed at which your sites are running.  Strato uses Plesk for the cPanel, which is a popular option that can meet the needs of most people.

When looking through the hosting packages you will see that there are a lot of options to choose from.  They do split them up nicely so they are pretty easy to understand.  Some areas, however, they really don't give you enough information to make an educated decision.  For example, with the VPS servers they say that they provide you with 2 CPU vCores, but don't mention how many GHz's each vCore is.  This is somethign that you'll need to know to properly decide what package to choose.

 

 

Support

Easy to Reach Tech Support

The technical support teams are quite good and they are able to help you to get your sites up and running the way you want them very fast.  If you run into any trouble, the support team can be reached through a ticketing system that they reply to fast.  One bad thing is that this company does not seem to have a FAQ or knowledge base at all.

Pricing

Average to Low Pricing

The pricing with this company is either average or below average at all levels.  When signing up for most packages you will get a free month of service, which is quite nice.  For the entry level VPS you will pay just $8.99 per month as long as you pay for an annual contract.  If you just want to pay month to month it is still the same price, but without the free month at the beginning.  The highest level VPS is 39.90 Euro per month.

 

Summary

Very Nice European Hosting

If you need hosting anywhere throughout Europe and the surrounding regions, this is a great company to consider.  They really seem to put their customers first and have done a great job of keeping up with the latest technical advancements.

Pros:

  • 99.99% Uptime Guarantee
  • SSD options
  • Affordable Prices

Cons:

  • Limited Options for Shared Hosting
  • Limited Self-Help Information

STRATO Prices, Plans & Features - 2021

Shared Hosting Plans

Plan Name Space Bandwidth Panel Number of Sites Price Score
PowerWeb Starter 15 GB Unlimited Unlimited NZ$5.92 3.2 Details
PowerWeb Basic 60 GB Unlimited Unlimited NZ$10.47 2.7 Details
PowerWeb Plus 120 GB Unlimited Unlimited NZ$15.03 2.7 Details
PowerWeb pro 200 GB Unlimited Unlimited NZ$27.16 2.6 Details

VPS Hosting Plans

Plan Name Space CPU RAM OS Price Score
V-Server Linux Level 1 200 GB 2 cores 4 GB NZ$13.64 4.6 Details
V-Server Linux Level 2 400 GB 4 cores 8 GB NZ$22.61 2.5 Details
V-Server Linux Level 3 600 GB 8 cores 16 GB NZ$37.80 2.8 Details
V-Server Linux Level 4 800 GB 16 cores 32 GB NZ$60.56 2.0 Details

Dedicated Server Plans

Plan Name Space CPU RAM OS Price Score
Basic Linux Level 2 1.95 TB 4 x 2.70GHz 8 GB NZ$59.19 2.4 Details
Pro Linux Level 4 3.91 TB 4 x 3.30GHz 16 GB NZ$104.73 2.8 Details
Premium Linux Level 7 120 GB 6 x 3.50GHz 32 GB NZ$195.79 3.2 Details
Windows Basic Level 2 1.95 TB 4 x 2.70GHz 8 GB NZ$97.13 2.0 Details
Windows Pro Level 5 3.91 TB 4 x 3.30GHz 32 GB NZ$157.84 2.8 Details
Windows Premium Level 9 3.91 TB 12 x 2.00GHz 128 GB NZ$491.74 2.8 Details

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